We take accusations of theft very seriously. Upon investigating, we found that the housekeeper who cleaned your room has been with us for 14 years without any previous issues. It is puzzling that you waited until check-out to raise this concern, as we consider such matters highly important and would have addressed them immediately while the housekeeper was still on duty. We would have also involved the local police to file a report. Accusing someone of theft is a serious matter, and the delay in reporting is unusual behavior. Additionally, for future reference, we are among the few hotels that provide daily housekeeping services. Each room is equipped with a Do Not Disturb sign hanging on the back of the door. If you do not require service, simply hang the sign on the front of the door before leaving for the day. This informs the housekeeper that you are declining service, and they will not enter the room.

It sounds like you had an absolutely fantastic time! What a perfect way to spend a weekend getaway, with dinner, relaxation by the pool and hot tub, and even some fun activities like the salsa social event. It's great to hear that the hotel was pet-friendly too, allowing your fur baby to join in on the fun. And making s'mores sounds like a wonderful way to cap off the evening, even if you were too tired this time. Thank you for sharing your experience, and I'm sure your recommendation will be helpful for others looking for a memorable stay in the Poconos!

Thank you for your review.

That sounds like a wonderful way to celebrate your wife's birthday! The Poconos are a beautiful destination for a special occasion like that. I'm thrilled to hear that both of you enjoyed the surprise trip and that it was a memorable experience. If you decide to return to the Poconos in the future, I'm sure you'll create even more amazing memories. You're very welcome, and if you ever need any more tips or recommendations for future trips, feel free to ask!

That's wonderful to hear! Thank you for your review.

Thank you for your great review!

Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that you found our property well-kept, with a wonderful pool and a nice outside patio area. We understand the importance of providing a welcoming environment for all our guests, including those with pets, and we're glad to hear that you appreciated this bonus feature.We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!

Thank you for your great review.

Thank you for sharing your experience with us! We're delighted to hear that you had a fantastic three-night stay and that our hotel met your needs perfectly. It's great to know that our connecting rooms were suitable for your group and that you found them to be affordable and clean.We're also thrilled that you found our staff to be friendly, helpful, and amazing, particularly mentioning the front desk staff and the security guard who went above and beyond to ensure your safety and comfort during your stay. We'll be sure to pass along your kind words to them.We're honored to be your new go-to hotel when visiting and we look forward to welcoming you back for many more great stays in the future! Thank you for choosing us.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your great review!

Thank you for your great review. We are delighted to hear you enjoyed your stay.We hope to see you soon.

Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you found our hotel to be a great place and that our front desk staff were friendly and helpful.We apologize for any negative experience you had during breakfast due to the attitude of the staff member serving the meals. Providing excellent customer service is a top priority for us, and we take your feedback seriously. We will address this issue with our team to ensure that all guests receive courteous and professional service at all times.Your satisfaction is important to us, and we appreciate your valuable feedback.We hope to have the opportunity to welcome you back and provide you with an even better experience.

Thank you for your positive review and recommendation! We are thrilled to hear that you enjoyed your stay and found the room to be perfect, clean, and well-equipped with access to everything you needed.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback is important to us, and we will address the issues you mentioned to ensure that all aspects of our rooms meet the highest standards of cleanliness and maintenance.We appreciate your recommendation and are grateful for your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another comfortable and enjoyable stay

Thank you for your review.

Thank you for your great review!

Thank you for sharing your feedback with us about your recent stay. We apologize for the disappointments you encountered with the spa, lounge order, noise from the highway, and bathroom size.We have taken note of your comments regarding the spa's water jets, cleanliness, and lounge order accuracy. Our teams are working to address these issues and ensure a more enjoyable experience for our guests.We appreciate your understanding and hope to welcome you back for a better stay in the future.

Thank you for bringing these maintenance concerns to our attention. We sincerely apologize for any inconvenience these issues may have caused during your recent stay at our hotel. Our team is working diligently to rectify these issues as soon as possible to ensure a comfortable and safe environment for all our guests.Your feedback is invaluable to us as it helps us improve and maintain our facilities to the highest standards. We appreciate your understanding and patience in this matter.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

Thank you for your kind words! We are thrilled to hear that you love our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

Thank you for choosing our hotel, and we appreciate your feedback. We're pleased to hear that you enjoyed the spacious room with a king bed, along with the convenient amenities like the microwave and mini fridge.However, we apologize for the unpleasant smell in the room. Your comfort is important to us, and we will investigate and address this issue promptly.We're glad you enjoyed the great breakfast and the added convenience of free all-day coffee in the lobby.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!

Thank you for choosing our hotel, and we're delighted to hear that you had a positive experience. We're glad you enjoyed the beautiful outside area and found our staff, from the front desk to the bar, to be amazing and accommodating.It's wonderful to hear that your dog was well-received, and we appreciate the opportunity to make your stay enjoyable for both you and your dog.We hope to have the pleasure of welcoming you and your dog back for another enjoyable stay in the future.Thank you for choosing our hotel!

Thank you for choosing our hotel. We're delighted to hear that you had a positive experience. We're glad you found the room clean, the hotel quiet, and the staff very nice. Your satisfaction is our priority, and we appreciate your positive feedback.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Thank you for your review.

Thank you for your review and kind words about the staff. Yes, we do have a themed Latin night on Thursdays.

Thank you for choosing our hotel, and we appreciate your positive feedback. We're thrilled to hear that you received very good service, enjoyed comfortable beds, found the bathroom clean, and appreciated the well-maintained pool.Customer satisfaction is our top priority, and we're delighted that our efforts reflected in your positive experience.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Thank you for choosing our hotel!

Thank you for your review. Yes, we do have a group of international students residing with us.

Thank you for choosing our hotel for your stay, and for taking the time to share your feedback. We're delighted to hear that our convenient location near shopping, restaurants, and Camelback Ski Resort was beneficial for your trip.We're pleased that you enjoyed the pool and hot tub after a long day of skiing, and that your room was spacious and clean. It's great to know that you found the Lounge offerings to be reasonably priced.Regarding your comment about the property's appearance, we appreciate your feedback. We are continuously evaluating opportunities for renovations and improvements to enhance our guests' experience. Your input is valuable as we strive to make enhancements to our property.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay.

Thank you for your review.We have all room type images on our website. The suite with the hot tub clearly shows the layout.

Thank you for choosing our hotel for your overnight stay, and we truly appreciate your positive feedback. We're delighted to hear that everyone was extremely helpful, and you enjoyed the breakfast. It's wonderful to know that our accommodations exceeded your needs and expectations.We're grateful for your recommendation. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing our hotel!

Thank you for your good review.

Thank you for choosing our hotel for your stay, and we appreciate your wonderful feedback! We're delighted to hear that the convenient location, nice pool and hot tub, delicious continental breakfast, and friendly staff all contributed to a positive experience.We apologize for the inconvenience of the shower water pressure, but we're glad that you still enjoyed nice hot water and comfortable beds. Your satisfaction is our priority, and we're thrilled to know that you plan to come back when traveling to the Poconos again.We look forward to welcoming you back for another great stay.

Thank you for your great review and kind words.

Thank you for choosing our hotel for your family's snow tubing trip, and we appreciate you taking the time to share your feedback with us. We're glad to hear that the hotel staff and lounge crew were friendly during your stay.We take your feedback seriously, and we will address the water-related issues promptly to ensure a more comfortable experience for our guests in the future.

Thank you for choosing our hotel for your recent stay and for sharing such positive feedback! We're delighted to hear that you and your friend had a great time during your mini adventure.It's wonderful to know that the check-in process was quick and easy, and that you enjoyed the hot tub and lounge after a day of snow tubing. We're also pleased that your room was clean and warm, providing a comfortable environment for your stay.Your kind words and appreciation mean a lot to us, and we look forward to the opportunity to welcome you back for another fantastic stay.Thank you for choosing our hotel, and we can't wait to host you again!

Thank you for your review

Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed the good food, pool, and drinks during your stay.However, we apologize if the rooms did not meet your expectations. Your comments about the need for some improvements are important to us, and we will certainly take them into consideration as we work towards enhancing the guest experience.Your input is valuable, and we appreciate your honesty.We hope to have the opportunity to welcome you back for another visit, and we'll strive to make your next stay even more enjoyable.

Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed the good food, pool, and drinks during your stay.However, we apologize if the rooms did not meet your expectations. Your comments about the need for some improvements are important to us, and we will certainly take them into consideration as we work towards enhancing the guest experience. Your input is valuable, and we appreciate your honesty.We hope to have the opportunity to welcome you back for another visit, and we'll strive to make your next stay even more enjoyable.

Thank you for your great review.

Thank you for choosing our hotel for your recent stay, and we appreciate you taking the time to share your feedback with us. We're pleased to hear that your son enjoyed the pool and that you found the pricing reasonable.However, we apologize for the issues you encountered in the room. Your comments about the bathroom and the condition of the main door are concerning, and we take them seriously. Our maintenance team will address these matters promptly to ensure a more comfortable and secure experience for our guests.Your feedback is invaluable, and we appreciate your honesty. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Thank you for your understanding.

Thank you for taking the time to share your feedback about your recent stay with us. While we appreciate your positive comments about the on-site bar, food, and the comfort of the bed, we are genuinely sorry to hear about the aspects of your stay that did not meet your expectations.We apologize for any inconvenience caused by disturbances in the hallways and the noise during your stay. We take these matters seriously and will address them with our team to ensure a more peaceful environment for all our guests.Regarding the satellite contract and the inconvenience with the Jacuzzi in your room, we sincerely apologize for any frustration these issues may have caused. We have brought the issue with the Jacuzzi to the attention of our maintenance team for further investigation and resolution.Your feedback is valuable to us.

Thank you for your great review.