Outstanding guest service is the hallmark of every 5-star hotel in Svapushche. From the moment you arrive, staff attend to your every whim, whether arranging customised tours or providing in-room massages. On top of that, hotels must offer upscale amenities to be entitled to a 5-star rating. These can include luxury bath products, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.