Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 458/1004 nhận xét" "
10 - Xuất sắc
458
Đánh giá 8 - Tốt. 418/1004 nhận xét" "
8 - Tốt
418
Đánh giá 6 - Được. 84/1004 nhận xét" "
6 - Được
84
Đánh giá 4 - Kém. 24/1004 nhận xét" "
4 - Kém
24
Đánh giá 2 - Tồi. 20/1004 nhận xét" "
2 - Tồi
20
9,0/10
Sạch sẽ
9,0/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,4/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,6/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Helene, Sydney
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Better than expected. Bed sheets outstanding
Helene
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Jessica
Đi theo nhóm
22/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yhe location is very strategic that is close to shopping and dining area. It’s 3 mins walk to Maxwell and 5-7 mins in chinatown MRT which is station to connect to blue, purple, and green line . It’s safe to walk in the area at night . Staff are incredibly nice and polite .
Jessica
Lưu trú 3 đêm vào Tháng 5, 2024
8/10 - Tốt
Karel
Đi cùng bạn đồng hành
10/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Great service and location. The place is getting a bit tired but the beds were comfortable and it definitely stands out when compared to cookie cutter rooms of your typical more Wester chains.
Karel
Lưu trú 2 đêm vào Tháng 5, 2024
Sin Yee trả lời vào 11/05/2024
Dear Ms Karel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regardsSin YeeGuest Relations Officer
10/10 - Xuất sắc
Jurgen
Khách đi công tác
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff. Clean and safe and charming. Convenient location in china town. Next to subway
Jurgen
Lưu trú 5 đêm vào Tháng 5, 2024
Putri trả lời vào 08/05/2024
Dear Mr Jurgen, Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful. As a team, we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warmest regards, Putri Guest Relations Officer
8/10 - Tốt
Beate
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kleineres, nettes Hotel. Öffentliche Transportmittel in unmittelbarer Umgebung. Zentral zu allen Sehenswürdigkeiten gelegen. Sehr freundliches und hilfsbereites Personal.
Beate
Lưu trú 1 đêm vào Tháng 5, 2024
Putri trả lời vào 08/05/2024
Dear Ms Beate, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Warmest regards, Putri Guest Relations Officer
10/10 - Xuất sắc
Michael
29/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Michael
Lưu trú 10 đêm vào Tháng 4, 2024
Puvan Arjunan |Guest Relations Manager trả lời vào 12/05/2024
Dear Michael, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!
4/10 - Kém
amanda
Đi cùng gia đình
27/04/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The location and style of this hotel is convenient and unique. But the interior needs refreshed. I unfortunately got a room that smelled like sewage and the hotel was sold out and I could not be moved so they came to spray air freshener. (Which didn’t work)
amanda
Lưu trú 2 đêm vào Tháng 4, 2024
Putri trả lời vào 29/04/2024
Dear Ms Amanda, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location.We apologized for any inconvenience caused. We sincerely appreciate your understanding and flexibility during your stay with us. Your comments will guide us in continually enhancing our guests' experience. We truly look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
6/10 - Được
Michele Jean
Đi theo nhóm
26/04/2024
Thích: Sạch sẽ
Property seems a bit tired, as do the staff. Little effort to help us to our room with our bags, or offer much assistance at all. Entrance to the breakfast restaurant appears to take you almost into the kitchen. . Several "under maintenance " signs (e.g. fountain area on 2nd floor outside) appear to have been there for a long, long time. Room was clean and comfortable, although there was a lot of street noise. French doors leading to "balcony" don't fit tughtly, so sound rolls in. Balcony looks out on a parking garage - not conducive to sipping one's morning coffee while planning your day in Singapore.
Michele Jean
Lưu trú 1 đêm vào Tháng 4, 2024
Puvan Arjunan | Guest Relations Manager trả lời vào 12/05/2024
Dear Jean, Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by noise through the night. Your feedback is valuable in helping us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Thank you.
8/10 - Tốt
Michele Jean
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Michele Jean
Lưu trú 1 đêm vào Tháng 4, 2024
Puvan Arjunan | Guest Relations Manager trả lời vào 12/05/2024
Dear Jean, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Thank you.
10/10 - Xuất sắc
Martin
Đi cùng bạn đồng hành
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is conveniently located next to Maxwell food center and less than five minutes from China town with great shopping and hawker stalls. The hotel offers many amenities with such simple things as water and snack that other hotels often charge for.
Martin
Lưu trú 3 đêm vào Tháng 4, 2024
Putri trả lời vào 29/04/2024
Dear Mr Martin, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We are also thrilled to know that you enjoyed the complimentary minibar and snacks. We eagerly await your next visit and the chance to exceed your expectations once more.Warmest regards, Putri Guest Relations Officer
6/10 - Được
Susan
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is well located, next to a metro station and Chinatown. Be warned - the executive room is really small . We couldn't lay both open suitcases on the floor. If you have a room on the street side, take ear plugs. Staff were charming and helpful though.
Susan
Lưu trú 1 đêm vào Tháng 4, 2024
Putri trả lời vào 29/04/2024
Dear Ms Susan, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location. We sincerely appreciate your understanding and flexibility during your stay. We apologize for any inconvenience caused however, we are glad that our staffs has made a positive experience during your stay. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
8/10 - Tốt
Ian
Đi cùng bạn đồng hành
18/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was excellent. Free minibar. Close to Chinatown and MRT.
Ian
Lưu trú 3 đêm vào Tháng 4, 2024
Putri trả lời vào 29/04/2024
Dear Mr Ian, Thank you so much for taking the time to share your wonderful experience with us! Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experienceWe're also thrilled to hear that you truly enjoyed the complimentary minibar and our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,PutriGuest Relations Officer
10/10 - Xuất sắc
Justin
Đi cùng bạn đồng hành
02/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’d rather not share how great this place is and I’d like to keep it a secret! Lovely staff. Free minibar. Welcome bottle of wine,
Beautiful and spotless room in a gorgeous building moments from Chinatown, Maxwell Hawker Centre, The MRT and so central. Wonderful.
Justin
Lưu trú 4 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr JustinThank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience.We also appreciate your positive comments about our super location in Chinatown.We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,Sirrull AsrahGuest Relations Officer
8/10 - Tốt
Masayuki
Đi cùng gia đình
31/03/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very lovely and comveniet hotel I have experienced in Singapore
Masayuki
Lưu trú 3 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr MasayukiThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm RegardsSirrull AsrahGuest Relations Officer
8/10 - Tốt
Jane, Woking
Đi cùng bạn đồng hành
30/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice boutique hotel, if a little tired in places
Well placed for eating in busy, buzzy Chinatown
A short grab-ride to the main centre
Jane
Lưu trú 2 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Ms JaneThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm RegardsSirrull Asrah Guest Relations Officer
10/10 - Xuất sắc
Olav
Đi cùng bạn đồng hành
27/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a unique hotel at a great location in Chinatown. Very comfortable room, spacious bathroom and a complimentary minibar restocked daily. Rooftop bar with a great view over the area.
Olav
Lưu trú 2 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr OlavThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. It's fantastic to know that you found your room comfortable and well-equipped with all the services you needed. We aim to provide a memorable and enjoyable experience for our guests. We're also delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.We eagerly await your next visit and the chance to exceed your expectations once more.Warmest RegardsSirrull AsrahGuest Relations Officer
10/10 - Xuất sắc
Jungtark
23/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Great staff, hotel is in good condition. Can hear some young people being loud late night sometimes but it is in Chinatown with lots of bars nearby. The tradeoff is you get amazing location, can walk to Maxwell Food Center in 1 min, transit is nearby and a great hotel with excellent amenities
Jungtark
Lưu trú 2 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr JungtarkThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We apologize for any inconvenience caused by the noise late at night. Your feedback is valuable in helping us in continually enhancing our guests' experience.We also appreciate your positive comments about our super location in Chinatown!Thank you again for your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm RegardsSirrull Guest Relations Officer
10/10 - Xuất sắc
Michael
Đi cùng gia đình
11/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay one night
Very good
Michael
Lưu trú 1 đêm vào Tháng 3, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr MichaelThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsSirrullGuest Relations Officer
10/10 - Xuất sắc
Roberto
Đi cùng gia đình
06/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved this property and location! Great food at the hawker center one block away and metro also one block made it very easy to get around.
The staff was friendly. The rooftop bar was a nice place to enjoy the evening. The room was plush and quiet.
The pictures do it justice. It was well worth the value and I would recommend it!
Roberto
Lưu trú 3 đêm vào Tháng 1, 2024
Sirrull trả lời vào 15/04/2024
Dear Mr RobertoThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay and that our location lived up to your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. Once again, thank you for choosing the Scarlet Hotel, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm RegardsSirrull Guest Relations Officer
10/10 - Xuất sắc
Hasegawa
05/03/2024
Hasegawa
Lưu trú 2 đêm vào Tháng 2, 2024
Puvan trả lời vào 16/04/2024
Dear Hasegawa, Thank you so much for taking the time to share your positive experience with us!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 - Xuất sắc
Robert
Đi theo nhóm
28/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Robert
Lưu trú 1 đêm vào Tháng 2, 2024
Puvan trả lời vào 16/04/2024
Dear Robert, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 - Xuất sắc
Csaba
24/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Csaba
Lưu trú 9 đêm vào Tháng 2, 2024
p trả lời vào 16/04/2024
Dear Csaba,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 - Xuất sắc
Peter
23/02/2024
Peter
Lưu trú 1 đêm vào Tháng 2, 2024
Puvan trả lời vào 16/04/2024
Dear Mr Peter, We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 - Xuất sắc
Nigel
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nigel
Lưu trú 4 đêm vào Tháng 2, 2024
Kenneth Ong trả lời vào 20/02/2024
Dear Nigel,We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Regards,Kenneth OngSenior Guest Relations Manager
10/10 - Xuất sắc
Harry
Đi theo nhóm, Đi cùng bạn đồng hành
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, service and location. Staff was superb and friendly. Restaurant in hotel was overly expensive and not noteworthy.
Harry
Kenneth Ong trả lời vào 20/02/2024
Dear Hary,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Reagrds,Kenneth OngSenior Guest Relations Manager The Scarlet Singapore
8/10 - Tốt
Andrew
16/02/2024
Andrew
Lưu trú 3 đêm vào Tháng 2, 2024
Puvan trả lời vào 16/04/2024
Dear Mr Andrew, Thank you so much for taking the time to share your experience at our hotel. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 - Xuất sắc
Morgan
15/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Loved my stay
I loved this hotel. Really beautiful lobby, amazing shower pressure, clean and comfortable bedding and very friendly staff.
Morgan
Lưu trú 1 đêm vào Tháng 2, 2024
Sin Yee trả lời vào 16/02/2024
Dear Ms Morgan, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Warm regards,Sin YeeGuest Relations Officer
10/10 - Xuất sắc
Robert
12/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Robert
Lưu trú 1 đêm vào Tháng 2, 2024
Kenneth Ong trả lời vào 20/02/2024
Dear Robert, We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Kenneth OngSenior Guest Relations Manager
8/10 - Tốt
Christina
Đi theo nhóm
12/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helpful staff, convenient location for bus and MRT, Chinatown just round the corner. The free minibars and snacks were a lovely touch.
Christina
Lưu trú 6 đêm vào Tháng 2, 2024
Sin Yee trả lời vào 16/02/2024
Dear Ms Christina, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
8/10 - Tốt
Michael
Đi cùng bạn đồng hành
11/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall we were very happy with the hotel and the service. However, they should review their price policy. Singapore is an expensive place but when we went to their rooftop bar and the food we ordered was served we were not sure if we should laugh or cry…We order „Truffle Oil Parmesan Fries“ (S$ 23) and a „cold cut platter“ (S$ 38)….Well…there was absolutely no sign or even taste of truffles in the fries; luckily the portion was so small that we survived this salt shock….But the cold cut platter was the (negative) highlight….Not only that we didn’t get some bread (okay, our bad … wasn’t mentioned on the menu - but hey….cold cut without bread?…) we got a sloppy arranged small platter with 3-4 (each) thin pieces of salami, ham, mortadella and a slightly larger than a fingernail pice of cheese….Was it least fresh? - Well not sure as it looked and tasted defrosted. So we spent S$ 61 for really crappy food…. :-(. PS: The drinks are also not cheap but still in an acceptable price range.
Michael
Lưu trú 1 đêm vào Tháng 2, 2024
Sin Yee trả lời vào 16/02/2024
Dear Mr Michael,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
10/10 - Xuất sắc
Kyle
Đi cùng bạn đồng hành
09/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel staff were exceptional, great service all around! The hotel is located in a very convenient spot. Very accessible to many subway lines. A lot of dining options within short walking distance. The hotel provided free bottled water and snacks/fruits, self served in the lobby which we really appreciated. They also provided a range of toiletries. Towels and sheets were very clean. Only downside is, the hotel itself seems to be very old. Carpet, and furnitures in the room such as desk, chairs, fridge etc needs to be changed. Carpets were very stained and walls are getting very old.
Kyle
Sin Yee trả lời vào 16/02/2024
Dear Mr Kyle, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin YeeGuest Relations Officer
10/10 - Xuất sắc
heikki
06/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
China Town
Sijainti hyvä tarkoitukseemme. Huone oli siisti ja palvelu erinomainen.
heikki
Lưu trú 5 đêm vào Tháng 1, 2024
Sin Yee trả lời vào 16/02/2024
Dear Mr Heikki,Thank you for taking the time to rate our hotel with 10 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin Yee Guest Relations Officer
8/10 - Tốt
Michelle
Đi theo nhóm, Đi cùng gia đình
05/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, a little tired but part of the charm, not really an issue, excellent location with easy access to the MTR, helpful staff, quiet, clean, great if you want a boutique hotel, highly recommend.
Michelle
Lưu trú 3 đêm vào Tháng 1, 2024
Putri trả lời vào 05/02/2024
Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We're also thrilled to hear that you found our staff to be friendly and helpful. It's always our goal to provide excellent service and make our guests feel at home. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Thank you.
10/10 - Xuất sắc
Dominique
31/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dominique
Lưu trú 10 đêm vào Tháng 1, 2024
Kenneth Ong trả lời vào 20/02/2024
Dear Dominique,We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Sincerely,Kenneth OngSenior Guest Relations Mnager
10/10 - Xuất sắc
Khách đã xác thực
28/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing staff. Scarlet hotel is proximal to Chinatown, the Hawkers place and near the metro which makes it convenient to see most of the sites in SINGAPORE. The minibar in the room is free which is a rarity. The small room and somewhat antiquated structure is nothing compared to the superb service of everyone in the hotel. They’re all great and that’s what made my stay extremely comfortable, enjoyable and special.
Khách đã xác thực
Lưu trú 1 đêm vào Tháng 1, 2024
Samantha trả lời vào 31/01/2024
Dear Sir/Madam,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
8/10 - Tốt
jocelyn
27/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Return to the Scarlet
I was there 6 months ago and re visited. The room was fine but not as nice as previously in terms of lay out n size. Paid more but prob didn’t book early enough.
Comfortable but have issues when there are no normal windows.
Service was v good, everything was clean n I like the feel of the place. A little unusual, eclectic, different. Most enjoyable esp with Maxwell food court 2 min walk away!!
jocelyn
Lưu trú 3 đêm vào Tháng 1, 2024
Samantha trả lời vào 31/01/2024
Dear Ms Jocelyn,Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by the absence of window in your room. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience since our hotel is nestled in a historical building with its original structure and heritage. We sincerely appreciate your understanding and flexibility during your stay. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 - Xuất sắc
Carol
Đi cùng bạn đồng hành
27/01/2024
Check in was excellent. We arrived very early due to flight times and our luggage was stored until our room was ready , which was well before the normal check in time. The room was clean and comfortable. A little on the small size but was adequate for the time we stayed. The area around the hotel provided plenty places to eat as in China town. Marina Bay is close enough to walk although the metro is close to hotel. At check out, our cases were stored and a taxi ordered for us later in the day to return to airport. A big thank you to the staff , as the customer care was excellent.
Carol
Lưu trú 3 đêm vào Tháng 1, 2024
Samantha trả lời vào 31/01/2024
Dear Ms Carol,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay.Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 - Xuất sắc
Dominic
25/01/2024
Dominic
Lưu trú 2 đêm vào Tháng 1, 2024
Samantha trả lời vào 02/02/2024
Dear Mr Dominic,Thank you so much for taking the time to share your experience at our hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 - Xuất sắc
Sharon, Horley
24/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sharon
Lưu trú 5 đêm vào Tháng 1, 2024
Samantha trả lời vào 02/02/2024
Dear Ms Sharon,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 - Xuất sắc
David
23/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Contacted the Hotel while on our Cruise and got quick and informative replies. We wanted to know about luggage storage and early check in. When we arrived, we were told that there was a room available and were able to check in early. We were also given an upgraded room which was unexpected, but much appreciated.
David
Lưu trú 1 đêm vào Tháng 1, 2024
Reggita Sudirno - Marketing Manager | The Scarlet trả lời vào 24/01/2024
Dear David, Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity of hosting you once more.Safe travels and see you soon!Warm Regards,
8/10 - Tốt
David
Đi cùng bạn đồng hành
20/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location next to subway station and Maxwell Food Court. Older property with small rooms but excellent and friendly staff. Also appreciated the complimentary mini bar. Quiet location and comfortable bed.
David
Lưu trú 3 đêm vào Tháng 1, 2024
Reggita Sudirno - Marketing Manager | The Scarlet trả lời vào 24/01/2024
Dear David,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful, and are delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction. We are also pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, hawker center, MRT station, and with China Town just across the street.We look forward to the opportunity to welcome you back and provide an even more memorable stay. Warm Regards,
10/10 - Xuất sắc
Robert
11/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The room we had was small but adequate. We were told that because it is an old building the rooms vary in size.
Excellent location. We were able to walk to much of what we wanted to see. There is a subway station down the street for further trips
Robert
Lưu trú 3 đêm vào Tháng 1, 2024
Reggita Sudirno - Marketing Manager | The Scarlet trả lời vào 24/01/2024
Dear Robert, We are delighted to have provided you with suitable accommodation for your trip here. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience. We aim to provide a memorable and enjoyable experience for our guests. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.
10/10 - Xuất sắc
Richard
Đi cùng gia đình, Đi cùng bạn đồng hành
09/01/2024
Staff were absolutely terrific!!
Richard
Lưu trú 3 đêm vào Tháng 1, 2024
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Richard,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're thrilled to hear that you found our staff to be terrific. It's always our goal to provide excellent service and make our guests feel at home. We look forward to having the opportunity to welcome you back in the future. Warm Regards,
8/10 - Tốt
Lawrence R
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lawrence R
Lưu trú 3 đêm vào Tháng 12, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Lawrence, Thank you for your recent stay and positive rating for us. We hope to have the pleasure of welcoming you back in the future.
10/10 - Xuất sắc
Pao
Đi cùng gia đình
27/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We enjoyed our stay! The staffs are very friendly & helpful. They offered our family from three rooms to use the conference room for playing games and hangout!
Pao
Lưu trú 4 đêm vào Tháng 12, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Pao,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,
10/10 - Xuất sắc
Charlotte
Đi cùng gia đình
27/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location and hotel.
Lovely stay in the heart of Singapore.
Only complaint was we couldnt use the bar aa it had been hired out for a private function, personally i think hotel guests should always have a bit of the bar to go to as this waa a factor that made us choose the hotel. Disappointing.
Charlotte
Lưu trú 1 đêm vào Tháng 12, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Charlotte,We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We apologize for any inconvenience caused by the unavailability of bar area. We sincerely appreciate your understanding and flexibility during your stay. Your comments will guide us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards,
10/10 - Xuất sắc
Nobuko
14/12/2023
Nobuko
Lưu trú 1 đêm vào Tháng 10, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Nobuko, Thank you for your recent stay and for awarding us a perfect rating. We look forward to welcoming you back for another wonderful experience in the future.
10/10 - Xuất sắc
Jonathan Neil, Ashington
Đi cùng gia đình
19/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is in the heart of Chinatown. The closest MRT station is Maxwell which is perfectly situated opposite the Hotel, making it super easy to get anywhere you want in Singapore. The staff are amazing and the rooms comfortable and well equipped. The complimentary mini bar was a lovely touch, so you can relax after a long day. The roof top bar is also lovely with an Italian restaurant. The hotel is perfectly located in Chinatown and close to lots of bars and restaurants. Had a lovely stay and would highly recommend this hotel.
Jonathan Neil
Lưu trú 6 đêm vào Tháng 11, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Jonathan, We are delighted to hear that you had a topnotch stay and that our staff's professionalism, knowledge, and accommodating nature stood out during your visit.We appreciate your detailed feedback and are pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, authentic hawker center, MRT stations and with China Town just across the street.We're delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.It's rewarding to hear that you highly recommend the Scarlet Hotel. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,
10/10 - Xuất sắc
alison
Đi theo nhóm
18/11/2023
Over the top service. Impeccable rooms.
Steps from Chinatown and Nighthawk market.
Highly recommended.
alison
Lưu trú 3 đêm vào Tháng 11, 2023
Reggita Sudirno | The Scarlet Singapore trả lời vào 24/01/2024
Dear Alison, Thank you so much for taking the time to share your wonderful experience at The Scarlet! We are thrilled to hear that you had a great stay and that our location lived up to your expectations. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,
6/10 - Được
Erica
Đi theo nhóm
02/11/2023
Thích: Nhân viên & dịch vụ
Just ok
Only stayed one night because we were going off to a cruise. Rooms are small, feels a little dirty but for what we were doing it was fine