Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 376/494 nhận xét" "
10 - Xuất sắc
376
Đánh giá 8 - Tốt. 94/494 nhận xét" "
8 - Tốt
94
Đánh giá 6 - Được. 21/494 nhận xét" "
6 - Được
21
Đánh giá 4 - Kém. 1/494 nhận xét" "
4 - Kém
1
Đánh giá 2 - Tồi. 2/494 nhận xét" "
2 - Tồi
2
9,4/10
Sạch sẽ
9,8/10
Nhân viên & dịch vụ
8,8/10
Tiện nghi, dịch vụ
9,2/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,8/10
Thân thiện với môi trường
Nhận xét
6/10 - Được
hai dang
06/06/2022
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel has been downgraded than the last time i stayed in 2 years ago. No baggage assistance, no free parking (in old town so may be normal). But the receptionists is friendly.
hai dang
Lưu trú 1 đêm vào Tháng 5, 2022
6/10 - Được
JINHO
09/05/2021
JINHO
Lưu trú 5 đêm vào Tháng 4, 2021
10/10 - Xuất sắc
Richmond
Đi cùng gia đình
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great stay at Brilliant Hotel and Spa. The staff was fantastic, made us feel at home. Would definitely go back💯
Richmond
Lưu trú 2 đêm vào Tháng 4, 2024
Eira trả lời vào 03/05/2024
Dear Richmond,Thank you for choosing Hanoi Brilliant Hotel and Spa for your recent stay and for sharing your wonderful experience with us. We are thrilled to hear that you had a great stay with us.It's fantastic to know that our staff provided you with exceptional service and made you feel at home during your time with us. Creating a warm and welcoming environment for our guests is our top priority, and we're delighted to hear that we succeeded in making your stay memorable.We would be honored to welcome you back to Hanoi Brilliant Hotel and Spa in the future. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to us.Thank you once again for your positive feedback. We look forward to the opportunity to host you again soon.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Katrina
Đi cùng gia đình
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very cool hotel the staff was super nice and on top of things. The rooms were good size and the location was great for walking around. The breakfast was good and had decent options. I would definitely recommend and stay here again.
Katrina
Lưu trú 3 đêm vào Tháng 4, 2024
Eira trả lời vào 03/05/2024
Dear Katrina,Thank you for choosing to stay with us at Hanoi Brilliant Hotel and Spa and for taking the time to share your feedback. We greatly appreciate your kind words and are thrilled to hear that you had an enjoyable experience during your recent stay.We're delighted that you found our hotel to be very cool and that our staff provided excellent service. It's wonderful to know that you found the rooms to be spacious and the location convenient for exploring the area on foot. We're also glad that you enjoyed our breakfast offerings and found them to have decent options.Your recommendation means a lot to us, and we would be honored to welcome you back to our hotel in the future. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out to us.Thank you once again for your positive review. We look forward to the opportunity to host you again soon.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Manuel, Williamsburg
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfectly located in the heart of Old Quarter, walkable to everything exciting in Hanoi, The best part was the staff, super friendly and kind, clean facilities, and wonderful spa and laundry services. I would come back to that same place if I came back to Vietnam.
Manuel
Lưu trú 17 đêm vào Tháng 4, 2024
Eira trả lời vào 03/05/2024
Dear Manuel,Thank you for choosing to stay at Hanoi Brilliant Hotel and Spa and for sharing your experience with us. Your feedback is greatly appreciated, and we are thrilled to hear that you had a fantastic stay with us.We're delighted that you found our hotel perfectly located in the heart of Old Quarter, providing easy access to all the exciting attractions in Hanoi. It's wonderful to know that you enjoyed the friendliness and kindness of our staff, as well as our clean facilities and excellent spa and laundry services.Your kind words mean a lot to us, and we would be honored to welcome you back to our hotel if you ever return to Vietnam. Should you need any assistance or have any further feedback, please do not hesitate to reach out to us.Thank you once again for your glowing review. We look forward to the opportunity to host you again in the future.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Koji
31/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Koji
Lưu trú 3 đêm vào Tháng 3, 2024
Eira trả lời vào 02/04/2024
Dear Koji,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Wish you all the best. Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Dung Viet
26/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location, very friendly and professional staff
Dung Viet
Lưu trú 10 đêm vào Tháng 3, 2024
Eira trả lời vào 27/03/2024
Dear Dung Viet,Thank you for your review! We are thrilled to hear that you found our location excellent and our staff very friendly and professional.Providing exceptional service and a welcoming atmosphere is our top priority, and we are pleased that we met your expectations during your stay.We look forward to welcoming you back for another great experience in the future.Warm regards,Eira (Ms.)Customer Service Department
8/10 - Tốt
Pauline
Khách đi công tác, Đi cùng bạn đồng hành
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not comfortable with bathroom glass frosted door (shy)...
Pauline
Lưu trú 3 đêm vào Tháng 3, 2024
Eira trả lời vào 26/03/2024
Dear Pauline,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any discomfort you experienced with the frosted glass door in the bathroom.We understand that privacy is important, and we will certainly take your comment into consideration for future improvements. Your comfort is our priority, and we apologize for any inconvenience this may have caused.If you have any specific preferences for your next stay, please do not hesitate to let us know, and we will do our best to accommodate your needs.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
FUTOSHI
Đi cùng gia đình
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dear FUTOSHI,Thank you very much for your kind review! We are delighted to hear that you had a wonderful stay with us and that you found our staff's hospitality to be exceptional.It's heartening to know that you enjoyed our delicious breakfast. We understand the hustle and bustle of city life in Hanoi and are glad that our young and cheerful staff were able to provide a warm and welcoming atmosphere for you.While we are a three-star facility, we are thrilled that you found our service and hospitality to be deserving of a higher recommendation. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Ryoichi
Đi cùng gia đình
17/03/2024
Clean, Kindness and Convenient
Ryoichi
Lưu trú 4 đêm vào Tháng 3, 2024
Eira trả lời vào 18/03/2024
Dear Ryoichi,Thank you for your review! We are pleased to hear that you found our hotel to be clean, with kind staff, and conveniently located.Maintaining cleanliness is a top priority for us, and we are glad this aspect of your stay met your expectations. Our staff strives to provide friendly and helpful service to all our guests, and it's wonderful to know that you found them kind.We also take pride in our convenient location, making it easy for our guests to explore the area.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department
10/10 - Xuất sắc
Jerry
Đi cùng gia đình và trẻ nhỏ
17/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were friendly and amazing. Breakfast is great to start your day. Location is convenient to a lot of places. Kid friendly as well.
Jerry
Lưu trú 1 đêm vào Tháng 3, 2024
Eira trả lời vào 17/03/2024
Dear Jerry,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you found our staff friendly and amazing. Providing exceptional service is always our goal.We are delighted that you enjoyed our breakfast selection as a great start to your day. It's also fantastic to know that our location was convenient for your needs and that you found it to be kid-friendly.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay.Warm regards,EiraCustomer Service Department
8/10 - Tốt
Kunio
Đi cùng gia đình
15/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
旧市街に近く、観光、飲食に便利。
Kunio
Lưu trú 3 đêm vào Tháng 3, 2024
Eira trả lời vào 17/03/2024
Dear Kunio,Thank you for your review! We are pleased to hear that you found our hotel conveniently located near the old town, making it easy for sightseeing and dining.We strive to provide a convenient and comfortable stay for all our guests, and we are glad that our location added to the enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,EiraCustomer Service Department
6/10 - Được
Christina P
Đi cùng gia đình
15/03/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is no bar or room service, spa is limited and layout is uncomfortable and message therapist need more training. They recommend horrible tour packages. The lobby is nicest stop in the whole hotel but not by much. Floors and restrooms are not cleaned in room upon arrival and they charge you extra if you dirty a towel. went during rain season and when I wiped mud off my leg I incurred a stain fee. Most staff members are extremely nice. Other upper staff are not
Christina P
Lưu trú 2 đêm vào Tháng 3, 2024
Eira trả lời vào 30/03/2024
Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations.We appreciate your feedback about the lack of a bar or room service, as well as the limited spa facilities and layout discomfort. We take all guest comments seriously and will review these areas for improvement.Regarding the tour packages, we apologize if they did not meet your expectations. We will certainly review our recommendations to ensure they align with our guests' preferences.We are sorry to hear about the cleanliness issues in your room upon arrival. This is not the level of service we strive to provide, and we will address this with our housekeeping team to ensure it does not happen in the future.Your feedback about the stain fee and the need for more training for our massage therapists is duly noted, and we will take steps to improve in these areas.We are glad to hear that most of our staff members were extremely nice. However, we apologize if you found some upper staff members to be lacking in this regard. We will address this internally to ensure consistency in service across all levels.We appreciate your feedback as it helps us to continually improve our services. If there is anything else you would like to discuss or if you would consider giving us another chance to provide a better experience, please do not hesitate to reach out.Warm regards,Eira (Ms.)Customer Service Department
10/10 - Xuất sắc
Jerry
Đi cùng gia đình và trẻ nhỏ
13/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room is spacious for our family of four. The breakfast is buffet and it is really good. Staff is great and willing to help. Had to do some laundry and it was returned the same day. Everything is walkable and convenient to all main attractions. Lots of great eats around the hotel. Highly recommend.
Jerry
Lưu trú 4 đêm vào Tháng 3, 2024
Eira trả lời vào 17/03/2024
DearJerry,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that our spacious room was suitable for your family of four and that you enjoyed the buffet breakfast.Our staff takes great pride in providing excellent service, and we are pleased to hear that they were helpful during your stay. It's wonderful to know that your laundry was taken care of promptly and returned to you the same day.We are glad that our central location made it convenient for you to explore the main attractions on foot, and we appreciate your recommendation. There are indeed many great dining options around the hotel, and we are delighted that you were able to enjoy them.Thank you for your kind words, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,EiraCustomer Service Department
10/10 - Xuất sắc
Uyen Thy
06/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was remarkable! Extremely friendly and helpful. I am Vietnamese but live in the US since I was 4. I had a blast practicing my Vietnamese with the staff and shop owners! Not great but everyone was patient and encouraging. What stood out was the kitchen made me a sandwich for my early morning flight out. They wanted to make sure I had something at the airport. What wonderful service!!
Uyen Thy
Eira trả lời vào 06/03/2024
Dear Uyen Thy,Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff during your stay at our hotel. Our team takes great pride in providing friendly and helpful service to all our guests.We are so glad to hear that you enjoyed practicing your Vietnamese with our staff and shop owners. Language practice can be such a rewarding experience, and we are delighted that everyone was patient and encouraging.It warms our hearts to know that our kitchen staff made you a sandwich for your early morning flight. Ensuring you had something to eat for your journey was our pleasure, and we are happy that you found this service to be wonderful.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future.Warm regards,EiraCustomer Service Department
10/10 - Xuất sắc
Raquel
Đi cùng bạn đồng hành
03/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel with nice staffs and facilities.
Raquel
Lưu trú 2 đêm vào Tháng 2, 2024
Eira trả lời vào 04/03/2024
Dear Raquel,Thank you for your kind review! We are thrilled to hear that you found our hotel beautiful and our staff members friendly. We take great pride in providing top-notch facilities to ensure our guests have a memorable stay.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Warm regards,EiraCustomer Service Department
10/10 - Xuất sắc
Shauna
Đi cùng bạn đồng hành
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and excellent service all around
Shauna
Lưu trú 2 đêm vào Tháng 2, 2024
Eira trả lời vào 26/02/2024
Dear Shauna, Thank you very much for your top rating Hanoi Brilliant Hotel and Spa. We are pleased to know that you like our staff and had a great stay with us. Your review is the best motivation to all of our team. Hope that we have a chance to welcoming you back for another shameless stay. I wish you all the best.EiraCustomer Service Department
10/10 - Xuất sắc
Khách đã xác thực
Đi cùng gia đình
15/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Khách đã xác thực
Lưu trú 7 đêm vào Tháng 2, 2024
Eira trả lời vào 16/02/2024
Dear Valued guest,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the future. Best regards,EiraCustomer Service Staff
10/10 - Xuất sắc
kevin
15/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel in the old quarters close by Hoan Kiem lake. Shopping, food, and sites with in walking distance. Staff was very polite and welcoming.
kevin
Lưu trú 2 đêm vào Tháng 2, 2024
Eira trả lời vào 16/02/2024
Dear Kevin,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa. It is our honor to receive your compliments about our location and attentive staff. This is a huge motivation for all of us to continuously do our best. Wishing you the best and we are looking forward to welcoming you again in the future.Warm regards,EiraCustomer Service Staff
10/10 - Xuất sắc
TATSUTO
13/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
TATSUTO
Lưu trú 3 đêm vào Tháng 1, 2024
Eira trả lời vào 15/02/2024
Dear Tatsuto,Thank you so much for sharing your impressions after your recent stay at Hanoi Brilliant Hotel & Spa. We highly appreciate your nice words about your fantastic experience. Achieving the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Thank you so much for all the sharings, which are very valuable for us to improve the service for the better!Once again thank you very much for choosing our hotel. We are looking forward to your next visit to Hanoi.Warm regards,Eira Customer Service Staff
10/10 - Xuất sắc
Kris
10/02/2024
Kris
Lưu trú 2 đêm vào Tháng 12, 2023
Eira trả lời vào 15/02/2024
Dear Kris,Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Best RegardsEiraCustomer Service Manager.
10/10 - Xuất sắc
Richard
10/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location in old town. Rooms without a window are an option that I didn't think I would like, but it was incredibly quiet and fine for two nights since I was rarely in the room. The pillowtop bed was comfortable - supportive yet enough cushion for the hips and shoulders. Staff were attentive and friendly. A good breakfast on the 9th floor with a view. A good value for the price and location.
Richard
Eira trả lời vào 15/02/2024
Dear Richard, Thank you for choosing Hanoi Brilliant hotel & spa.We are delighted to hear that your stay with us was truly wonderful. We always keep in mind that we have to improve many things to exceed the expectations and provie the best experience for valued customers. Hope to see you next time and we assure you that we will once again go above and beyond to capture your heart and deliver an exceptional stay.Best regards,Eira
10/10 - Xuất sắc
Ngoc-Diem
04/02/2024
Ngoc-Diem
Lưu trú 3 đêm vào Tháng 2, 2024
Eira trả lời vào 21/03/2024
Dear Ngoc Diem,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had a wonderful stay with us.Your satisfaction is our top priority, and it's heartening to know that we met your expectations. We hope to continue providing exceptional service and creating memorable experiences for all our guests.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Eira (Ms.)Customer Service Department
8/10 - Tốt
Oliver
02/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Oliver
Lưu trú 1 đêm vào Tháng 2, 2024
Eira trả lời vào 04/02/2024
Dear Oliver,We are appreciative that you are staying at our hotel in Hanoi. We are delighted to hear that you have enjoyed a great stay with us. Your score is the primary incentive for our team to keep up the dedication. We look forward to welcoming you in the future!Best Regards,EiraCustomer Service Staff
10/10 - Xuất sắc
Doan
28/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely stay. Hotel staff was so kind and friendly. They gave a list of street food, restaurants, bars and coffee shops around the neighborhood which was extremely helpful. That was my second time staying there. Would totally recommend.
Doan
Lưu trú 2 đêm vào Tháng 1, 2024
Eira trả lời vào 29/01/2024
Dear Ms.Doan,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you appreciated the comfort with which we are striving.Our staff takes great pride in providing convenience services to our guests, and we are glad that their efforts made a positive impression on you.Your compliments mean a lot to us, and we will be sure to pass them on to our team. We look forward to welcoming you again in the future!Warm regards,EiraCustomer Service Staff
10/10 - Xuất sắc
Khách đã xác thực
25/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dear valued guest,Thank you so much for choosing to celebrate your special occasion with us and for taking the time to share your positive feedback. We are thrilled to hear that you had a memorable stay and that our staff was able to contribute to your happiness. It's wonderful to know that you enjoyed the breakfast options, with a choice of menu and a satisfying buffet selection. We appreciate your kind words about our convenient location and reasonable pricing. It's our goal to provide a comfortable and affordable stay for our guests.We look forward to the opportunity to welcome you back for another stay in the future!Best regards,EiraCustomer Service Staff
10/10 - Xuất sắc
Nathan
Đi cùng gia đình, Đi cùng bạn đồng hành
22/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is well managed with a very professional and courteous staff. The hotel and room are beautiful, the breakfast food was delicious. The staff made us feel at home
Nathan
Lưu trú 3 đêm vào Tháng 1, 2024
Eira trả lời vào 23/01/2024
Dear Nathan, Thank you for taking your time to write a positive on Expedia. We are delighted to read that you had a wonderful time at Hanoi Brilliant Hotel & Spa. It is our pleasure to learn that you loved the service provided by the staff. Your compliments on the service have been shared with the entire team as your satisfaction is a great source of motivation and encouragement for all our staff.It would be a pleasure to welcome you again at our hotel soon!Sincerely,EiraCustomer Service Staff
6/10 - Được
Marilene
Đi cùng bạn đồng hành
22/01/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is nice and accommodating. Most of them don’t speak English but have a smile and willingness to help.
The issue is the hotel facilities being worn out and in urgent need of updating: rooms, bathrooms and restaurant where the breakfast is served.
Breakfast could improve a lot in variety and quality.
Cleanliness is compromised because of the age of the facilities and furniture.
I would not recommend this hotel as is.
Marilene
Lưu trú 2 đêm vào Tháng 1, 2024
Dante Hua trả lời vào 23/01/2024
Dear Marilene,We genuinely appreciate the time you took to provide such comprehensive feedback about your experience at our hotel. It warms our hearts to know that our staff's kindness and willingness to help made a positive impression on you.On the other hand, we sincerely apologize for any inconvenience caused by the apparent aging of our facilities. Your insights into the condition of the rooms, bathrooms, and the restaurant, particularly during breakfast service, are crucial for us to address. We understand the importance of a comfortable and up-to-date environment, and we are committed to making the necessary updates to enhance our guests' overall experience.Regarding the breakfast offerings, we value your input on both variety and quality. Rest assured, your comments have been shared with our culinary team, and we are actively working to elevate the breakfast experience to meet and exceed expectations.Your concern about cleanliness due to the age of our facilities is noted, and we take this matter seriously. We will intensify our efforts to ensure that our cleaning standards are impeccable, irrespective of the age of our infrastructure.We genuinely regret that your experience fell short of expectations, and we assure you that your feedback is invaluable as we strive to improve. We hope to have the chance to welcome you back in the future and offer an upgraded and more enjoyable stay. Thank you for providing us with the opportunity to enhance our services.Best regards.Dante HuaCustomer Service Manager
6/10 - Được
Wai lun
21/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Wai lun
Lưu trú 2 đêm vào Tháng 1, 2024
Eira trả lời vào 28/01/2024
Dear Wai Lun, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know your experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regardsEiraCustomer Service Staff
10/10 - Xuất sắc
Mark
Đi cùng bạn đồng hành
19/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice boutique hotel. The staff were super friendly and helpful, making our stay even better! Definitely recommend it
Mark
Lưu trú 3 đêm vào Tháng 1, 2024
Eira trả lời vào 23/01/2024
Dear Mark,Thank you for taking the time to leave nice compliments on Expedia. It is our pleasure to read that you enjoyed our hotel and staff. This is a huge encouragement for all of us to to keep striving to get customer satisfaction. We genuinely look forward to welcoming you again!Sincerely,EiraCustomer Service Staff
10/10 - Xuất sắc
Marcel
19/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Marcel
Lưu trú 3 đêm vào Tháng 1, 2024
Eira trả lời vào 23/01/2024
Dear Marcel,We thank you for rating maximum score following your stay at Hanoi Brilliant Hotel & Spa. It was such a great pleasure for us to be your service. We look forward to welcoming you soon!Warm regards,EiraCustomer Service Staff
8/10 - Tốt
Kaija
18/01/2024
Kaija
Lưu trú 5 đêm vào Tháng 1, 2024
Eira trả lời vào 07/02/2024
Dear Kaija,Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful that we know you experienced with us. Moreover, thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards,EiraCustomer Service Staff
8/10 - Tốt
Allison
14/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Allison
Lưu trú 13 đêm vào Tháng 12, 2023
Eira trả lời vào 23/01/2024
Dear Allison,We are appreciative that you are staying at our hotel in Hanoi. We are delighted to hear that you have enjoyed a great stay with us. Your score is the primary incentive for our team to keep up the dedication. We look forward to welcoming you in the future!Best Regards,EiraCustomer Service Staff
10/10 - Xuất sắc
Huadian, San Francisco
Đi cùng bạn đồng hành
12/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff, excellent breakfast, facilities were clean and modern, comfortable beds, and the location was very convenient. Our only complaint was that the air conditioning was either on or off in our room, thermostat wasn’t working properly. Overall still a great experience and amazing value
Huadian
Lưu trú 1 đêm vào Tháng 1, 2024
Eira trả lời vào 23/01/2024
Dear Huadian,It is our honor to receive your compliments about our friendly staff, breakfast and room facilities. This is a huge motivation for all of us to continuously do our best.We are truly sorry about your bad experience with the air-conditioner. Your comfort is our utmost priority, and we will take it seriously and inform our maintenance team to improve this problem.Warm regards,EiraCustomer Service Staff
10/10 - Xuất sắc
Thai
10/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and great service
Thai
Lưu trú 1 đêm vào Tháng 1, 2024
Dante Hua trả lời vào 12/01/2024
Dear Thai, Thank you for staying with our Hanoi Brilliant Hotel & Spa. We are very glad to know that you have a good time with us. Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Alan
Đi cùng gia đình
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Convenient and extremely friendly staff
Alan
Lưu trú 1 đêm vào Tháng 12, 2023
Eira trả lời vào 23/01/2024
Dear Alan,Thank you so much for your maximum scores and your compliments about our convenient location and friendly staff. Your compliments are a great source of motivation and encouragement for all of us.Best Regards, EiraCustomer Service Staff
Dear Hiroshi,Thank you so much for taking the time to review us after your stay. It is our honor to receive your compliments about our room cleanliness and friendly staff. We are more than happy to know that you have had a great time with us. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. I Wish you all the best!Best regards,EiraCustomer Service Staff
10/10 - Xuất sắc
YOJI
17/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
良い滞在でした
場所が便利な上、サービスも良好で、快適に過ごせました。
YOJI
Lưu trú 3 đêm vào Tháng 12, 2023
Dante Hua trả lời vào 21/12/2023
Dear Yoji, Thank you for staying with Hanoi Brilliant Hotel & Spa. We are glad to know that you have had a enjoyable stay with us. Your maximum score is the best motivation for us to keep up the great work. Hope that we will have a chance to welcoming you back in the near future. Best regards, Dante Hua. Customer Service Manager.
8/10 - Tốt
Sangbo
15/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Sangbo
Lưu trú 1 đêm vào Tháng 11, 2023
Eira trả lời vào 23/01/2024
Dear Sangbo,Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful that we know you experienced with us. Moreover, thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards,EiraCustomer Service Staff
6/10 - Được
Roger
14/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Roger
Lưu trú 2 đêm vào Tháng 12, 2023
Dante Hua trả lời vào 17/12/2023
Dear Roger, Thank you so much for rating Hanoi Brilliant Hotel & Spa on Expedia. It would be grateful if we know your experienced with us. Anyway, we kindly thank you for choosing us among many other choices and we look forward to welcoming you back soon! Best regards. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Eiju
12/12/2023
Eiju
Lưu trú 1 đêm vào Tháng 12, 2023
Dante Hua trả lời vào 17/12/2023
Dear Eiju, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Xai
Đi theo nhóm
09/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and nice location, staffs are excellent!
Xai
Lưu trú 2 đêm vào Tháng 12, 2023
Dante Hua trả lời vào 17/12/2023
Dear Xai, Thank you very much for choosing our Hanoi Brilliant Hotel & Spa as your accommodation in Hanoi for your trip. We more than happy to know that you have an enjoyable stay with us. Hope that we have a chance to welcoming you in the very near future, Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Francisca
04/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Francisca
Lưu trú 2 đêm vào Tháng 12, 2023
Dante Hua trả lời vào 17/12/2023
Dear Francisca, Thank you very much for staying with our Hanoi Brilliant Hotel & Spa. We are glad that you have enjoyed your stay with us. Your maximum rating is the best motivation for our team to keep us the great work. We can’t wait to welcoming you again in the near future. Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Minseok
Đi theo nhóm
26/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
직원들이 아주 친절합니다.
아주 좋았습니다.
이틀 묵는 동안 걱정 없었습니다. 새벽에 모닝콜 까지 완벽했어요
Minseok
Lưu trú 2 đêm vào Tháng 11, 2023
Dante Hua trả lời vào 28/11/2023
Dear Minseok, Thank you very much for choosing our Hanoi Brilliant Hotel and Spa as your accommodation for this trip to Hanoi. We are very happy to know that our service has met your expectations. Wish all the best to you. Best regards,Dante Hua, Customer Service Manager
10/10 - Xuất sắc
Elke
23/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super nettes Personal und tolles Frühstück.
Elke
Lưu trú 2 đêm vào Tháng 10, 2023
Dante Hua trả lời vào 28/11/2023
Dear Elke, Thank you very much for staying with us during your trip in Hanoi. We are more than happy to know that you have had a great time with us. Especially, our great breakfast and our friendly staff has done the great job. Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Warren
Đi cùng gia đình
20/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Warren
Lưu trú 7 đêm vào Tháng 11, 2023
Dante Hua trả lời vào 28/11/2023
Dear Warren, Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We glad that you have enjoyed your stay in Hanoi with us. Your scoring is the best motivation for our team to keep up the great work. Wish you all the best and hope to welcome you back in the near future. Best regards. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
David
Đi cùng gia đình
19/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Henry, was amazing very helpful. The room were very large and very clean walking everywhere. We had a great experience
David
Lưu trú 1 đêm vào Tháng 11, 2023
Dante Hua trả lời vào 28/11/2023
Dear David, Thank you very much for staying with our Hanoi Brilliant Hotel and Spa for this trip. We are more than happy to know that our large and clean room, our location was met your expectation. Especially, our staff have made you a great experience for this trip. Your maximum score is the best motivation for our team to keep up the great work. Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Ngoc Bich
14/11/2023
Ngoc Bich
Lưu trú 1 đêm vào Tháng 11, 2023
Dante Hua trả lời vào 28/11/2023
Dear Ngoc Bich, Thank you for taking time to review your stay at Hanoi Brilliant hotel & spa.We are thrilled to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service. Best regards, Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Theresa
Đi theo nhóm
07/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice hotel in the middle of everything.
Love the friendly staff/ service. Definitely will come back.
Theresa
Lưu trú 1 đêm vào Tháng 10, 2023
Dante Hua trả lời vào 13/11/2023
Dear Therasa, Thank you very much for staying with us during your trip in Hanoi. We are more than happy to know that you have had a great time with us. Especially our central location and our friendly staff has done the great job. Wish you all the best. Dante Hua. Customer Service Manager.
10/10 - Xuất sắc
Yuki
06/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Yuki
Lưu trú 3 đêm vào Tháng 10, 2023
Dante Hua trả lời vào 13/11/2023
Dear Yuki, Thank you for taking time to review your stay at Hanoi Brilliant hotel & spa.We are thrilled to hear that your experience with us was truly exceptional. Your kind words and positive feedback mean a lot to us, as we strive to continuously improve and provide the best possible experience for our valued guests. We are grateful for all the feedback you have provided, as it allows us to gauge the quality of our service. Best regards, Dante Hua. Customer Service Manager.