Dear HUNG TRUNG, We very much appreciate your comments and we are happy to know that you have a pleasant stay with us. Positive feedback from satisfied clients knowing that we exceed your expectation is our greatest reward. We will make sure to share this with our Management and Operation team for more improvement in our services. Once again thank you for your feedback. We look forward to welcoming you back to ibis Saigon Airport in the nearest future. Sincerely, Marc DUPUIS General Manager

Dear Juliana,Thank you for taking the time to give us your feedback.Please accept my sincerest apologies for the difficulties you have mentioned, and be assured that the experience you described does not reflect the usual quality of service we provide. Regarding the last-minute cancel request, it is worth emphasizing that Expedia will not refund once you have pre-paid for your booking owing to the platform's policy. I regret that we could not provide further assistance in this situation.Once again, we sincerely apologize for any inconvenience caused and appreciate you sharing your concerns. We do hope to have the opportunity to better serve you in the near future.Sincerely yours,Marc DUPUIS,General Manager