Khách sạn Bramley

"Reception was unfortunately disorganised with many arrivals happening at once. Rooms were not ready and I would think this is a daily occurrence. We ate dinner in the connecting Hotel…. Food and service was cery good. The room was generally fine; bed clean and comfortable. Shuttle was a real bonus …. £7 per person which was not advertised anywhere."

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"it was excellent"

"My only improvement suggestion would be to provide a small squeegee in the bathroom to help move the water to the floor drain, otherwise the floor remains quite wet and can be dangerous when entering the bathroom."

"Just what is needed of a hotel steps from the airport south terminal. Very nice!"

"Great stay at the Inn West End – the staff were attentive and amazing throughout. Lovely atmosphere, comfortable stay and I would highly recommend it to anyone."

"Room not ready, told to go to the lounge bar. Took 30 minutes for any staff to even be there."

"I booked a room for one night. I was allocated room 440. The room was unbearably hot and was uninhabitable as a consequence. Despite my protestations I was unable to move rooms and ended up having to sleep in the car. I ended up asking for a refund which is yet to be forthcoming. I am waiting to hear from the nanager"

"Stayed for one day, restaurant was convenient, room was spacious and air conditioned, shuttle to airport was a bonus. Would stay again!"

"Room 1066 is the absolute worst. Buyer beware"

"Overall stay was okay, venue in itself was clean and well maintained. However there was no restaurant open due to a conference being held, only the bar was open with a limited menu. Food took over an hour to arrive and staff had to be reminded several times. On arrival food was cold and at that point not enjoyable for the overly expensive price."

"A very comfortable stay in the heart of Surrey Very clean with pleasant helpful staff Close to rail to London A small town with good shopping Plenty of free parking Decent restaurant but no facility for self catering. No fridge or microwave"

"The staff were helpful and friendly. The room was clean and comfortable, and well sound-proofed. Breakfast was good quality"

"We stayed one night in a 4th floor room in the Hepburn annexe. The room was tidy but by no means immaculate, having a few marks of wear and tear here and there. It was also uncomfortably warm, not benefiting from any air conditioning although a desk fan was provided. As it was a top floor room it possibly suffered worse from the suns rays on the buildings flat roof. It has been an exceptionally warm summer in the UK at over 30 degrees C for several days. The breakfast was fine, of similar...

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"Reception staff was quite brusque and not at all friendly. Bar staff were excellent. Bar food menu is quite limited and I believe it's the same menu in the dining room (hearsay). To be fair it was just a place to sleep for 5 hours and I didn't see or experience any of the amenities."

"Very professional staff at check in. Extremely efficient process. Bar staff very welcoming. Food was superb. Dog friendly but think the charge per night was a tad excessive. Having said that, we will definitely use the hotel again."

"Not a good choice with this price!"

"Friendly staff - great hotel for a quick stopover"

"Petit mais parfait pour une nuit avant de prendre l’avion"