Dear Guest,Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!

Hi Jonas, Greetings from Ascott Riverside Garden Beijing. We are sorry that we didn't give you a good check-in experience. We would like to thank you for providing us with a detailed and comprehensive review and pointing out our shortcomings. We attach great importance to the question you raised and have reported it to management. For security reasons, the balcony of the room is closed by default, but if you need, you can contact us to open it for you at any time. Sorry for the apartment does not provide cold air at present. Breakfast is something we've been working on.Please believe that we will continue to improve the service process, strengthen training, improve the quality of service, and strive to provide you and every guest with the best service. We sincerely look forward to welcoming you again in the near future and witness our progress!

Dear Guest, Thank you very much for choosing Ascott Riverside Garden Beijing and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us

Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

Dear Guest, Thank you so much for choosing Ascott Riverside Garden Beijing for your client or friend and your wonderful feedback. Complete guest satisfaction is a top priority, hence we are very happy to know that you experienced this first hand. We hope that you and your client or friend will once again visit Beijing and choose to stay with us.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about service. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Thank you for sharing such a gracious feedback from your recent experience at Ascott Riverside Garden Beijing. I am thrilled that you had such a great experienced. Thank you again for your kind review and we are looking forward to welcoming you back soon.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about service. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Thank you for sharing such a gracious feedback from your recent experience at Ascott Riverside Garden Beijing. I am thrilled that you had such a great experienced. Thank you again for your kind review and we are looking forward to welcoming you back soon.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

Dear Guest, Thank you very much for sharing your stay with us. We are extremely sorry to learn about XXXXX. Rest assured, our team has been made well aware of these issues and further training will be conducted immediately to prevent any of these negligences from repeating themselves in the future. We are also keen to retain you as our valued guest. Should you plan another visit to Beijing, please let us know in advance so I can personally ensure that you will be well taken care of.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

We are pleased to know that you had a delightful visit and you enjoyed our facilities. We are very excited to have the opportunity to serve you and we look forward to welcoming you soon.And thank you very much for taking your time to share your feedback with us through Expedia. In the future work, we will strengthen and improve the deficiencies.Thank you for choosing our property to be your home in Beijing , China.

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

We are pleased to know that you had a delightful visit and you enjoyed our facilities. We are very excited to have the opportunity to serve you and we look forward to welcoming you soon.And thank you very much for taking your time to share your feedback with us through Ctrip. Thank you for choosing our property to be your home in Beijing , China. 很高兴得知您此次的来访很愉快，而且满意我们的设施。我们很高兴能有机会为您服务，我们期待着您的下次光临。非常感谢您抽出时间与我们分享您的反馈。感谢您选择北京雅诗阁山水文园服务公寓做为您在北京的家。

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

尊敬的客人，您好！ 感谢您选择雅诗阁山水文园服务公寓，并满意此次入住，同时我们也非常感谢您所提出的宝贵意见及建议。我们会继续努力，为您及其他客人提供更好的入住体验。 期待您的再次光临！

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. We are delighted to learn that you have enjoyed your stay with us. We look forward to welcoming you again in the near future.

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

Thank you for choosing the Ascott Riverside Garden Beijing as one of your preferred residences. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您选择北京雅诗阁山水文园服务公寓，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

Dear Guest, Thank you for taking the time to share your wonderful feedback and providing helpful suggestions. We are delighted to know that you had a great stay with us and appreciated our (e.g. room, our convenient location, complimentary WiFi and our great service). We look forward to welcoming you back again!

It was a great pleasure having you stay with us at the Ascott Riverside Garden Beijing. Thank you very much for taking your time to share your feedback with us through Expedia. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您光临北京雅诗阁山水文园服务公寓，非常感谢您花费宝贵的时间在Expedia上对我们作出评价，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

It was a great pleasure having you stay with us at the Ascott Riverside Garden Beijing. Thank you very much for taking your time to share your feedback with us through Expedia. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您光临北京雅诗阁山水文园服务公寓，非常感谢您花费宝贵的时间在Expedia上对我们作出评价，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。

It was a great pleasure having you stay with us at the Ascott Riverside Garden Beijing. Thank you very much for taking your time to share your feedback with us through Expedia. From all of us here at the Ascott Riverside Garden Beijing, we look forward to welcoming you again in the near future. 感谢您光临北京雅诗阁山水文园服务公寓，非常感谢您花费宝贵的时间在Expedia上对我们作出评价，雅诗阁山水文园服务公寓全体员工恭候您的再度光临。