Dear Mr. Alisha, Thank you for sharing your fantastic review on your recent holiday experience at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you loved the stunning beach and that you found it safe for kids. While our resort was under renovation during your visit and that the food did not meet all your expectations, we are delighted to know that the natural surroundings and the superb service provided by our staff left a positive impression on you. Finally, thank you again for your feedback and we look forward to welcoming you back for an even more enjoyable experience in the near future. Warm regards, Juan Marí Assistant Manager

Dear Alisha, Thank you for sharing your feedback about your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are elated to know that you found a plethora of exciting activities to do on-site and We are also delighted to hear that you savored the exquisite culinary experiences and refreshing beverages. Ensuring your satisfaction is our priority and we take pride in achieving that goal. Your enjoyment is our greatest reward and we are glad that you had a wonderful time with us. We sincerely hope to have the pleasure of hosting you for another pleasant stay. Warm regards, Juan Marí Assistant Manager

Dear Jane, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed our pristine pools and fantastic lazy river. However, we apologize for the issues you encountered with restaurant reservations and the quality of the food on offer at the beach. Your comments are valuable, and we will address these concerns with our correspondent departments promptly to enhance our guests' experience. We appreciate your understanding and we hope to welcome you back for an even more improved stay in the future. Kind regards, Juan Marí Assistant Manager

Dear Aaron Perry, Thank you for sharing your feedback regarding your relaxing experience at Grand Sirenis Riviera Maya Resort & Spa. Our staff strives to provide exceptional service. We apologize for the inconvenience caused by the temporary power outage and water issue. We will address these concerns to ensure a smoother stay for our guests in the future during our renovation procedures. Despite we are always trying to diversify our culinary offerings daily, your feedback on the food variety is noted for a proper follow-up. We appreciate your insights and hope to welcome you back for an improved experience. Best regards, Juan Marí Assistant Manager

Dear Aadan, We are thrilled to receive feedback about your recent family journey at Grand Sirenis Riviera Maya Resort & Spa. It brings us great joy to learn that you thoroughly enjoyed our culinary and beverage offerings, accommodations, and the exemplary service provided by our staff. Your satisfaction is of utmost importance to us, and it serves as our greatest reward. Nevertheless, we extend our sincerest apologies for any inconvenience caused by the temporary closure of the kids' splash pool and waterslides, which may have affected your children's experience. Please be assured that we are optimizing our renovation procedures to ensure that once completed, we can offer top-notch leisure facilities for all our guests. On a brighter note, nothing delights us more than hearing about the positive experiences you had, including your interactions with the lazy river and the dolphin experience, among other highlights of your stay. We eagerly anticipate the opportunity to welcome you back on your next visit, allowing us to provide you with an even more enjoyable holiday experience. Warm regards, Juan MaríAssistant Manager

Dear Sylwia, Thank you for your glowing review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you regarded our complex as a safe place and that you found it beautiful. Your compliments are highly appreciated. Your utmost satisfaction is our top priority and we take pride in achieving this goal. We eagerly await your return for what promises to be another amazing holiday. Best regards, Juan Marí Assistant Manager

Dear Kimberly Eileen, Thank you for sharing with us such positive feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you savored our exquisite dishes, enjoyed a plethora of exciting activities and did the beach and lagoon snorkel activity. Ensuring your utmost satisfaction is our top priority and we are glad that we succeeded in creating an enjoyable experience for you. We look forward to welcoming you back soon! Best regards, Juan Marí Assistant Manager

Dear Jaime, Thank you for sharing your brief review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your understanding and support as we carry out this remodeling project that, once finished, will allow us to offer a top-class unique and distinguished experience. Is fantastic to hear that you are planning to return and we will be ready to welcome you back with another or even more seamless experience. Best regards, Juan Marí Assistant Manager

Dear Shannon, Thank you for sharing your feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that the stunning beach and pristine pool areas were all to your liking. We are glad that despite your initial concerns regarding the ongoing construction you were able to enjoy several relaxing areas. On the other hand, it is truly rewarding to hear that our staff was always ready to provide you with attentive care and assistance. Rest assured that we will pass on your compliments to them, they surely will be encourage by your kind words. Finally, nothing makes us happier than knowing that we contributed to making your experience memorable and we eagerly await for the opportunity to welcome you back for an enjoyable stay. Best regards, Juan Marí Assistant Manager

Dear Laura, We are grateful for your positive review about your recent stay at Grand Sirenis Riviera Maya. We are delighted to know that your first journey at an all-inclusive surpassed your expectations. It is fantastic to hear that your indulge in the wide comprehensive selection of drinks and food options. And we are also thrilled that you found several spots to unwind at the beach and our pristine pools. It is truly gratifying to learn that your overall experience was great and we look forward to welcome you back to continue creating relaxing and enjoyable experiences. Best regards, Juan Marí Assistant Manager

Estimado Alejandro, Estamos agradecidos de recibir su amable reseña sobre su reciente experiencia en Grand Sirenis Riviera Maya Resort & Spa. Valoramos mucho sus elogios sobre nuestras instalaciones y estamos felices por personalizado servicio proporcionado por Edgar Ponce así como de las delicias culinarias cocinadas por nuestros chefs, nos encargaremos de enviarles sus cumplidos a todos dedicados miembros. Estamos comprometidos en brindar un servicio excepcional y estamos orgullosos de haber superado sus expectativas. Gracias de nuevo por el tiempo brindado y esperamos tener la oportunidad de darle la bienvenida en el futuro para seguir creando momentos inolvidables juntos. Saludos cordiales, Juan Marí Asistente de Dirección

Dear Mallorie, Agradecemos sinceramente sus comentarios detallados sobre su experiencia en Grand Sirenis Riviera Maya Resort & Spa.Lamentamos mucho cualquier inconveniente que haya experimentado durante su estancia. Tomamos muy en serio sus observaciones sobre la falta de comunicación con respecto al cierre de las instalaciones de la piscina para niños y el olor a humedad en su habitación. También nos apena saber que se sintieron desatendidos al finalizar el tour en la zona VIP.Tenga la seguridad de que estamos tomando medidas para mejorar la comunicación interna y garantizar una experiencia más satisfactoria para nuestros huéspedes. Apreciamos sus comentarios sobre la disponibilidad de hamacas y la limpieza de la playa, y estamos trabajando diligentemente para abordar estos problemas.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestro compromiso con la excelencia en el servicio.Saludos cordiales, Juan Marí Asistente de Dirección

Dear Laura Karyn, We are delighted to learn that you have chosen Grand Sirenis Riviera Maya Resort & Spa for the third time and that your experiences have been enjoyable. Your continued patronage is deeply appreciated, and we eagerly anticipate the opportunity to welcome you back in the future. Thank you for your loyalty, and please know that we remain committed to providing exceptional service and experiences for each of our guests. Warm regards, Juan Marí Assistant Manager

Dear Cindy Lynn, Thank you for sharing your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your constructive criticisms as they enable us to pinpoint specific areas where we can enhance our services. Please accept our sincere apologies for any inconvenience caused by the lack of response to your request for extra pillows and bed sheets. Rest assured, we are taking immediate steps internally to address this matter and enhance our service standards in this regard. Additionally, we have duly noted your concern about the availability of cold water. We will review this issue promptly to ensure the comfort of all our future guests. Finally, we hope to have the opportunity to welcome you back for an improved experience. Best regards, Juan MaríAssistant Manager

Dear Liam, Thank you for your glowing review. We are thrilled to hear that you enjoyed the live show during your stay at Grand Sirenis Riviera Maya Resort & Spa.We sincerely apologize for the inconvenience regarding the bed sheets and the ATM situation. Rest assured, we will address these issues promptly to ensure a flawless experience for our guests in the future. We look forward to welcoming you back for another unforgettable stay!Best regards, Juan Marí Assistant Manager

Dear Jill, We extend our heartfelt gratitude for your delightful feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense pleasure to learn that you thoroughly enjoyed our culinary offerings and found flexibility in securing reservations, ensuring a seamless dining experience.We are thrilled to hear that you indulged in a plethora of activities, from exhilarating pool games to invigorating beach volleyball. Your appreciation for our various amenities, including The Good Bar, health juice bar, spa, and dolphin encounters, warms our hearts.Ricardo and our dedicated team are thrilled to have enhanced your experience, facilitating your exploration of Akumal Beach, Playa del Carmen, and beyond.Thank you for recommending us, and we eagerly await the opportunity to welcome you back for another unforgettable stay.Warm regards,Juan Marí Assistant Manager

Dear Oday, We extend our heartfelt gratitude for your glowing review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to learn of your satisfaction with our resort's amenities and services. Our commitment to providing an unforgettable experience amidst the stunning natural surroundings remains unwavering. Your generous praise fuels our dedication to excellence. We eagerly anticipate the pleasure of welcoming you back for another memorable stay, immersed in the beauty of nature and the exceptional hospitality of our resort.Warm regards, Juan Marí Assistant Manager

Dear Alejandro, Thank you for your positive rating and feedback about your stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to know you had a great experience! Your commendations about our gastronomic offerings, delicious drinks and customer service mean a lot to us. We hope to have the pleasure of welcoming your friends and family to create memorable experiences together. Thank you for choosing us, and we look forward to hosting your loved ones in the near future.Best regards, Juan Marí Assistant Manager

Dear Margarita, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We eagerly anticipate your return for another seamless holiday experience. Warm regards, Juan MaríAssistant Manager

Dear James Allen, Thank you immensely for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that your family vacation exceeded expectations.It brings us immense joy to know that you appreciated the newly renovated room, our pristine beach ideal for snorkeling, and the delectable dining options, especially the freshly made tacos at our beachside BBQ. Your son's fascination with our resort's wildlife and the memorable dolphin experience further enriches our commitment to providing exceptional experiences.We eagerly await your return and hope to welcome you back soon, perhaps to explore Crocodile Cove and more of our offerings.Warm regards,Juan Marí Assistant Manager

Dear Stephanie, We extend our sincerest apologies for the disappointing experience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa. Your feedback regarding room discrepancies, maintenance issues, temperature inconsistencies, and service shortcomings is taken seriously. Please be assured that we are actively addressing these issues with our management team to ensure they are promptly resolved. We strive to provide exceptional service and accommodations, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to regain your trust and welcome you back for a more enjoyable experience in the future.Sincerely, Juan Marí Assistant Manager

Dear Michael, Thank you for sharing your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you had the perfect vacation ever!Providing our guests with unforgettable experiences is our utmost priority, and we are delighted that we were able to exceed your expectations. Your satisfaction is a testament to the hard work and dedication of our team.We appreciate your kind words and hope to welcome you back for another exceptional stay in the near future.Warm regards,Juan Marí Assistant Manager

Dear Aubrey Lynn, Thank you for your glowing review of the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you thoroughly enjoyed every aspect of your stay, from the attentive and personable service provided by our staff to the delectable food and beverages offered.We appreciate your feedback regarding the availability of events and the distance to the club. Rest assured, we will take your suggestions into consideration to further enhance the guest experience.We will ensure that Dianna receives the recognition she deserves for her exceptional service.Thank you for recommending our resort, and we look forward to welcoming you back soon.Warm regards,Juan Marí Assistant Manager

Dear Marvin,Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us.We were delighted to read that you were impressed by the beauty of our facilities and thoroughly enjoyed the delicious tacos at the Snack Bar. However, we were disheartened to learn about the cleanliness issues in your room, as well as the inconvenience caused by the broken A/C and the unavailability of certain amenities. Please accept our sincerest apologies for these oversights. Rest assured, we have already communicated your feedback to the appropriate departments to ensure that these issues are promptly addressed and prevented from occurring in the future.On a brighter note, we are thrilled that you enjoyed our culinary offerings at the French and Brazilian restaurants. Your recommendation means the world to us and serves as a testament to the hard work and dedication of our team.We sincerely value your patronage and hope to have the opportunity to welcome you back for an even more enhanced experience in the near future. Warm regards,Juan MaríAssistant Manager

Dear esteemed Kathleen,Thank you for taking the time to share your review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We appreciate your understanding and positive feedback despite the renovations taking place at our resort.Your kind words will be passed along to our staff, especially Derek and Isaac, for their exceptional and accommodating service.We are delighted to hear that we exceeded your expectations, and we eagerly look forward to the opportunity to host you again soon.Best regards,Juan MaríAssistant Manager

Dear Dennis,Thank you for sharing with us your positive review. We are glad to hear that our resort never felt crowded. We are also delighted to know that you thoroughly enjoyed the stunning beach area and the presence of fish.It is also interesting to learn about your interaction with dolphins and sightings of monkeys, coatis, and iguanas around.On the other hand, it is truly gratifying that our gastronomic offerings and exciting shows left a positive impression on you. Our greatest reward is your satisfaction, and we are thrilled that we succeeded in providing an enjoyable experience for you. We sincerely hope to have the pleasure of hosting you in the near future.Sincerely, Juan Marí Assistant Manager

Dear Kristal, First and foremost, allow me to extend a warm greeting to you and hope this message finds you well. We would like to express our gratitude for taking the time to give us a 4 rating.For us, it is of vital importance to receive feedback and ratings from our guests as they reflect whether our main goal of ensuring guest satisfaction is being achieved. From your rating, we can see that your stay was satisfactory, and we are delighted about that.The Grand Sirenis family hopes that you are doing well, and once again, thank you for your time.Best regards,Juan MaríAssistant Manager

Dear Melissa, We express our heartfelt gratitude for your detailed review of your interesting visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that your holiday was pleasant overall, and we take pride in delivering outstanding service.However, we apologize for the minor hiccups and oversights you encountered during your recent stay. Rest assured that we will thoroughly review these aspects of our offerings and ensure a seamless experience for all our guests. We highly appreciate your recommendation, and we eagerly await your return for what promises to be another delightful family experience. Best regards, Juan Marí Assistant Manager

Dear Carla, We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. It is truly gratifying to receive your positive scores in every aspect of our services. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards,Juan MaríAssistant Manager

Dear Sarah,Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa and for sharing your wonderful experience. We are delighted to hear that our staff's kindness and helpfulness, along with the cleanliness of the beach and pool areas, contributed to your enjoyable stay. It is heartening to know that our concierge assisted you in booking a la carte restaurants and made your mom's birthday celebration memorable with a beautifully decorated room and a special cake. We are thrilled you had a wonderful time and we hope to welcome you back for more unforgettable moments.Warm regards,Juan Marí Assistant Manager

Dear Juan, We are honored to receive your feedback regarding your experience at Grand Sirenis Riviera Maya Resort & Spa. It is delightful to know that your stay with us was great overall. Your commendations on our delectable culinary offerings and the outstanding service provided by our staff are highly appreciated. We value your review and hope for the opportunity to welcome you back for another fantastic holiday experience. Sincerely, Juan Marí Assistant Manager

Dear Gerardo,Thank you for sharing your feedback regarding your recent visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found our resort to be a great spot for a relaxing getaway overall. We appreciate your compliments on the music, delectable dishes, and the surrounding nature.It is truly rewarding for us to know that we succeeded in creating a relaxing holiday experience for you, and we hope to have the opportunity to welcome you back soon.Best regards,Juan MaríAssistant Manager

Dear Sonia,Thank you for sharing your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to learn that you found our property well-maintained, as ensuring a pristine environment for our guests is a top priority.However, we are disappointed to hear that the comfort of the pillow and bed did not meet your expectations, and we apologize for any inconvenience this may have caused.On a positive note, we are delighted that our service stood out to you during your stay, and we take pride in providing professional assistance.We appreciate your review and eagerly anticipate the opportunity to welcome you back for another holiday soon. Best regards,Juan MaríAssistant Manager

Dear Michelle Yee We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards, Juan MaríAssistant Manager

Dear Pamela,We sincerely appreciate your review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to hear that you found our staff delightful, and we greatly value your kind words. Ensuring a welcoming environment for all our guests is our utmost priority, and we are delighted to learn that we achieved this during your stay.Thank you for sharing your positive feedback, and we look forward to the chance to welcome you back on a future visit to continue crafting memorable moments together.Best regards,Juan MaríAssistant Manager

Dear Ramiro, Thank you for sharing your experience with us at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you enjoyed the atmosphere and jungle surroundings. Your feedback is greatly appreciated, and we hope to welcome you back for another memorable stay soon.Warms regards, Juan Marí Assistant Manager

Estimado Jose de Jesus, Nos disculpamos sinceramente por las molestias causadas por las amenidades que no estaban disponibles debido a la actual renovación en una parte de nuestro resort. Nos esforzamos por mantener nuestros estándares durante este período para garantizar que nuestros huéspedes tengan una experiencia placentera y estamos comprometidos en mejorar continuamente.Respecto a su preocupación sobre la presencia de personas que ofrecen drogas, quiero asegurarle que hemos tomado medidas inmediatas para abordar este problema y estamos trabajando en estrecha colaboración con las autoridades correspondientes para garantizar la seguridad y el bienestar de nuestros huéspedes.Apreciamos sinceramente que, a pesar de las incomodidades, haya podido disfrutar del atento servicio de nuestro personal y de las delicias culinarias que ofrecemos. Sus amables palabras son muy valoradas y nos motivan a seguir mejorando.Esperamos sinceramente tener la oportunidad de recuperar su confianza y darle la bienvenida nuevamente muy pronto para una estancia mejorada y sin contratiempos.Atentamente,Juan Marí Asistente de Dirección

Dear Peterson,Thank you for taking the time to share your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your feedback and we are pleased to hear that despite the ongoing renovations, your overall experience was enjoyable.We are delighted that you were able to take advantage of our plethora of amenities, from relaxing massages to our fully-equipped gym. It is wonderful to hear that our staff provided friendly and attentive care, going above and beyond to ensure your comfort. Their dedication will certainly be acknowledged.We are thrilled that you found our resort to be the perfect spot for a fantastic getaway, and we cannot wait to welcome you back for another pleasant stay.Warm regards,Juan MaríAssistant Manager

Dear Emily,Thank you for sharing your review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. Your feedback is incredibly valuable to us.We are delighted to hear that you enjoyed our pristine pools, lazy river, and the resort's landscaping.However, we sincerely apologize for any inconvenience caused by a lack of information regarding the portion of the resort under renovation during your stay. Your feedback is essential as we strive to maintain our standards during this period of improvement. Please rest assured that we are actively addressing these concerns and working to enhance every aspect of your stay.We truly appreciate your positive rating and the insights you have provided. We eagerly anticipate the opportunity to welcome you back for another fantastic experience on your next visit.Best regards, Juan MaríAssistant Manager

Dear Veronica,Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We greatly appreciate your positive review, and we are delighted that you enjoyed the overall beauty of our resort. However, we sincerely apologize for the inconvenience you experienced due to the presence of bugs in your room and the shortcomings in our shuttle service throughout the resort.Despite these challenges, we are pleased to hear about your positive interaction with David Baak Tun. He truly embodies the spirit of hospitality that we strive for, and we will ensure that his exceptional service is recognized.We look forward to welcoming you and your family back to create more unforgettable experiences together.Warm regards,Juan MaríAssistant Manager

Dear Heather Moira,Thank you for taking the time to share your family holiday experience at Grand Sirenis Riviera Maya Resort & Spa with us. We are genuinely pleased to learn that despite our ongoing renovation, you had a wonderful holiday.However, we regret to hear about the challenges you encountered with restaurant reservations via the app. It is heartening to know that our concierge team provided special assistance to resolve this matter promptly.We are equally delighted to hear about your positive interactions with our staff, particularly Christoffer, Alfred, and Marlene Castro. Rest assured, we will commend them for their outstanding efforts.Your positive experience and kind recommendation mean a lot to us. We eagerly await your return and we are committed to providing you with another enjoyable stay.Warm regards, Juan MaríAssistant Manager

Dear Richele Kaitlyn, Thank you sincerely for sharing your experience from your second visit to Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to learn that you enjoyed the snorkeling adventure, savored our culinary delights, and appreciated the attentive service provided by our staff. Your satisfaction is our ultimate reward, and we take great pride in knowing that Nathanael and Fernando went the extra mile to accommodate your dietary needs. Furthermore, we are delighted to hear that Edgar contributed to making your holiday truly memorable. On behalf of the entire Sirenis family, we eagerly anticipate the opportunity to welcome you back for a third visit, ensuring another unforgettable experience. We look forward to your return. Warm regards, Juan MaríAssistant Manager

Estimado Ricardo,Queremos expresar nuestro más sincero agradecimiento por otorgarnos una calificación positiva de 5 puntos y por compartir su breve reseña sobre su reciente estancia en el Grand Sirenis Riviera Maya Resort & Spa.Nos complace enormemente saber que su experiencia fue maravillosa y que pudo apreciar la belleza natural que nos rodea. Estamos ubicados en un entorno donde nuestro resort se fusiona armoniosamente con la exuberante flora y fauna de la región.Esperamos sinceramente tener el privilegio de recibirlo nuevamente y brindarle otra estancia llena de paz y diversión en medio de la exuberante jungla, creando así experiencias memorables mientras explora nuestro entorno. Saludos cordiales,Juan MaríAsistente de Dirección