Sân thượng

Nhận xét về Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

3 out of 5

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 506/797 nhận xét" "
Đánh giá 8 - Tốt. 180/797 nhận xét" "
Đánh giá 6 - Được. 57/797 nhận xét" "
Đánh giá 4 - Kém. 25/797 nhận xét" "
Đánh giá 2 - Tồi. 29/797 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Douglas

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walking distance to Johns Hopkins hospital
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Luis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very kind people at this hotel. Very clean and calm!
Lưu trú 5 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 14/05/2024
It's wonderful to hear that you had such a pleasant experience at the Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus, Luis! Knowing that you found the team warm and welcoming and the hotel environment clean and calm is truly heartening. We strive to create a peaceful atmosphere for all our guests, and it sounds like we succeeded during your visit. We look forward to welcoming you back soon for another serene and enjoyable stay.

6/10 - Được

Vicki

Khách đi công tác
Thích: Sạch sẽ
Loud and was staff rude
Lưu trú 1 đêm vào Tháng 2, 2024
HotelMgmt trả lời vào 14/05/2024
It's disappointing to hear about your experience, Vicki. We aim to provide a peaceful environment and courteous service, so it's concerning that we fell short in these areas during your stay. We take your feedback seriously and will address these issues with our team to ensure that all our guests receive the respectful and quiet atmosphere they deserve. We hope to have another opportunity to provide you with a much better experience in the future.

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place and staff. Only complaint, breakfast ended at 9am. Seems a little early. I would go back.
Lưu trú 1 đêm vào Tháng 5, 2024
HotelMgmt trả lời vào 10/05/2024
We are overjoyed to receive your perfect rating and wonderful feedback, Mark. We love that the team and our beautiful property impressed you. We appreciate your insights regarding breakfast too as we always want to ensure the best experience possible for our valued guests. We will discuss this internally. Be sure to choose Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus when you are back in town!

10/10 - Xuất sắc

Xuan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Have a very pleasant stay here!
Lưu trú 3 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 07/05/2024
We loved to read your stay at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus was a 10/10 experience! Thanks for the awesome review. Revisit soon!

10/10 - Xuất sắc

Kerry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, comfy beds. Rooftop restaurant had great food. Good breakfast. Hotel itself is very safe but I wouldn’t walk around area at night for sure. Even be careful in daytime!
Lưu trú 2 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 03/05/2024
Thank you for taking the time to share your experience, Kerry. It's great to hear that you enjoyed the clean rooms, comfy beds, and the food at our rooftop restaurant, along with a good breakfast to start your day. We're also glad you felt safe as that is our top priority. We appreciate your thoughts about the surrounding area. Your feedback is important to us as it helps us continually work to ensure our guests have a pleasant and secure experience, both inside and outside the hotel. We look forward to welcoming you back soon for another enjoyable stay.

6/10 - Được

C

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Nice bright clean room. Liked the full kitchen. B reakfast was better than average hotel breakfast.
Lưu trú 4 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 27/04/2024
Thank you for sharing your thoughts, C. It's wonderful to know that the cleanliness and amenities of your room, especially the full kitchen, were to your liking. We are delighted to hear that you enjoyed our breakfast offerings as well! We value your feedback and look forward to making your next visit even more satisfying. Hope to see you again soon here at Residence Inn Baltimore at The Johns Hopkins Medical Campus!

10/10 - Xuất sắc

GLIDALIS

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 21 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 16/04/2024
Your perfect rating has us all smiling, Glidalis! We would love to host you again soon here at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus! Thanks!

4/10 - Kém

farahnaz

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
supplies took too ling to come up to the room. the room had 3 burnt out lihjt bulbs, a tear in the ottaman, many stains on the sofa and a nearly broken table leg Asked the front desk to switch us to another room. they didn't
Lưu trú 3 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 15/04/2024
We're truly sorry to hear about the inconveniences you experienced during your stay. It's clear that the room you were given fell short of our usual high standards for maintenance, and we can assure you that we will be addressing these details immediately with our team. We regret that, due to limited availability, we were unable to offer you an exchange of rooms, and we understand your frustration. Please consider giving us another chance to restore your trust in the future.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Hotelmgmt trả lời vào 13/04/2024
Your five-star rating truly brightens our day, James! Please revisit soon.

10/10 - Xuất sắc

Erin

Lưu trú 1 đêm vào Tháng 4, 2024
HotelMgmt trả lời vào 25/04/2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us, Erin!

10/10 - Xuất sắc

mandi, Gorham

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a great experience! They were so accommodating. Was nice being so close to the hospital. Great customer service. Breakfast was very good.
Lưu trú 2 đêm vào Tháng 2, 2024
HotelMgmt trả lời vào 26/03/2024
It’s wonderful our location served you perfectly and that our accommodations further enhanced your experience, particularly our delicious breakfast. Thank you for sharing how much you enjoyed our incredible team here at the Residence Inn Baltimore at The Johns Hopkins Medical Campus. We will be sure to celebrate everyone. We hope your travels will bring you back soon.

4/10 - Kém

Judith, Rockville

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Basic
Lưu trú 1 đêm vào Tháng 3, 2024
HotelMgmt trả lời vào 13/03/2024
We are disappointed to learn you were not pleased with your recent stay, Judith. We would appreciate hearing more from you on how we could enhance your future visits. Thank you and we hope to connect soon.

10/10 - Xuất sắc

Yunbo

Lưu trú 1 đêm vào Tháng 3, 2024
Hotelmgmt trả lời vào 30/03/2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 - Xuất sắc

Sally

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to work at Johns Hopkins
Lưu trú 2 đêm vào Tháng 3, 2024
Hotelmgmt trả lời vào 11/03/2024
We love that your business brings you to the area and we can offer an ideal location to ease your travels. Thank you for choosing Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus. We look forward to many more 10/10 experiences with you!

8/10 - Tốt

James

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a really good stay, but we couldn't get anyone to pick up the phone in the lobby, the restaurant on the top floor was closed for some reason and they were serving food at the bar. The mattress was a little hard for our taste. We specifically picked this hotel because I was spending an entire day doing blood work and starting chemotherapy. We thought it would be easy to get in and get out and because it had a restaurant, we wouldn't have to go out at night in such a dangerous area. I think parking is $42 a night. A little steep.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 02/03/2024
Thank you for sharing your experience with us, James. We're glad to hear that you had a positive trip overall. However, we apologize for the difficulties you encountered. We understand how important convenience and comfort are to our guests, especially in your situation of undergoing medical treatments. We regret that the mattress did not meet your comfort preferences and acknowledge your concerns regarding the parking fee. We strive to offer a seamless and accommodating experience for all our guests, and we will take your feedback into account as we continually work to improve our services and facilities. We hope to have the opportunity to welcome you back and provide a more satisfying and comfortable stay in the future.

6/10 - Được

Anissa, Romney

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
The parking is $42 which is way too high. The staff member who checked us in was on cell phone sitting down while checking us in. The nightly manager was great and moved us to another room since the toilet would not flush in the first room. Breakfast choices were fantastic!
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 02/03/2024
Anissa, thank you for your review of your stay with us. We're pleased to hear that you enjoyed our breakfast selection and that our nightly manager promptly addressed the issue ensuring your comfort. However, we apologize for the inconvenience caused by any of our rates and the interaction at check-in. Your experience at reception does not reflect the high standards of service we aim to provide, and we are committed to addressing this feedback with our team to enhance our guest service and review our parking fees. Your insights are invaluable for our ongoing efforts to improve and we hope to welcome you back for a more seamless and enjoyable stay in the future.

8/10 - Tốt

Mary

Khách đi công tác, Đi cùng bạn đồng hành
There was a loud booming noise heard every so often. It sounds like metal being beaten
Lưu trú 3 đêm vào Tháng 2, 2024
HotelMgmt trả lời vào 27/02/2024
Mary, we're sorry to hear about the disturbance during your stay. Our team takes all feedback seriously, and we'll look into the issue immediately to ensure a peaceful experience for our guests. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a more tranquil stay in the future.

10/10 - Xuất sắc

Kimberly

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff our flight arrival was early. They were kind enough to allow us to get our room early. Fabulous suite full kitchen. Nice and roomy for my mobility scooter. Roll in shower and provided a shower chair. Excellent location adjacent to John Hopkins and Kennedy Krieger walking distance to my appointments. Definently will stay again next year.
Lưu trú 2 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 27/02/2024
Kimberly, we're thrilled to hear that you had a wonderful experience with us at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus! It's fantastic to know that our team could accommodate your early arrival and provide a comfortable suite with all the amenities you needed, including a full kitchen and accessible features like a roll-in shower and shower chair. We're glad our location was convenient for your appointments. Your kind words mean a lot to us, and we look forward to welcoming you back next year for another great stay!

10/10 - Xuất sắc

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Greatvservice.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 23/02/2024
Andrea, your perfect score and compliments are appreciated by everyone at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus. We hope to host you again in the near future!

10/10 - Xuất sắc

Ashley, Perkiomenville

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All staff were nice and accommodating!
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 23/02/2024
Our team is something we are very proud of and we love that their warmth and attentiveness stood out and made your experience impeccable! Thanks for choosing Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus. Be sure to visit again soon, Ashley!

10/10 - Xuất sắc

Martin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Except
Lưu trú 1 đêm vào Tháng 2, 2024
HotelMgmt trả lời vào 16/02/2024
Martin, your perfect rating has us over the moon! Thanks for being our guest here at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus. Revisit anytime!

10/10 - Xuất sắc

V L

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 17/02/2024
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 - Xuất sắc

Angie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 12/02/2024
It was a pleasure to serve as your home-away-from-home, Angie, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

6/10 - Được

David

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Hotelmgmt trả lời vào 07/02/2024
Thank you for taking the time to rate your stay, David. We look forward to providing you with an improved experience during your next visit.

10/10 - Xuất sắc

Ting-Yi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 04/02/2024
Ting-Yi, it was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 - Xuất sắc

Melanie

Lưu trú 1 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 03/02/2024
It's exciting to learn that you had a great stay! Please revisit soon, Melanie!

6/10 - Được

Gina

Đi cùng gia đình, Khách đi công tác
Room smelled with very strong pet odor. It gave me a migraine headache. No roof top dining as they stated in their advertisement. No restaurant. Disappointed.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 03/02/2024
Thank you, Gina, for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced due to the odor in your room and the subsequent migraine it caused. We will look into this immediately with housekeeping. Our dining at 16 On The Park is available daily from 11:30 am-3:30 pm as advertised and we also have The Lobby Bar & Lounge with evening hours for dinner or late-night snacks. We are sorry you missed this. We hope you can return to fully enjoy our amenities and allow us the opportunity to improve your impression.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The restaurant was nice , but the waiter-bartender was the best
Lưu trú 2 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 01/02/2024
16 On The Park is a guest favorite here at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus and we love that you found it to be perfect, especially the service. We hope you will be back to indulge again soon!

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place to stay
Check in was very efficient, prompt car valet service, excellent free breakfast, and both our meals at 16 Park were great
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 01/02/2024
Thank you for sharing such a lovely review! We're delighted to hear that your check-in process was seamless and that our valet service added to the convenience of your stay. It's wonderful to know that our complimentary breakfast was a highlight, and we're thrilled that your dining experiences at 16 On The Park were thoroughly enjoyable. Providing top-notch service and delightful meals is what we strive for, and it's heartening to see it reflected in your experience. We eagerly look forward to welcoming you back to Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus for another wonderful stay with us.

8/10 - Tốt

TONISHA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Some staff was great others were not so great but restaurant closed early but chef was great and food was amazing toilet was broke they fixed it it was still broke
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 30/01/2024
Tonisha, thank you for sharing your feedback on your stay. It's encouraging to hear that some of our team made a positive impact and that you enjoyed the great service from our chef and the amazing food at the restaurant. However, we apologize for the inconvenience caused by the early closure of the restaurant and the issue with the toilet in your room. It's concerning that the problem persisted even after an attempted fix. We strive to provide a seamless and comfortable experience for all our guests, and it seems we fell short in some areas during your visit. We appreciate you bringing these issues to our attention, as it helps us to improve our services and facilities. We hope to have the opportunity to better serve you in the future and provide a stay that meets all your expectations.

2/10 - Tồi

Lisa

Đi cùng thú cưng, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Made reservation thru expedia, hotel description was FALSE, when I went to front desk I was brushed off by staff repeatedly who stated, "You booked thru a third party!!" Whether I did or not is IRRELEVANT!!@ The standard of Marriott/Residence Inn should not change. Sofa was disgusting.....pillows torn and worn, visible spots on sofa bed. Not what you would expect from Marriott.....but I guess the location and staff are the Key factor here.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 30/01/2024
Lisa, thank you for sharing your experience. We're truly sorry to hear about the disappointment you faced, particularly with the room condition and the response from our staff. The issues with the sofa and pillows you described are not up to the standards we strive to maintain, and we apologize for the discomfort this caused. Additionally, it's concerning to hear about the way your concerns were handled at the front desk. The level of service should be consistent and high-quality, regardless of how the booking is made, and we regret that we failed to meet this standard during your visit. Your feedback is crucial for us to improve our guest experience, and we will address these issues with our team. We hope to have the opportunity to provide you with a stay that truly reflects the quality and service expected of a Marriott hotel in the future.

10/10 - Xuất sắc

nodica

Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 21/03/2024
Nodica, we're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

10/10 - Xuất sắc

Saundra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 29/01/2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Shaunda!

10/10 - Xuất sắc

Douglas

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were great. Kind and considerate. The property is an easy walk to JHH. JHH has trasportation from Hotel to campus at scheduled times
Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 30/01/2024
Douglas, it's wonderful to receive such a positive review of your experience with us at Residence Inn Baltimore at The Johns Hopkins Medical Campusl. We're delighted to hear that you found our team to be kind and considerate, as we strive to provide exceptional service to all our guests. It's also great to know that our location added to the convenience of your stay, along with the scheduled transportation options from the hotel to the campus. Your satisfaction and comfort are our top priorities, and feedback like yours is truly encouraging. Thank you for taking the time to share your experience, and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Robyn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Need a place by Johns Hopkins
We choose this hotel due to the proximity to John’s Hopkins Hospital. It was a short walk away. Room was spacious. Kitchen was stocked with plates and utensils. Staff was very polite and helpful. I would highly recommend this hotel.
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 24/01/2024
Offering a home away from home with our perfectly equipped accommodations was a pleasure, Robyn. We are happy we could ease your travels with our convenient location as well. Your recommendation fills us with immense pride and we hope that Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus will be your first choice whenever you are in town!

10/10 - Xuất sắc

Vanessa, Brioklyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff, very friendly, helpful and informative. My room was clean and comfortable I will definitely be coming back.
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 24/01/2024
We are thrilled that our team ensured a perfect trip for you with their warmth and dedication. It will be a joy to convey your kudos to everyone at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus! We love that your accommodations further impressed you and provided the utmost comfort. Hopefully, you can join us again very soon, Vanessa!

10/10 - Xuất sắc

Lynn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 17/01/2024
Thank you for the five-star rating, Lynn! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 - Xuất sắc

Theresa

Lưu trú 3 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 20/01/2024
Your five-star rating truly brightens our day, Theresa! Please visit us again soon at the Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed staying at the hotel, the staff was very courteous and kind, and having the luxuries of being at home was very nice
Lưu trú 2 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 22/01/2024
Thank you, David, for your kind words about your stay at Residence Inn Baltimore at The Johns Hopkins Medical Campus. We're delighted to hear that you enjoyed your time with us and found our team to be courteous and kind. It's wonderful that you felt at home and enjoyed the comforts we provide. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 - Xuất sắc

Kathi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very nice. The man i in breakfast area was great!
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 17/01/2024
Kathi, we're thrilled to hear that you had a positive experience with our team, especially in the breakfast area. Providing excellent service is our goal, and your kind words are greatly appreciated. We hope you had an enjoyable stay, and thank you for taking the time to acknowledge our team member's efforts. Revisit Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus soon!

10/10 - Xuất sắc

Angie

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 14/01/2024
Thank you for gifting us with your top score, Angie! Until next time!

6/10 - Được

Kathy

Đi cùng gia đình
Friendly and helpful staff. Very small rooms, no vent in bathroom, outlet in bathroom did not work. I booked the room for 3 adults, the suite had a king size bed and a sofa bed. There were no sheets for the sofa bed. When we requested them they came with only one pillow. This has been my general experience with downtown hotels, nice lobby and restaurant but sad outdated rooms
Lưu trú 2 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 17/01/2024
Kathy, we appreciate your feedback and are pleased to hear that you found our team to be attentive and charming. However, we apologize for the issues you encountered with the room. We regret the oversight with the sofa bed setup and will ensure that such situations are prevented in the future. Your feedback is important, and we understand the importance of maintaining comfortable and updated rooms. Thank you for sharing your experience, and we will work to improve to provide a better stay for our guests.

10/10 - Xuất sắc

Susan

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very nice hotel with clean, lovely suites. The staff were incredibly helpful with suggestions and directions. We will stay here again.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotelmgmt trả lời vào 10/01/2024
It was a pleasure having you join us, Susan, and we are happy to know our team ensured the best trip possible by helping you navigate the area. We never want our guests to miss out on the incredible nearby attractions! We cannot wait to share your positive praise with everyone here at Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus! All of us hope for your return in the near future!

10/10 - Xuất sắc

Pasquale Gencarelli

Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 29/01/2024
Thank you for your five-stars. We look forward to your return and hope it's soon!

10/10 - Xuất sắc

Timothy

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, conveniently located to John’s Hopkins Hospital.
Lưu trú 1 đêm vào Tháng 1, 2024
HotelMgmt trả lời vào 08/01/2024
We are happy our appearance and overall ambiance impressed you, Timothy! We also love that our convenient location near the hospital further enhanced your experience. Thank you for taking a moment to share your feedback. We hope you will choose Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus again!

8/10 - Tốt

Carla

Lưu trú 1 đêm vào Tháng 12, 2023
Hotelmgmt trả lời vào 30/12/2023
Thank you for rating your stay, Carla! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - Xuất sắc

Norma

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Absolutely tops!
Lưu trú 3 đêm vào Tháng 12, 2023
David B. trả lời vào 16/12/2023
Thank you for your kind words!

10/10 - Xuất sắc

phil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One
Lưu trú 1 đêm vào Tháng 12, 2023
David B. trả lời vào 16/12/2023
Thank you for your kind words!

4/10 - Kém

David

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
There was only one person at the reception desk when we checked in and there was a large group in front of us. It took more than 30 minutes before we were able to speak with a receptionist and were able to check in.
Lưu trú 1 đêm vào Tháng 12, 2023
HotelMgmt trả lời vào 14/12/2023
David, we deeply regret your arrival was marred in any way by delays at check-in. This is not common and we will look into this further to ensure a prompt response when our guests arrive moving forward. Thank you for sharing your helpful insights. See you next time.