This is a great resort at a reasonable price. The service is excellent. The landscaping is gorgeous, the staff is always meticulously maintaining the charm of the gardens. For such a windy area, I hardly saw any leaves littering the grounds. The hotel upgraded us when room rates suddenly dropped due to lack of travel demand at this time. We had a non-refundable rate so it was a very nice gesture for them to do so. I saw some negative reviews about the food prices of the resort restaurants but honestly it’s very reasonable for a resort of this caliber and the food is generally good. The free breakfast buffet is excellent and we will surely miss this every morning. I’ve been to beach resorts like this all over the Caribbean, Central America, etc. and there the food is much more expensive than Pandanus. If there is any improvement to recommend to the hotel - it would be to revise the drop off location of the shuttle service to have more stops along Ham Tien strip, we found ourselves walking very far to reach more local restaurants, then running back to catch the only shuttle bus going back. Another general comment is specifically about the seafood preparation in this town, there’s a ton of fresh seafood being caught every morning, but the restaurants here do not maximize it by grilling it with flavor. Went to several restaurants, including the resort’s: there’s just not enough salt, not enough flame, grill seafood should have char marks. Please learn from Portugal.