Our room stunk like dirty mop & Pine Sol, and my wife immediately got a migraine. We called the front desk, and the gentleman sent Housekeeping up. Later, a cleaning lady showed up with a bottle of Febreeze to mask the stink, and I explained that her plan would only make things worse.
I asked her to mop with JUST WATER and wipe down all the surfaces, also without cleansers, and she nodded and said she'd be back.
She never returned.
We propped the room door open with luggage to air the room out, and cranked the AC up all the way. After a few hours, we had to leave, because it didn't help. We left the room to sit in the car for an hour, and her migraine calmed down a bit. We discussed sleeping in the car, but decided not to waste the hotel $.
Sadly, I spent several hours squeezing my wife's skull while lying in bed to help her migraine, and she stuffed tissue paper into her nostrils to limit her exposure!
My poor wife suffered horribly, and I think I even asked in my reservation that "no artificial fragrances" are used in the room. Even if I did not, I expected a little more responsiveness after I explained the problem. I think the housekeeper may not have even understood what I was saying!
Had your staff been responsive, the room could have been cleaned up, and my wife's suffering could have been limited. I'm committed to never staying at Hampton Inn, or any other Hilton chain hotel. I have had good experiences, including last weekend at at Doubletree in MD. This week? Fail.
