Dear Thea Dahl,Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the issues you encountered during your initial room assignment and for any inconvenience this may have caused.It is regrettable to hear that the first room you were allocated did not meet your expectations, and we apologize for any discomfort caused by the lack of windows and the presence of mold in the bathroom. Please be assured that we take such matters seriously, and we will address this with our housekeeping team to prevent similar incidents from occurring in the future.We also apologize for the noise disturbance you experienced in your upgraded room. Providing a peaceful environment for our guests is of utmost importance to us, and we regret that we did not meet this expectation during your stay. We will investigate the source of the noise and take appropriate measures to rectify the situation.Furthermore, we apologize for the lack of response when you reported these issues during check-out. This does not reflect the level of service we aim to provide, and we will address this with our team to ensure that all guest concerns are promptly addressed.Once again, we apologize for the inconveniences you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Le Soleil Nha Trang Team

Dear Ms.Alannah Lazarski,Thank you so much for your stay with Le Soleil Nha Trang and taking your time sharing your experience. We truly apologize for the inconvenient situations that you experienced. We are working on the schedule to get old things replaced gradually. Our commitment to our guests is that we will strive every day to provide the best possible stay for each and every guest.We do hope to see you again in the future and we wish you safe travels for now.Best Regards,

Dear Mr.Victor Cactus, Thank you for taking the time to tell us about your experience at Le Soleil Hotel Nha Trang. Your feedback is very important to our effort of ensuring operational excellence in our hotel. Once again, we appreciate for your comment and will try our best to maintain our service quality. Look forward to welcoming you back here.Warm Regards

Dear Mr/ Ms JinseoThank you for taking the time to tell us about your experience at Le Soleil Hotel Nha Trang. Your feedback is very important to our effort of ensuring operational excellence in our hotel. Once again, we appreciate for your comment and will try our best to maintain our service quality. Look forward to welcoming you back here. Warm Regards,

Thank you so much and we hope see you again at our hotel.