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Nhận xét về Hanoi Ancient Paradise Hotel

3 out of 5
Hanoi Ancient Paradise Hotel
95 Hàng Chiếu, Hoàn Kiếm, Hà Nội

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 246/572 nhận xét" "
Đánh giá 8 - Tốt. 181/572 nhận xét" "
Đánh giá 6 - Được. 92/572 nhận xét" "
Đánh giá 4 - Kém. 36/572 nhận xét" "
Đánh giá 2 - Tồi. 17/572 nhận xét" "

8,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Yen

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

10/10 - Xuất sắc

Mir-Kevin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pho and omelette for breakfast. Very near everything. Right next to the weekend night market as well. Great staff, great food and great location.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

MELODY MAX

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a friendly and convenient
Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
親切なフロントスタッフ
フロントが二階なので荷物を持って上に上がらないといけないと思いきや、フロントスタッフが一階のソファーに待機しててチェックインの時の荷物運びをしてくれていた。チェックアウトの時も同様。部屋は毎日ルームメイキングしてくれて無料の水も補充してくれてた。朝食も簡易だけど付いていて快適に過ごせた。
Lưu trú 5 đêm vào Tháng 1, 2024

8/10 - Tốt

Jae-jae

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
โรงแรมพนักงานบริการต้อนรับดีมาก
Lưu trú 1 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

William

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
big difference between reality and pictures
There is a very big difference between reality and pictures on the website. The hotel is poorly maintained and the door lock is falling apart. Shower is weak and hard to control its temperature. Staff were quite friendly.
Lưu trú 2 đêm vào Tháng 12, 2023
Hanoi Ancient paradise Hotel trả lời vào 26/12/2023
Dear Mr Anonymous,Thank you so much for your Feedback, We would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you,Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

Sabine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not many options on the breakfast but the pho and omelett that was served was really good. Nice and clean rooms, but hard to get the right temperature in the shower. Nice staff.
Lưu trú 7 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Jack

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great choice of place to stay!

8/10 - Tốt

Karla

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is a little odd. Be aware that the reception desk is on the second floor with a step staircase to get to it. There is an elevator to get to the guest rooms after climbing that initial set of stairs. But this would have been good information. Luckily there is someone that waits on the ground level to carry up the bags. The staff was very nice and helpful. The hotel location is right in the middle of some shops so it a little hard to see. it's probably 10 feet wide and blends right in to the other shops. The rooms are a little dated, not exactly like the pictures represent. But it was a fine hotel in a good location, close to the main sites. But just some things to be aware of when chosing this hotel.
Lưu trú 2 đêm vào Tháng 11, 2023

2/10 - Tồi

chan

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bad experience . Too dirty and noisy.
Lưu trú 1 đêm vào Tháng 11, 2023
Hanoi Ancient Paradise Hotel trả lời vào 05/12/2023
Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam. Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 - Tốt

Singh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fine ..but for the 20 steps to climb to reach the reception!
Lưu trú 2 đêm vào Tháng 11, 2023
Hanoi Ancient Paradise Hotel trả lời vào 09/11/2023
Dear Mr Singh,Thank you so much ! We do hope to welcome you again in our Hotel. Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 - Được

Adnan

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 9, 2023

10/10 - Xuất sắc

Miu

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテルの方にとても良くしていただきました。 ありがとうございました。
Hanoi Ancient paradise Hotel trả lời vào 30/08/2023
Dear Ms Miu,Thank you so much ! We do hope to welcome you again in our Hotel.Best wishes to you.

4/10 - Kém

Ke Xian

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall environment is bad, the blanket is thin, window have no curtain, very bright in the morning.
Lưu trú 1 đêm vào Tháng 8, 2023
Hanoi Ancient paradise Hotel trả lời vào 22/08/2023
Dear Ke Xian Khoo, Thank you so much for your Feedback, we would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

6/10 - Được

Marina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The staff are really lovely and accommodating. We arrived around 3.30pm and our room wasn’t ready yet, and we had to wait another 15-20mon. The TV wasn’t working, and the bottles in the fridge (even though there was no sign) was chargeable so we got told after we used it. There’s no fly screen in the bathroom. However there was chicken pho for breakfast which was really nice.
Lưu trú 1 đêm vào Tháng 8, 2023
Hanoi Ancient paradise Hotel trả lời vào 14/08/2023
Dear Ms Marina,Thank you so much for your Feedback, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you

4/10 - Kém

Diem

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Small room, noisy
Lưu trú 2 đêm vào Tháng 8, 2023
Hanoi Ancient paradise Hotel trả lời vào 14/08/2023
Dear Mr DiemThank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family

6/10 - Được

Kim

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel did not live up to the pictures online. We just needed a last minute cheap hotel for 7 hours. The staff was helpful.
Lưu trú 1 đêm vào Tháng 6, 2023
Hanoi Ancient paradise Hotel trả lời vào 26/06/2023
Dear Kim,Thank you so much for spending the time to share your comment on Expedia.We are so thankful for your votingWe do hope to have once more chance to welcome you in hotelBest regards,Hanoi Ancient paradise Hotel Team.

4/10 - Kém

Alexander

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ok overall, wouldn't return again
Hotel bears little resemblance to the photos online. Hotel closes doors early at night so have to ring bell, which is fine but was treated as if we did something wrong when returning. Was only 10.30 and around midnight on 2 nights. Otherwise we had a good experience but these are things to consider if looking to book. Very good location in old quarter near a lot of attractions. Breakfast was nice but small options- eggs or noodle soup. Rooms despite being bit worn had all essentials and was very clean
Lưu trú 3 đêm vào Tháng 4, 2023
Hanoi Ancient Paradise Hotel Team. trả lời vào 03/05/2023
Dear Mr Alexander Hill,Thank you for your sharing comment. On behalf of all the Staff, we would like to express our deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us. We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Hanoi Ancient Paradise HotelTeam

10/10 - Xuất sắc

Tam

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staffs are very friendly and helpful, would be back in the near future.
Lưu trú 3 đêm vào Tháng 4, 2023
Hanoi Ancient Paradise Hotel Team. trả lời vào 25/04/2023
Dear Mr Minh Tam Nguyen,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

YASUHIDE

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
旧市街の中にあって、飲食店やマッサージ屋さんがたくさんあり、夜遅くまで営業しているので、とても楽しめました。 ホーチミン廟やホアンキエム湖等の主要な観光エリアにも少々ありますが徒歩で行ける範囲で、楽しむことができました。 日本語は通じませんが、ゆっくり英語で話をしてくださるので、十分なコミュニケーションを図ることができました。
Lưu trú 6 đêm vào Tháng 4, 2023
Hanoi Ancient Paradise Hotel Team. trả lời vào 23/04/2023
Dear Mr Yasuhide,,Thank you so much for such a fabulous words. We are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Host(s), Location, and Value!
We loved our stay here! Mr. Ryan was a fantastic host. Either able to support you, or direct you if he can't. We have been on the road for the last month and Mr.Ryan is still one of the only hosts to reach out to us first, introduce himself, and offer support. While the rooms could use a deeper clean, it was a great price, and a great location if you want a taste of the old town- and breakfast was delicious! *One small tip: if you're paying for a driver to pick you up, ensure the "waiting fee" is accurate This was the first hotel of our vacation, and we thought it fit Hanoi's charm perfectly.
Lưu trú 2 đêm vào Tháng 1, 2023
Hanoi Ancient Paradise Hotel Team. trả lời vào 17/02/2023
Dear Anonymous,Thank you so much ! we do hope to welcome you again in our Hotel.Best wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful Stay!
I loved it here so much on my first visit that I booked it again. The rooms are lovely, just like in the photos. The room was clean and well prepared for my arrival. The location is very central and in close walking distance to everything in Old Quarter. The service was phenomenal! All the staff were extremely friendly and helpful. There’s an elevator which makes it easy to get to your room. And the breakfast was a nice bonus. All for a highly affordable price. Great hotel!
Lưu trú 2 đêm vào Tháng 2, 2023
Ms Penny trả lời vào 16/02/2023
Dear James,Thank you for sharing your Comment,We are so thankful for your voting, we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel!
Everything about this hotel was perfect for me. The room was clean and looked modern and stylish, the bathroom was clean and modern as well. The service was outstanding! There’s even a breakfast from 7-9am. That was a nice surprise. The location is centrally located. Also, the price was outstanding. I 100% recommend
Lưu trú 1 đêm vào Tháng 2, 2023
Ms Linda Nguyen trả lời vào 07/02/2023
Thank you so much for your Excellent, SirYou are so sweet, we are so happy to be known you had great time stayed with uswe do hope you will have brilliant in Hanoi of Vietnam.Wishing all the best to you and See you again,Best regards,Ms Linda Nguyen and Team

10/10 - Xuất sắc

peter

Lưu trú 3 đêm vào Tháng 1, 2023
Hanoi Ancient Paradise Hotel Team. trả lời vào 08/03/2023
Dear Mr Peter,We are so thankful for your voting. We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

Samantha

Lưu trú 1 đêm vào Tháng 12, 2022
Hanoi Ancient Paradise Hotel trả lời vào 09/11/2023
Dear Samantha,We are so thankful for your voting! We do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 - Tốt

mai

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Located perfect for weekend night market and convenient for food. Reception name miss Dào very polite, she the one make our staying was very pleasant.
Hanoi Ancient Paradise Hotel Team. trả lời vào 05/01/2023
Dear Mrs Mai,Thank you so much ! We do hope to welcome you again in our Hotel.Take care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

Kansala

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service is 20 out of 10! They treated us like a family and gave the best support like 5 star hotel. The location is close to local food stalls. Their breakfast was brilliant. They offer airport transfer with extra charges. The price was good. The room was clean. What can be improved is the water pressure on the 6th floor and the temperature. The shower didn't work that well and the water was either cold or too hot. Overall my family and I loved the service there. ❤❤❤❤❤❤
Hanoi Ancient Paradise Hotel Team. trả lời vào 30/12/2022
Dear Kansala,Thank you so much for such a fabulous words, we are so happy to read your Comment. It is a big gift for us to try our best in each day. We love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel in the next visit to Hanoi of Vietnam. Take care and wishing all the best to you and your Family.

8/10 - Tốt

Kiem duc

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In ancient city so convenient walking around easily… grab, be and gojek available as cars or motorbike. Street vendors everywhere around and street easting places as locals and authentic VN food.. Most are on streets if you want to try… Restaurants a little bit farway.. walking close to Ho Hoan Kiemm lake and city tour sightseeing bus as EV tour …
Lưu trú 1 đêm vào Tháng 12, 2022
Hanoi Ancient Paradise Hotel Team. trả lời vào 12/12/2022
Dear Mr Pham Duc Kiem,Thank you so much ! we do hope to welcome you again in our HotelTake care and wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

10/10 - Xuất sắc

Arturo Fridolino

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nicest Hotel Staff and Comfortable Stay
We had an amazing time in Hanoi. The hotel staff members were the nicest I have ever met; they made us feel at home as soon as we arrived. They gave us amazing dining recommendations and great tips for the excursions, even if we had booked them with a different agency. The room and shower were spotless, quiet, and cozy. The beds were comfortable. The location at the heart of the night market was great. The provided warm breakfast was pretty good, especially the ripe bananas and the warm pho. Overall would strongly recommend: this is a comfortable hotel with staff that will go above and beyond to make you feel at home.
Lưu trú 1 đêm vào Tháng 12, 2022
Ms Linda Nguyen trả lời vào 08/12/2022
Dear Arturo Fridolino,Thank you so much for such a fabulous words, we are so happy to read your CommentIt is a big gift for us to try our best in each dayWe love you so much and we do hope to have once more chance to welcome you again in Hanoi Ancient Paradise Hotel.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 - Được

Shazia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2022
Hanoi Ancient Paradise Hotel Team. trả lời vào 09/12/2022
Dear Ms Shazia,Thank you for choosing stay with us!We are so thankful for your voting. we do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

4/10 - Kém

Hidetaka

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
朝食はフォーとパンとジャムとバナナぐらいしかない。タンパク質はフォーの鶏肉だけ。野菜はフォーの野菜だけ。交通の激しい道路に面しておりクラクションがうるさく、耳栓なしでは寝れない。洗面台の排水が悪すぎて、一時間経っても全部流れきれないぐらいだった。他の部分は普通のホテルと同じポテンシャル。
Lưu trú 2 đêm vào Tháng 11, 2022
Ms Linda Nguyen trả lời vào 08/12/2022
Dear Hidetaka,Thank you so much for your Comment,We wish we can change it but our Hotel is located in the center of Night Market and Old quarter so it is bit noisy. Anyway, we wish you had great time in Vietnam.Wishing all the best to you and your Family.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 - Tốt

Kristina

Lưu trú 1 đêm vào Tháng 11, 2022
Ms Linda Nguyen trả lời vào 08/12/2022
Thank you so much ! we do hope to welcome you again in our HotelBest wishes to you.Best regards,Hanoi Ancient Paradise Hotel Team.

6/10 - Được

James

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Like most places in Old Quarter it is at the center of attractions. The staff are friendly and do their best to assist you with your needs. It's a cozy place and noise will echo.
Ms Linda Nguyen trả lời vào 08/12/2022
Dear Mr James,Thank you for sharing your Comment,We are so thankful for your votingwe do hope to have another chance to welcome you again in the next visit to Hanoi Vietnam.Best regards,Hanoi Ancient Paradise Hotel Team.

8/10 - Tốt

Yotaro

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
入口がわかりにくい、フロントが２階なので荷物運ぶのが大変、そのうえ階段狭い。２階からはエレベーターが有る。空港まで30万ドンで送ってもらった
Lưu trú 3 đêm vào Tháng 10, 2022
Ms Linda Nguyen trả lời vào 16/10/2022
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

10/10 - Xuất sắc

Braydon

Lưu trú 3 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

BRIAN MUKETOYI MUNDANDWE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Old Quarter Hanoi - Our stay
We had an amazing time staying at the hotel. The staff is very friendly and helpful especially with matters that require local language. The location is also convenient, just a stone throw away from the Night Market which takes place every evening starting Fridays all through to Sundays. Generally, its a great place located in Old Quarter Hanoi.
Lưu trú 11 đêm vào Tháng 9, 2022
Ms Linda Nguyen trả lời vào 16/10/2022
Dear Brian Muketoyi Mundandwe,Thank you so much for such a kind words for usWe are so thankful for all your sharing Feedback about your expectation experience in our HotelWe do hope to have more chances to welcome you back our Hotel in the next visit to Hanoi of Vietnam.Take care and wishing all the best to you and your Family.

2/10 - Tồi

Hana

Lưu trú 1 đêm vào Tháng 5, 2022
Ms Linda Nguyen trả lời vào 31/05/2022
Dear Valuable Guest, Thank you so much for your Feedback, On behalf of all the Staff, i would like to express my deeply appology for any inconvience in our Hotel we really feel so sorry if you were not satisfy with us We do hope we will have another chance to welcome you in our Hotel again and you will get better experience. Wishing all the best to you, Best regards, Ms Linda Nguyen Hotel Manager

8/10 - Tốt

Vincenzo Lorenzo

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Pear in Hanoi?
It’ll ok for a couple of nights. The staff is really friendly and keen to help. The structure needs probably a freshen up. Overall a positive experience. The position is perfect.
Lưu trú 2 đêm vào Tháng 1, 2020

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Room was clean, staff was nice, and basic amenities were provided which was a plus. Only complaints are that the water pressure for the bum gun was too high, the air conditioner remote wasn't working properly, and their tour packages weren't the best.
Lưu trú 3 đêm vào Tháng 1, 2020

8/10 - Tốt

phillip

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Solo traveller.
I picked the hotel mainly as I was in the Old Quarter The hotel is clean and ideal for visiting Hanoi. Staff were very friendly and the pick up from the airport was ideal and saved me any hassle. Would stay again
Lưu trú 4 đêm vào Tháng 1, 2020
Management team trả lời vào 10/01/2020
Dear Mr Philip, Thanks so much for leaving us a pretty good review. We all hope you have a chance to come back and promise to serve you with much better service. All the best,

6/10 - Được

Daniel A

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2019
Management team trả lời vào 05/01/2020
Dear Mr Daniel, Firstly, I would like to say thanks so much for choosing our hotel during the time staying in Hanoi. It’s not a long time but you can support us a lot. We are really appreciated. Mr Daniel, you know we are in improvement process, so sometimes there has something going wrong. May I know during the time staying with us if there has anything making you uncomfortable and inconvenient? If there has, please share with me, your words are really important for us to make our service better. Hopefully, you have a great time throughout Vietnam and wherever you go. If you have time to come back, Hanoi Old Town hotel always warmly welcome you by our heart. Sincerely,

10/10 - Xuất sắc

CHOONGHEE

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
goooooood
goodman goodplace
Lưu trú 1 đêm vào Tháng 12, 2019

4/10 - Kém

Diana, Seattle

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is the only positive about our stay. The room provided was not as pictured. I booked a room with three beds and instead we got two beds, and a fold up mattress on the floor. One of the beds had yellow stained sheets and the towels were also super old. The room was moist like it was moldy.
Lưu trú 2 đêm vào Tháng 12, 2019
Long (Mr.) trả lời vào 05/01/2020
Dear Mrs Maria, I am Long Pham - Manager at Hanoi Old Town Hotel. Firstly, I would like to express our sincere thanks for staying with us during the trip to Hanoi. Besides, I am really sorry for your not good experience with our services. In fact, we know that there still have some weaknesses needed to be improved and the management team will run a renovation in this February to change the old furniture to the new one. So if you have a chance to come back,we are really happy to welcome you with much better services for sure. Happy New Year and we wish all the best for you and your family. Sincerely,

4/10 - Kém

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
화장실에 뜨거운 물이 나오지 않았습니다. 방도 예약한 방과 달랐습니다. 시설은 가격에 비례한다는걸 깨닫고갑니다
Lưu trú 1 đêm vào Tháng 12, 2019

10/10 - Xuất sắc

Yoichi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 12, 2019
Management team trả lời vào 05/01/2020
Dear Mr/Mrs Yoichi, Thanks so much for choosing our hotel during the time staying in Hanoi city. It's great to hear from you, especially when seeing your brilliant review. We are really appreciated. All the best for you and your family. Sincerely,

10/10 - Xuất sắc

Paul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good experience
Great location in the Old Quarter close to everything. The room was clean and spacious. The staff were very friendly and helpful. I would stay there again
Lưu trú 5 đêm vào Tháng 12, 2019
Management team trả lời vào 19/12/2019
Dear Mr Paul, Thanks so much for choosing our hotel and leaving us such a great review. It helps us and our business a lot. Big motivation for the staff as well. We wish all the best for you and your vacation. Look forward to seeing you next time. Sincerely,

10/10 - Xuất sắc

Chan, Singapore

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is located strategically at heart of Old Quarter, just 2 min to Night Market, 5 min to Dong Xuan Market and there are also streets of shops and eateries around. The Beer corner is also only 10 min walk and 15min to Koan Hiem Lake too. There is the main street just outside the hotel and therefore the area is brightly lit and feel safe even if we returned late. Hotel rooms are considerably clean, spacious and therefore comfortable. My children whom normally were very picky on the hotel environment, liked this room. Given the price we have paid, i would think it was really worthwhile especially because of its location too. There were minor feedback on the rooms eg. Bathroom has no lock and the full flooring get wet after showering, the towels and bedsheets were rather old etc. You may want to use yr own towel if you cannot accept the faded towel. However these will not let me thinking about giving them a lower rating. The hotel also provided the day tour booking and no complaints on their arrangements. We were satisfied with their service too.
Lưu trú 8 đêm vào Tháng 12, 2019
Management team trả lời vào 19/12/2019
Dear Mrs Chan and family, Thanks so much for taking your time to leave us such a brilliant review. Also thanks for your feedback and we can see our weaknesses to make the service in order for the next customers. We are really appreacited and hope to see you again. We are 100% happy to serve you again, of course with much better service. All the best,

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
旧市街のど真ん中のホテル。入り口は小さく周りの店に埋もれて分かりにくいが旧市街散策には便利な立地。週末は車が入れない時間があります。タクシーも呼びづらい。
Lưu trú 2 đêm vào Tháng 12, 2019
Management team trả lời vào 19/12/2019
Dear sir/madam, Thanks so much for your feedback. In fact, Hanoi is a small town and the tall thin small houses are typical here. They run along Hang Chieu street with several shops sell many stuff on the side walk and sometimes they hide the hotel name board. We are really for that and hope it did not disturb you much. If there has a chance to come back, we really hope you choose our hotel again with friendly staff. Sincerely,

8/10 - Tốt

Hector, Los Angeles ca

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hidden narrow ally style entrance in the back Took me awhile to find it and I was right in front of it
Lưu trú 4 đêm vào Tháng 10, 2019
Manager team trả lời vào 08/12/2019
Thanks so much for your feedback. We are really appreciated and try to make the services in order. Wish all the best for you and your family.