Search Cottages in Brightwell Baldwin

"Clean room"

"Great location!"

"Staff were very friendly and welcoming. Facilities good, food options good with the services next door as well as the hotel restaurant/breakfast. Parking convenient and cheap. Rooms very basic but clean. Overall perfectly comfortable! Would recommend."

"Great location, plentiful parking, about 8 mins from park and ride, friendly and helpful staff, only criticism were that one side in the bedroom could have done with a wipe down (easy mistake to make and fix, rest of the room was spotless) and the basins were huge which mean cleaning teeth/face without getting everything wet, was difficult. I would go back however as it was a great hotel and the staff were good."

"Sadly the windows do not open so the air ventilation is always on and making a loud noise all the time."

"The first room we were given stunk of cigarette smoke coming from the bathroom. Odd as the room had been cleaned. The reception staff immediately gave us a better room. I also found it a little weird that the hallways were so dim (?). The wall sconces were on but didn’t throw much light. "

"Clean; Comfortable"

"The staff at check in were extremely helpful and frie dly. The room was clean and very dark, although there was plenty of lighting, it was subdued. It was impractical having to walk all the way round the bed to wash your hands after using the toilet. Having a small sink in with the toilet would have been more convenient and sanitary."

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"