Dear Parvin,Thank you for taking the time to tell us about your experience at the Novotel Singapore on Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Singapore on Stevens, we strive to provide a high standard of service for our guests; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the service lapse to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regard,Piotr Kupiec, General Manager

Dear Nadine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and find that all of our team members are helpful.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

Dear Katherine,Thank you for taking the time to share with us your feedback from your recent stay here at Novotel Singapore on Stevens. We were delighted to read that you had an enjoyable stay and like the swimming pool.We do hope to see you back again here at Novotel Singapore on Stevens.Regards,Ragini DeviHotel Manager

Dear Nahee,Thank you for taking the time to share your rating us. We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager

Dear Sun Bae,Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Piotr KupiecGeneral Manager

Dear Byeong Hun,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay went well and those require further attention to improve our overall guest experience. Rest assured that your feedback had been noted for improvement.We hope to have the opportunity to welcome you back for an improved experience in the near future.Warm regards,Piotr Kupiec, General Manager