In Kersbrook, a hotel needs to offer a certain level of upscale features to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer thoughtful touches like welcome gifts.