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Nhận xét về ibis Bengaluru City Centre Hotel

4 out of 5
ibis Bengaluru City Centre Hotel
Opp. Kanteerava Stadium/Mallya Hospital, Raja Ram Mohan Roy Road, Bengaluru, Karnataka

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 76/207 nhận xét" "
Đánh giá 8 - Tốt. 78/207 nhận xét" "
Đánh giá 6 - Được. 26/207 nhận xét" "
Đánh giá 4 - Kém. 15/207 nhận xét" "
Đánh giá 2 - Tồi. 12/207 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

bhargav

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This ibis location is bit old location. Staff was nice. A
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Naren

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a good stay. Easy and convenient if you are travelling. The staff were courteous and polite.
Lưu trú 2 đêm vào Tháng 2, 2024
Irfan KHATRY trả lời vào 02/03/2024
Dear Naren, Thank you for sharing your positive review of your stay at ibis Bengaluru City Centre. We are glad to hear that you found our hotel easy and convenient for your travel needs. Our team takes pride in providing courteous and polite service to our guests. We look forward to welcoming you back in the future. Warm Regards,Irfan KHATRYGeneral Manager

8/10 - Tốt

George

Lưu trú 3 đêm vào Tháng 2, 2024
Irfan KHATRY trả lời vào 26/02/2024
Hi George,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward for having more opportunities to be of service.Best Regards,Irfan KHATRYGeneral Manager

2/10 - Tồi

Mohammed

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Irfan KHATRY trả lời vào 30/01/2024
Dear Mr. Mohammed,Thank you for taking the time to share your feedback with us. We sincerely appreciate your input and are sorry to hear that your experience did not meet your expectations. We would love the opportunity to learn more about your specific concerns so we can address them promptly. You can email us at khushboo.sharma@accor.com.We value your patronage and hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Dass

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would love to stay again !
Excellent value for money hotel. Good Central location. At par with international Ibis hotel properties. Very well maintained. Reasonable layout of buffet for breakfast and dinner. Highly recommend !! However the bathrooms r very small though very neat and functional.
Lưu trú 2 đêm vào Tháng 1, 2024
Irfan KHATRY trả lời vào 22/01/2024
Dear Dass,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be excellent value for money, with a good central location and maintenance at par with international Ibis hotel properties. We appreciate your recommendation and are pleased that you enjoyed our buffet offerings.We have noted your concern and with regards to bathroom size, please note as per Ibis brand standard the size across the globe remains same.We look forward to welcoming you back to Ibis Bengaluru City Centre in the future and assure you of our commitment to providing a comfortable and enjoyable stay.Warm Regards,Irfan KHATRYGeneral Manager

8/10 - Tốt

Siddhant Prakash

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Just your regular boutique hotel in city
Reception - Wonderful support from the front office, my check in and check out was done smoothly and with no issues. Booking was found promptly. Food and Beverage - Price point- Too expensive for some dishes. Fish was served delicious and outstanding presentation by chefs. Housekeeping - Very helpful towards guests needs. Must improve on coming a bit faster than usual with requests. Overall guests requests were very slow. Pillows were only 2 for double occupancy. Amenities were also not put for double occupancy.
Lưu trú 3 đêm vào Tháng 1, 2024
Irfan KHATRY trả lời vào 17/01/2024
Dear Siddhant Prakash,Thank you for taking the time to share your detailed feedback. We're pleased to hear about the wonderful support from our front office team and that your check-in and check-out processes were smooth.Your comments about the pricing and the culinary experience have been noted, and we'll certainly review our offerings. We appreciate your compliments on the outstanding presentation by our chefs.We're glad to know that our housekeeping team was helpful, and we acknowledge your feedback on the response time. Rest assured, we will work on improving the efficiency of fulfilling guest requests promptly.Your insights are invaluable, and we hope to have the opportunity to welcome you back for an enhanced experience.Warm Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

SANTOSH

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service
Lưu trú 2 đêm vào Tháng 12, 2023
Irfan KHATRY trả lời vào 08/01/2024
Dear Santosh,Thank you for your fantastic feedback! We're thrilled that our service met your expectations. Your support means a lot to us, and we hope to welcome you back for another excellent experience soon.Best Regards,Irfan KHATRYGeneral Manager

6/10 - Được

Arjun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are little too small & bathroom as well. The bed was not comfortable
Lưu trú 1 đêm vào Tháng 12, 2023
Irfan KHATRY trả lời vào 23/12/2023
Dear Arjun,Thank you for taking the time to share your feedback about your recent stay with us at ibis Bengaluru City Centre. We understand that the size of both the room and bathroom were not to your satisfaction, and we apologize for any discomfort caused due to this. At ibis Bengaluru City Centre, we strive to provide our guests with an enjoyable and comfortable experience during their stay with us. We sincerely hope that despite this experience, you would give us another chance to make it up to you on a future occasion. Warm Regards, Irfan KHATRYGeneral Manager

8/10 - Tốt

Rajiv

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Irfan KHATRY trả lời vào 12/12/2023
Dear Rajiv,Thank you for your kind words and positive review! We're thrilled to know that you had a great experience at our hotel. Should you plan another visit, we'd love to welcome you back for another wonderful stay.Best Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Alexander

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and clean hotel across from a beautiful park
Everything was excellent about the hotel although the room was a little cramped (personal preference). Also, getting a second key issued would make things much more convenient for guests.
Lưu trú 3 đêm vào Tháng 12, 2023
Irfan KHATRY trả lời vào 06/12/2023
Dear Alexander,Thank you for sharing your experience with us. We're thrilled you enjoyed our hotel and the surrounding park. We have noted your concern and with regards to room size, please note as per Ibis brand standard the size across the globe remains same. We'll also explore options for streamlining key issuance to enhance convenience for our guests.We appreciate your valuable input and hope to welcome you back soon for an even better stay.Warm Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Anand, Eastvale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 11, 2023
Irfan KHATRY trả lời vào 04/12/2023
Dear Anand,Thank you for taking the time to share your positive feedback! We're thrilled to hear that your experience was good during your stay at our hotel.We hope to have the pleasure of welcoming you back soon for another great stay.Best Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Jaesung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Irfan KHATRY trả lời vào 03/11/2023
Dear Mr.JaesungWe very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Dipti

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing
Lưu trú 2 đêm vào Tháng 10, 2023
Irfan KHATRY trả lời vào 28/10/2023
Dear Dipti,Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel. Our team works hard to provide exceptional service, and we're thrilled to know that it made your stay special.We look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

BANGHYUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Irfan KHATRY trả lời vào 25/09/2023
Dear Banghyun,Thank you so much for rating us and sharing your valuable feedback.We are glad that you were taken care well by staff who shall be very happy reading this review.We thank you for your support and patronage and look forward to having more opportunities to be of service.Best Regards,Irfan KHATRY,General Manager

10/10 - Xuất sắc

YA YUEH

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent service and supports, no matter on luggage service or restaurant. Had enjoyable and safe journey.
Lưu trú 1 đêm vào Tháng 8, 2023
Irfan KHATRY trả lời vào 21/08/2023
Dear Ya Yueh,Thank you for your kind words and for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed excellent service and support throughout your stay, from our luggage service to the restaurant.Ensuring the comfort and safety of our guests is our top priority, and we are thrilled to have contributed to your enjoyable journey. Your positive feedback is truly appreciated and will inspire our team to continue delivering exceptional hospitality.We look forward to the pleasure of hosting you again whenever your travels bring you back our way.Warm Regards,Irfan KHATRYGeneral Manager

8/10 - Tốt

Vasudeva Rao

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff particularly receptionist Ms Rajasree are excellent. So are receptionists Nidhi and Susmitha. Improve telephonic contact between customers from outside and reception. Only one phone works that too noisily. Nobody is reachable through phone at all. Indian filter coffee not avilable. We want it very often. A little more space for lobby to meet guests needed.
Lưu trú 4 đêm vào Tháng 6, 2023
Irfan KHATRY trả lời vào 20/06/2023
Dear Vasudeva Rao,Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. We are glad that you were taken care well by Heartists especially Ms. Rajasree, Nidhi and Susmitha who shall be very happy reading this review. On the other hand, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

kiritkumar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I would recommend anybody
We were very happy with friendly staff and food was excellent
Lưu trú 7 đêm vào Tháng 4, 2023
Irfan KHATRY trả lời vào 18/04/2023
Dear Kiritkumar,We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards.Irfan KHATRYGeneral Manager

6/10 - Được

Omesh, Jersey City

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rooms are small. No swimming pool
Lưu trú 4 đêm vào Tháng 3, 2023
Irfan KHATRY trả lời vào 24/03/2023
Hi Omesh,Thank you so much for rating us and sharing your valuable feedback.We totally understand your concern on the size of the room and the absence of a swimming pool, but please be rest assured that ibis globally comes across in similar dimensions.We thank you for your support and patronage and look forward for having more opportunities to be of service.Warm Regards,Irfan KHATRYGeneral Manager

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stinky room, ugly bathroom, horrible bed & pillows
Stinks, bathrooms like in a trailer, annoying room service. We stayed 5 nights because the location is central and was very convenient for our interests. However, the rooms have a muggy stink due to lack of bathroom ventilation and windows in the room didnt open so couldnt cross ventilate. The room smelled damp and of soap all day and night! Each day room cleaning would take away 2 towels and leave behind 1!! I had to chase them in the hall each day to ask for another set since we were 2 people staying in the room. One evening when i found them after coming back to find a single towel, they said they were out of towels!! Unbelievable!! Ordering food from restaurant was another affair - food is incredibly over priced for India!! Every dish is Rs499 when it is sold outside for Rs149!! And they would deliver food consistently without silverware. I had to call them back each time for silverware. Ordered food is not delivered until minimum 1hour after order is placed. Bed is horribly bouncy and uncomfortable when 2 people sleep in it. They do not have choice for pillows. Their breakfast buffet is Rs550 for 2 but IDC that is 2min walk outside you can feast for Rs300!! Our door entry card had to be constantly rekeyed since even having it sitting on the nightstand with no exposure to anything made it deactivated!
Lưu trú 1 đêm vào Tháng 2, 2023
Irfan KHATRY trả lời vào 20/02/2023
Dear Guest,Greetings from the Ibis Bengaluru City Centre!!! We are truly disappointed to hear that your stay did not meet your expectations at Ibis Bengaluru City Centre during your stay we strive to ensure each guest is given a seamless experience and feels the touch of our very personal service. Please accept my sincere Regret! For the inconvenience caused to you in terms of hotel facilities during your recent stay at our Hotel. At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We have taken your points of criticism very serious, as constructive feedback is the only way for us to improve the level of service offered to our guests. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards, Irfan Khatry General Manager

4/10 - Kém

Rangarajan

Lưu trú 4 đêm vào Tháng 2, 2023
Irfan KHATRY trả lời vào 20/02/2023
Dear Mr. Rangarajan,I am sorry to know that we did not live up to your expectations. Would request you to kindly share your detailed feedback with me at h6454-fo@accor.com. so that I can reach out to you for further know the reason of your disappointment.We will continue our pursuit for excellence in service and seek ways to enhance our guest experience always. I look forward to hear from you soon.Best Regards,Irfan KHATRY,General Manager

8/10 - Tốt

Sideshwar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good value
Lưu trú 4 đêm vào Tháng 12, 2022
Irfan KHATRY trả lời vào 26/12/2022
Dear Mr. Sideshwar,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.Regards,Irfan Khatry General Manager

10/10 - Xuất sắc

Soren

Irfan KHATRY trả lời vào 18/11/2023
Dear Soren,Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience during your stay.Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful visit.Best Regards,Irfan KHATRYGeneral Manager

10/10 - Xuất sắc

Gursharn

Lưu trú 1 đêm vào Tháng 6, 2022

2/10 - Tồi

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
I had requested for a smoking room but I didn’t get it, after I checked in they told me all the smoking rooms were booked. The pictures are quite different from the rooms. It looks big in the pictures but it’s really small. It felt like an OYO room.
Lưu trú 1 đêm vào Tháng 5, 2022
Syed Yakoob Kaleem trả lời vào 13/06/2022
Hi, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. We totally understand your concern on the size, but please be rest assured that ibis globally comes across in similar dimensions. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 - Kém

Nanjundayy

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
When we are in confused state regarding the location and you want to speak to front desk, trust me you will realize it’s very bad decision for booking there. And the price per night is very high for the luxury you get inside and room condition is very poor.
Lưu trú 1 đêm vào Tháng 4, 2022
Syed Yakoob Kaleem trả lời vào 05/05/2022
Dear Mr. Nanjundayy, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet yo000ur expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - Xuất sắc

Gaurav

Lưu trú 3 đêm vào Tháng 4, 2022
Syed Yakoob Kaleem trả lời vào 19/04/2022
Dear Gaurav, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 - Được

Srishti

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2022
Syed Yakoob Kaleem trả lời vào 14/04/2022
Dear Srishti, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - Tồi

ravendra

Lưu trú 1 đêm vào Tháng 3, 2022

10/10 - Xuất sắc

Sowrirajan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
City centre, correct location for our desired activities.
Lưu trú 2 đêm vào Tháng 2, 2022
Syed Yakoob Kaleem trả lời vào 07/03/2022
Dear Sowrirajan, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 - Kém

JIJU

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall very poor and very bad service of staffs
Lưu trú 1 đêm vào Tháng 1, 2022
Syed Yakoob Kaleem trả lời vào 03/02/2022
Dear Mr. Jiju, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - Xuất sắc

VAIBHAV

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2021
Syed Yakoob Kaleem trả lời vào 22/11/2021
Dear Mr. Vaibhav, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irfan KHATRY General Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2021
Syed Yakoob Kaleem trả lời vào 08/11/2021
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

6/10 - Được

Kiran

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2021
Syed Yakoob Kaleem trả lời vào 07/09/2021
Dear Mr. Kiran, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is a pleasure to receive your feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 - Được

vicky ethan

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Well it wasn't a great hotel.. it was ok to stay for one night. The reception stuff didnt have any courtesy.. they told if we order food from zomato we have to come down from our room to collect the plates and cutlerys,guess thats the first time im hearing this kind of a rule,as i stayed in many hotels during covid 19. So surely i wont stay in ibis agian.
Lưu trú 1 đêm vào Tháng 6, 2021
Syed Yakoob Kaleem trả lời vào 01/07/2021
Hi Vicky, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. We regret and lament the fact that your overall experience was not up to your expectations, request you kindly accept our sincere apologies. Please be informed that due to the unfortunate pandemic that has all of us on the edge and also as per the Heath and Safety standards, the guests are requested to pickup their food from the reception without any 3rd party contact. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - Tốt

MANISH

Thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2020
Syed Yakoob Kaleem trả lời vào 31/12/2020
Hi Manish, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Xuất sắc

Revanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2020
Syed Yakoob Kaleem trả lời vào 27/10/2020
Hi Revanna, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 - Xuất sắc

Revanna

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2020
Syed Yakoob Kaleem trả lời vào 14/10/2020
Hi Revanna, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 - Xuất sắc

Lan, Sacramento, CA USA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Employees were great help, especially the Reception.
Lưu trú 2 đêm vào Tháng 1, 2020
Syed Yakoob Kaleem trả lời vào 08/07/2020
Hi, Thank you very much for rating us and sharing your valuable feedback. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

8/10 - Tốt

Vineet, Bangalore

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms are too small and that’s my perspective. Could have done better planning during design phase
Lưu trú 3 đêm vào Tháng 6, 2020
Syed Yakoob Kaleem trả lời vào 08/07/2020
Hi, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive feedback from our guests. We totally understand your concern on the Room size but please be rest assured that ibis globally comes across in similar dimensions. It was a great to have you stay with us and look forward to welcoming you back soon.

8/10 - Tốt

Wuttiwat

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location, clean and nice service.
Lưu trú 11 đêm vào Tháng 10, 2019

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 3, 2020
Syed Yakoob Kaleem trả lời vào 08/07/2020
Hi, Thank you for taking time out and rating us on your stay experience at the ibis Bengaluru City Centre. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Looking forward to welcoming you back soon.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2020
Syed Yakoob trả lời vào 02/03/2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 2, 2020
Syed Yakoob Kaleem trả lời vào 19/02/2020
Hi, Thank you very much for rating us and sharing your valuable feedback. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

8/10 - Tốt

N, Pune

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Friendly approach of staff. Location. General maintenance and cleanliness. Only negative point from my point of view was in the name of IBIS - Formula 1 room structure existed.
Lưu trú 1 đêm vào Tháng 2, 2020
Syed Yakoob Kaleem trả lời vào 19/02/2020
Hi Thank you very much for rating us and sharing your valuable feedback. We totally understand your concern on the size but please be rest assured that ibis globally comes across in similar dimensions globally. Thank you for your support and patronage, and hope to have more service opportunities. #LOVEIBISM

4/10 - Kém

Dee, Toronto

Đi cùng gia đình, Khách đi công tác
Không thích: Tiện nghi, dịch vụ
I would not recommend this hotel. Period. The wifi is impossible to connect to from the room. Brought it up and front desk tells me the server is rebooting and could take upto an hour. The staff is very nice and helpful but that does little to make up for the atrocious rooms n amenities.
Lưu trú 1 đêm vào Tháng 2, 2020
Syed Yakoob Kaleem trả lời vào 10/02/2020
Hi, Thank you for taking the time to tell us about your experience at the ibis Bengaluru City Centre. I am sorry that your Wifi and room experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the Wi-Fi, please be informed that the entire vicinity was facing the same issue due to multiple Fibre cuts and we were trying our best to restore services in coordination with our vendor. Also in regards to the room size, ibis comes across in similar specifications globally. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2020
Syed Yakoob Kaleem trả lời vào 11/02/2020
Hi, We very much appreciate your comments regarding your stay at the ibis Bengaluru City Centre. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2020
Syed Yakoob Kaleem trả lời vào 22/01/2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2020
Syed Yakoob Kaleem trả lời vào 20/01/2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very Good hotel with given price and star rating . I stayed third time and will continue to stay in future
Lưu trú 3 đêm vào Tháng 1, 2020
Syed Yakoob Kaleem trả lời vào 20/01/2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great staff. Good location.
Great staff make all the difference in a hotel experience. Staffers Mani, Mohen, and Zeba were especially friendly and kind in helping answer all of our questions about the tourist sites we visited and helping us arrange transportation. Hotel is located near Cubon Park, which is a nice green space to walk - the park is closed to traffic between 6:00-8:00 in the morning and is a nice place to walk and to see the local residents walking, doing yoga, and relaxing. Historic and cultural sites are a short car ride away. Great restaurant on the lower floor is an easy way to try a lot of South Indian foods.
Lưu trú 3 đêm vào Tháng 12, 2019
Syed Yakoob Kaleem trả lời vào 20/01/2020
Hi, Thank you sharing this positive review on your Hotel experience. We are pleased to know that you had a comfortable stay and you were taken care well by the Hotel Staff especially Mani, Mohan and Zeba who are exceptional in what they do. We look forward to deliver many more of such experiences to our guests. Looking forward to see you back to the hotel.