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"Food is not as good as it used to be and a much reduced menu. Bathrooms are tired"

"Excellent golf trip"

"We have stayed here 4 times now, the breakfast is lovely the staff really friendly and the beds very comfortable, just what you need for a break away. "

"I loved the balcony in our room. I have difficulty with walking, and a lift would have been a nice touch. However, the difficulties were overcome, and the staff were extremely good at helping and taking heavy luggage to our rooms. Many thanks. The best policy was to talk to the staff, who were delighted to help in many ways, and they were very good. My wife and I thoroughly enjoyed our stay, and we will use this hotel again. We have no complaints, only our thanks for an extremely enjoyable time"

"Breakfast was good ,cleaning person a little slack , front desk people good"

"A very good location close to the cathedral and town centre. "

"Will always stay hear when in Norwich... excelant"

"Stayed in Swan room. Spacious bedroom and en-suite. Large shower head and small shower tray meant water escaped onto en-suite floor. Breakfast excellent but cold milk with hot coffee led to cold coffee. Staff happily supplied hot milk on request. Staff very pleasant and helpful."

"The staff were all polite and helpful, although some seemed a little inexperienced. We ate in the restaurant one night, the food was well presented, but the pork belly was over cooked and the chips were over salted. We also asked for the coffee tray to be cleaned & refreshed. Someone had come in, left a large bag of tea/coffee sachets in the room, but not cleaned the cups & tray - I assume they got distracted & didn't finish the job."