I'm sorry to hear about your unpleasant experience during your stay. Your feedback is important to us, and we sincerely apologize for the issues you encountered. We appreciate you bringing these concerns to our attention.We are currently investigating the damp and mold smell in the room and will address the ventilation problems immediately. Additionally, we will inspect and repair any broken fixtures, ensuring the safety and comfort of our guests.Regarding the outdated appearance of the rooms, we understand the importance of accurate representation, and we will update our online images to reflect the current state of our accommodations. We apologize for any confusion caused by this discrepancy.Our team is also working on improving the quality of our food and service to meet the expectations of our guests. We understand your disappointment and will use your feedback to make necessary adjustments.We apologize for the lack of clear directions to the hotel entrance and the absence of an English guide in your room. We will review our communication procedures to ensure guests receive comprehensive information before their check-in.We value your input and regret that we did not meet your expectations. As a gesture of goodwill, we would like to offer you a discounted rate for a future stay. We hope you would consider giving us another chance to provide you with a more positive experience.Thank you for taking the time to share your concerns. We appreciate your honesty, and we are committed to making the necessary improvements.

Thank you for choosing our hotel.

Thank you for your special review, Vincent! I am delighted that you were impressed with our facilities and food.I feel that the dishes with seasonal ingredients in Japan are one of our attractions.We will continue our effort to provide the best service to our guest.We are looking forward to hosting you soon again. Have a beautiful day!