"*“Check‑in was easy and straightforward. However, I was very disappointed that Quality Inn did not notify me ahead of time that the property was under renovation. When I arrived, I waited in the lobby with no signage or instructions until someone finally told me I needed to check in across the street at Heritage Inn. I received no email, message, or posted notice about this change. I paid for one hotel and ended up staying at another, which felt misleading.
At check‑in, the staff member did not explain anything about the situation or ask any questions—he simply handed me a room number. When I asked for clarification, he only said ‘yes’ without further explanation.
Because of this, I cannot accurately review Quality Inn, only Heritage Inn. The renovation at Heritage Inn is an improvement compared to when I stayed three years ago. The staff themselves were fine, but the noise level was an issue. The guests above my room were running around past midnight, and due to the gap under the door, voices from the hallway were very noticeable.
Overall, the lack of communication about the hotel change was my biggest disappointment.”**"
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