Search Cottages in Biggin

"Hotel had overbooked and our room was not available (despite being booked nearly 6 months in advance and paid for). The explanation "We have given YOUR room to someone else by mistake". A few amazing members of staff let down by some truly incompetent senior managers. Take care when booking and don't be the last ones to arrive."

"Lovely and clean, comfy beds, dogs were welcome and breakfast was lovely "

"Games room was great, Breakfast is fresh. Pool time was excellent."

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the floor it was so disgusting. "

"Staff were all lovely and really helpful"

"Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order "

"Our room was spacious but it was tired with the carpet and decor needing some updating, but believe this is work in progress throughout the hotel. The sofa bed was uncomfortable for our daughter. Staff were welcoming and helpful. Breakfast was fine, selection was good. The outdoor pool is great, but for over 18’s so families beware. But it’s fantastic, a little chilly for me but great in a wetsuit. "

"Had an evening meal very enjoyable Raphael who served us gave us excellent service "

"Good stay before early morning flight ideas location 5mins walk to East Midlands airport."