Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 442/1002 nhận xét" "
10 - Xuất sắc
442
Đánh giá 8 - Tốt. 360/1002 nhận xét" "
8 - Tốt
360
Đánh giá 6 - Được. 108/1002 nhận xét" "
6 - Được
108
Đánh giá 4 - Kém. 57/1002 nhận xét" "
4 - Kém
57
Đánh giá 2 - Tồi. 35/1002 nhận xét" "
2 - Tồi
35
8,2/10
Sạch sẽ
8,6/10
Nhân viên & dịch vụ
8,2/10
Tiện nghi, dịch vụ
8,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
7,8/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
DONG BIN
18/06/2018
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
DONG BIN
Lưu trú 4 đêm vào Tháng 6, 2018
10/10 - Xuất sắc
Evita
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Evita
Lưu trú 2 đêm vào Tháng 5, 2024
IKLCC trả lời vào 27/05/2024
Dear Evita,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 - Được
Juan, Gold Coast
Đi cùng bạn đồng hành
20/05/2024
Underwhelmed
Juan
Lưu trú 2 đêm vào Tháng 4, 2024
IKLCC trả lời vào 21/05/2024
Dear Juan,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback with us. I’m sorry to hear that your recent experience was not up to your expectations.We strive to provide an exceptional experience for all our guests, and it’s disappointing to learn that we fell short during your visit. Your comments are important to us, and we will be using them to address the issues you mentioned and improve our services.Please feel free to reach out to me directly at [Your Contact Information] if you would like to discuss your experience further or if there is anything specific we can do to make it right. We hope you will give us another chance to provide you with the high-quality experience you deserve.Thank you once again for your feedback.Kind regards.The Management
8/10 - Tốt
shangshan
15/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So good
shangshan
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 17/05/2024
Dear shangshan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 - Kém
Chak Boon
07/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are old and there is no hot water and phone is malfunction
Chak Boon
Lưu trú 1 đêm vào Tháng 5, 2024
IKLCC trả lời vào 08/05/2024
Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management
10/10 - Xuất sắc
Gao
Đi cùng gia đình
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff members were most friendly and offered advice on where to go. The hotel has its own convenience store inside and the outdoor pool was clean and well maintained. There was a short cut from the main entrance to the Pavilion mall over the bridge and an easy 5min walking distance to the towers. Overall very happy with the facility and location.
Gao
Lưu trú 5 đêm vào Tháng 5, 2024
IKLCC trả lời vào 07/05/2024
Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.
8/10 - Tốt
Niamh, Oxford
25/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel!!
Niamh
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 25/04/2024
Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Rasheed
24/04/2024
Rasheed
Lưu trú 3 đêm vào Tháng 4, 2024
IKLCC trả lời vào 17/05/2024
Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Sunari
Đi cùng gia đình
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, great shopping area..lovely time
Sunari
Lưu trú 3 đêm vào Tháng 3, 2024
IKLCC trả lời vào 25/04/2024
Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Gamal
Đi cùng gia đình
22/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Impiana hotel KLCC is located very short distance walking to KLCC and Pavilion thru the hotel to the air-condition walk bridge. The hotel is safe and staff is very friendly and helpful and the room is big and comfortable.
Gamal
Lưu trú 4 đêm vào Tháng 4, 2024
IKLCC trả lời vào 25/04/2024
Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 - Tốt
Edmond
21/04/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is little bit old When having shower water coming out and the whole bath room floor full of water. Buffet breakfast excellent.Location ! Location! Location!
Edmond
Lưu trú 4 đêm vào Tháng 4, 2024
IKLCC trả lời vào 25/04/2024
Dear Edmond,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Our Engineering team has been notified on the water stagnant in shower cubicle.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 - Tốt
Nisha
20/04/2024
Thích: Nhân viên & dịch vụ
We were given a room on the 7th floor which had a very stuffy smell. Lots of dust. Called the helpline and staff came to spray freshener which made my husband's cough worse. We went down to the lobby and complained. The manager was extremely helpful and apologised for the awful experience we had. He immediately changed our our room to the 20th floor. It was so much nicer and cleaner. Impressive view of the Petronas towers. Love the walk from the hotel to KLCC and Bukit bintang.
Nisha
Lưu trú 2 đêm vào Tháng 4, 2024
IKLCC trả lời vào 08/05/2024
Dear Nisha,Greetings from Impiana KLCC Hotel!Firstly, thank you for writing to us. Your kind comments on the room condition, i.e. stuffy smell as mentioned have been well briefed and communicated among the respective departments. Rest assured that we take your dissatisfaction very seriously. I apologize for the shortfall in service or distress you may have suffered due to these shortcomings. Glad that our manager managed to change your room immediately.We hope that you would give us an opportunity to make amends and let us welcome you back. Kind regards.The Management
10/10 - Xuất sắc
Naomi
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love this hotel.Room is clean,spacious with good views.Staff were exceptional,from the front desk,the front door,security,transport booth and cleaners.Location is very convenient and walkable to the convention centre,the Petronas towers,park mall etc.I definitely recommend Impiana and will surely stay here again.
Naomi
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 19/04/2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Naomi
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room is great,clean,spacious with good views.Staff are excellent with top notch service.Location is very convenient.Love this hotel and will recommend and will definitely stay here again and again and again.
Naomi
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 19/04/2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Chris
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved my recent stay at Impiana Hotel KLCC. Abeautiful hotel, my room was modern, luxurious, quiet with comfortable bed. Breakfast in the mornings was fantastic, great range of foods and tastes. The staff were so polite and friendly and very helpful. Location wise, it is close to eveything, the Petronas towers are 5 min walk away, restaurants and bars are within walking distance. I would happily recommend staying at Impiana hotel KLCC.
Chris
Lưu trú 2 đêm vào Tháng 4, 2024
IKLCC trả lời vào 19/04/2024
Dear Chris,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Pradeep
Đi cùng gia đình và trẻ nhỏ
15/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fabulous breakfast spread. Very good view from room of the Kuala Lumpur central area.
Pradeep
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 16/04/2024
Dear Pradeep,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Glad that you had enjoyed the sumptuous breakfast spread. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 - Kém
Claire
Đi cùng bạn đồng hành
14/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So this is an honest review of why we have rated this so low...negatives:
1. Took 30 mins to check in
2. Used condom wrapper in clear sight on floor near the bed in a room that had apparently been cleaned
3. Half a pill/tablet in clear sight on the floor of the bathroom entrance
4. Pool, although big and refreshing, the water is very dirty and the bottom of the pool is littered with rubbish
5. There is a bakery in the foyer...on asking about some of the cakes, the man working there told me he didn't know anything about anything!
6. There is a handy convenience store in the foyer, the man working in this one grabbed the money out of my husband's hand when he was paying
7. You can wait a lifetime for a lift to arrive at your floor!
8. The safe is the room didn't work.
9. Cleaning was sadly sporadic in the room... however, when cleaned it was to a high standard
Positives:
1. We had a club room. The club floor access is great and the breakfast was very good.
2. Big rooms, with comfortable beds and high powered shower.
We have previously lived in KL and travelled extensively...sadly, we would neither recommend nor return to this hotel. It has the markings of a nice hotel to stay but their service is just way below par.
Claire
Lưu trú 3 đêm vào Tháng 4, 2024
IKLCC trả lời vào 29/04/2024
Dear Ms. Claire,Thank you for your review. We appreciate customers who let us know when things aren’t right.Our goal is to provide an exemplary level of customer service and based on the event you described; we did not meet this goal. We truly appreciate your constructive feedback as it will guide us to the betterment of our services and facilities. Rest assured we have taken serious efforts in reviewing the issues highlighted with the relevant departments.We apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Impiana KLCC Hotel.Kind regards.The Management
10/10 - Xuất sắc
Wen Jin
Đi cùng gia đình và trẻ nhỏ
12/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was very comfortable, like the link bridge that connect the hotel directly to KLCC convention Centre, Twin Tower, Park etc. Both the room and swimming pool had nice view of the KLCC Twin Tower.
Wen Jin
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 12/04/2024
Dear Wen Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Emma
Đi theo nhóm
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr schönes Hotel mit großen, sauberen Zimmern. Sehr gute Lage
Emma
Lưu trú 1 đêm vào Tháng 4, 2024
IKLCC trả lời vào 12/04/2024
Dear Emma,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
8/10 - Tốt
Cindy Wai Sau
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easily accessible to link bridge connected to shopping malls and monorail stations
Cindy Wai Sau
Lưu trú 2 đêm vào Tháng 4, 2024
IKLCC trả lời vào 08/04/2024
Dear Cindy,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. Indeed, Impiana KLCC Hotel is located within walking distance to the city center and public transportations such as the MRT Monorail and LRT Station. We look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management
10/10 - Xuất sắc
Kenan
31/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kenan
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 02/04/2024
Dear Kenan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Akiko
31/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Akiko
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 02/04/2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Anneke Lynne
Đi cùng bạn đồng hành
30/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a wonderful stay at the Impiana. I reserved the club lounge premier room and was upgraded to a suite. I highly recommend paying the extra for a club lounge. The lounge is excellent. We ended up just hanging around the hotel much more than we had planned to.The pool has a great view and is only sunny from around 11:30 to 3:30. I enjoyed sitting by the pool when it wasn't sunny. The staff were all very friendly and helpful. The best part of an overall wonderful experience though is the location. No hotel has a better location. Thank you for a great relaxing stay. I will be back.
Anneke Lynne
Lưu trú 6 đêm vào Tháng 3, 2024
IKLCC trả lời vào 02/04/2024
Dear Anneke Lynne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 - Được
Suay Wee
Đi cùng gia đình
28/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
What rather affected by power shut down. On 28/3 and only being notified the day before.
Got stucked at the L13 lift lobby - warm and hot.
Quite thankful to get the fireman lift after almost 45mins waiting.
Staff are all very polite.
Suay Wee
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 29/03/2024
Dear Suay Wee,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. The interruption of power supply to the entire hotel was mainly for corrective work and renewal of equipment. As such, we apologize for the temporary power outage.We appreciate your understanding and look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management
6/10 - Được
Courtney
Đi cùng bạn đồng hành
25/03/2024
Slightly run down and in need of upgrades throughout.
Courtney
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 29/03/2024
Dear Courtney,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. We will be implementing upgrades to the property soon thus able to offer a very well-maintained and comfortable atmosphere.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Yuta
25/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Yuta
Lưu trú 4 đêm vào Tháng 3, 2024
IKLCC trả lời vào 29/03/2024
Dear Yuta,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Naresh
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Naresh
Lưu trú 1 đêm vào Tháng 3, 2024
IKLCC trả lời vào 25/03/2024
Dear Naresh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 - Được
Jürgen
Đi cùng bạn đồng hành
22/03/2024
Gutes Mittelklassehotel direkt in der City. Vieles fussläufig zu erreichen. Frühstück ist verbesserungswürdig.
Jürgen
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 25/03/2024
Dear Jurgen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your feedback about our breakfast spread varieties are very well noted and I will follow up with our culinary team to create a more lavish and enriching dishes. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 - Kém
Fabio
Khách đi công tác
18/03/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I received an upgrade for my room but in the next one there was a family with children that shouted all night long.
It was better to don't receive any upgrade...
Fabio
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/03/2024
Dear Fabio,Greetings from Impiana KLCC Hotel!Thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighbouring rooms. We understand the importance of a peaceful environment for our guests and are actively working on improving sound insulation throughout the property. We value your feedback, and it will assist us in implementing measures to enhance our guests’ comfort. We would love the opportunity to provide you with a more relaxing experience in the future. Kind regards.The Management
10/10 - Xuất sắc
Akiko
17/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Akiko
Lưu trú 2 đêm vào Tháng 3, 2024
IKLCC trả lời vào 25/03/2024
Dear Akiko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who is highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Ken
Khách đi công tác
04/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staffs are very kind. It was impressible that all staffs try to improve qualities of the hotel.
Ken
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 05/03/2024
Dear Ken,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Kind regards.The Management
4/10 - Kém
Lumin
Đi cùng gia đình
03/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I go inside the hotel, the hotel inside don’t have the bath towel the refrigerator it’s a broke The air conditioning is not working very well.
Lumin
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 04/03/2024
Dear Lumin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. For your information, your feedback on the unavailability of bath towel upon arrival has been addressed to our Assistant Executive Housekeeper to ensure rooms are thoroughly checked before released. As for the refrigerator and air condition, our Chief Engineer has been notified for immediate rectification.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 - Tốt
Essegi
Khách đi công tác
29/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Essegi
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 02/03/2024
Dear Essegi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
6/10 - Được
Toshiyuki
Khách đi công tác
27/02/2024
Toshiyuki
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 02/03/2024
Dear Toshiyuki,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
4/10 - Kém
Laurent
Khách đi công tác
26/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Cherchez un autre hôtel pour le même prix
Hôtel d’un autre temps
Chambre avec vieille décoration
Moquette tachée
Salle de bain cassée
Petit déjeuner très moyen (choix et goût)
Dommage parce que très bien situé et fort potentiel
Laurent
Lưu trú 4 đêm vào Tháng 2, 2024
IKLCC trả lời vào 02/03/2024
Dear Laurent,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. For your information, your feedback on the broken bathroom and stained carpet have been addressed to our Chief Engineer and Assistant Housekeeper who have since rectified the problem.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Albert Edward
Đi cùng bạn đồng hành
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Albert Edward
Lưu trú 10 đêm vào Tháng 2, 2024
IKLCC trả lời vào 27/02/2024
Dear Albert Edward,Greetings from Impiana KLCC Hotel!Thank you very much for sharing your wonderful experience with us.Extremely delighted to hear you had a wonderful stay. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management
8/10 - Tốt
Elke
Đi cùng gia đình
25/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location. Spa services are fantastic. Pool area is more basic. Rooms are comfortable with nice views..
Elke
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 26/02/2024
Dear Elke,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
CHI SHING
Đi cùng gia đình
24/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
hotel room light a bit dark, cant read in room
CHI SHING
Lưu trú 3 đêm vào Tháng 2, 2024
IKLCC trả lời vào 27/02/2024
Dear Chi Shing,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. Your feedback on the bedroom lighting has been addressed to our Maintenance Manager for immediate rectification. We are in the midst of evaluating all lighting fixtures in the guestrooms. Rest assured the issues you have raised are currently being addressed to ensure our service and standards meet the expectation of our guests.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Maria, Enzersdorf an der Fischa
Đi theo nhóm
22/02/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Zentrale Lage, schönes Pool, freundliches und hilfsbereites Personal.
Maria
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 26/02/2024
Dear Encik Mohd Fazrul,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Rajandeeran
20/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is great!
Rajandeeran
Lưu trú 3 đêm vào Tháng 2, 2024
IKLCC trả lời vào 21/02/2024
Dear Rajandeeran,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 - Tốt
Michael
Đi cùng bạn đồng hành
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location in KL city and a nice reception area and pool. Rooms starting to look a little tired though and our bath didn't fill easy and leaked onto floor whilst being emptied
Michael
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 21/02/2024
Dear Michael,Greetings from Impiana KLCC Hotel!Thank you for your review during your stay with us.We are happy to learn that you enjoyed your stay and would like to apologize for the problem you experienced with our drainage in the bathroom. Please be assured that our Chief Engineer has been informed to rectify the problem. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management
8/10 - Tốt
Anna
17/02/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Anna
Lưu trú 3 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/02/2024
Dear Anna,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
8/10 - Tốt
TOMOHIRO
17/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
吉隆坡顶级夜景
位置很好周边就是吉隆坡最繁华一带。也有KLCC公园适合散步。可以很近地能看到双子塔夜景,美好回忆!
TOMOHIRO
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/02/2024
Dear Tomohiro,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
8/10 - Tốt
Khách đã xác thực
16/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Khách đã xác thực
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/02/2024
Dear Anonymous,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Rong Xiang
Đi cùng gia đình
16/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rong Xiang
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/02/2024
Dear Rong Xiang,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
Sadaan
16/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sadaan
Lưu trú 1 đêm vào Tháng 2, 2024
IKLCC trả lời vào 19/02/2024
Dear Sadaan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management
10/10 - Xuất sắc
chungmook
Khách đi công tác
15/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very good conditions and clear. all Steps very kind.
chungmook
Lưu trú 2 đêm vào Tháng 2, 2024
IKLCC trả lời vào 16/02/2024
Dear chungmook,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
8/10 - Tốt
Jason
14/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Quiet, excellent breakfast buffet. Generally friendly and efficient staff. Negatives: unreliable WiFi, a child’s face print on my window, glass shower door could not be closed completely, and the shower fixtures were a little wobbly, hand shower hose leaking. Overall a very pleasant stay in a super convenient location. Could use a little love but I would stay again.
Jason
Lưu trú 3 đêm vào Tháng 2, 2024
IKLCC trả lời vào 16/02/2024
Dear Jason,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your comment on the shower door and fixtures have been addressed to our Chief Engineer for rectifications.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
2/10 - Tồi
YUNJUNG
13/02/2024
YUNJUNG
Lưu trú 3 đêm vào Tháng 2, 2024
IKLCC trả lời vào 16/02/2024
Dear Yunjung,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management
10/10 - Xuất sắc
Son
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
12/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed here with my family during the Lunar New Year. The Hotel gave us a wonderful Experience. The Location of the hotel is the best in KUL. I can walk to most of the major attractions in KLCC. However, The Staff and service were the best thing I experienced during my stay. I wish I could give them more than 5 stars.
Son
Lưu trú 4 đêm vào Tháng 2, 2024
IKLCC trả lời vào 26/02/2024
Dear Son,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Indeed, the hotel is centrally located within walking distance to malls and public transportation.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management