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Hotel Grand Chancellor Palm Cove

4.0 star property
Family-friendly Cairns hotel in Palm Cove with 2 outdoor swimming pools

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Palm Cove

2 outdoor pools
2 outdoor pools
Outdoor dining
Superior King | View from room
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Laundry
  • Pool
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Twin

Superior Twin | In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
HDTV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King

Plasma TV, pay films

Superior King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Eco-friendly toiletries
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio Suite

In-room safe, desk, blackout curtains, iron/ironing board

Superior Studio Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Apartment

Plasma TV, pay films

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Eco-friendly toiletries
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Apartment

In-room dining

2 Bedroom Apartment

Highlights

Patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 78 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
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About the area

Map
Coral Coast Drive, Palm Cove, QLD, 4879

Getting around

  • Redlynch Station - 22 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 26 min drive

About this property

Hotel Grand Chancellor Palm Cove

Upscale family-friendly hotel located in Palm Cove
Consider a stay at Hotel Grand Chancellor Palm Cove and take advantage of golfing on-site, a poolside bar and a terrace. Treat yourself to spa services, such as a facial, a massage or a body treatment. Stay connected with in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
  • A porter/bellboy, multilingual staff and a vegetable garden
  • Concierge services, a front desk safe and luggage storage
Room features
All 140 rooms have comforts such as air conditioning, as well as perks such as safes and WiFi.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Patios, fridges and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: AUD 18.95 for adults and AUD 11.95 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Golf
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (5,102 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Spa

  • Body wraps
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 102-cm HDTV
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per accommodation

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 18.95 for adults and from AUD 11.95 for children
  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 24.00 (one way), (from 3 to 12 years old)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Chancellor Palm Cove
Hotel Grand Chancellor Palm Cove
Palm Cove Grand Chancellor
Chancellor Palm Cove Palm Cove
Hotel Grand Chancellor Palm Cove Hotel
Hotel Grand Chancellor Palm Cove Palm Cove
Hotel Grand Chancellor Palm Cove Hotel Palm Cove

Frequently asked questions

Does Hotel Grand Chancellor Palm Cove have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Grand Chancellor Palm Cove pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Grand Chancellor Palm Cove?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Grand Chancellor Palm Cove?

Checkout is at 11 AM. Late checkout is available for AUD 30 (subject to availability).

Does Hotel Grand Chancellor Palm Cove provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AUD 24.00 per person applies.

Where is Hotel Grand Chancellor Palm Cove located?

This family-friendly Cairns hotel is located by the ocean, within 2 mi (3 km) of Palm Cove Beach, Vie Spa Palm Cove and Macalister Range National Park. Clifton Village Shopping Centre and Wet Tropics of Queensland are also within 3 miles (5 km).

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Hotel Grand Chancellor Palm Cove Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 293 out of 745 reviews
Rating 8 - Good. 272 out of 745 reviews
Rating 6 - Okay. 119 out of 745 reviews
Rating 4 - Poor. 41 out of 745 reviews
Rating 2 - Terrible. 20 out of 745 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2022

6/10 Okay

Rebecca

Stayed 3 nights in Feb 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there was no room service.
Stayed 5 nights in Feb 2022

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was lovely.
Stayed 1 night in Jan 2022

6/10 Okay

Ben

Unfortunately due to COViD amenities that includes bar and restaurant were closed. The resort needs a revamp and upgrade the the buildings. The cleaning of the rooms needs to improve as there was dirt/dust and rubbish under the beds.
Stayed 1 night in Jan 2022

8/10 Good

Pamela, Murrumba Downs

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant was not open and we had to go out for lunch.A bit of a nuisance. The Grand Chancellor is a beautiful hotel and our stay has been great.
Stayed 1 night in Jan 2022

10/10 Excellent

HUY

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool
Stayed 2 nights in Jan 2022

6/10 Okay

Rachel

Disliked: Staff & service
Service at reception...well there was none. No one at counter. Waited 15 mins, no one came, and was during business hours.
Stayed 1 night in Jan 2022

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to town. Great pool.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Ok

Great service, great location but a few things detracted from a great stay. Air con was noisy Curtains were stained and dirty Fly screen door was broken Toilet seat was loose Overall ok, but was expecting more
Stayed 4 nights in Jan 2022

4/10 Poor

Nadya

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The standard room was smelly, bathroom was aged and didn’t look clean, there was no internet connection in the standard rooms as was promised on the website. I had to ask for a different room to have internet access. I got upgraded but was initially ask to pay $15/daily extra for internet, but this got waved after I explained that Internet was advertised for every room. No toilet brushes in bathroom. No sink to clean coffee dishes. Bathroom sink was completely blocked and needed plumbing. Smoking are right in front of the entrance area doesn’t make a good impression. Location of Hotel was good. Staff was friendly and helpful. Good that room cleaning can be done by order, but the app to this wasn’t working. However, toilet would need cleaning every day since there is no toilet brush provided. Positive that there were 2 pool areas.
Stayed 6 nights in Dec 2021

8/10 Good

Alison

Liked: Cleanliness
Excellent trip
Stayed 1 night in Dec 2021

6/10 Okay

graham

Liked: Staff & service
Disliked: Cleanliness
It looked a bit tired and rundown nothing was open
Stayed 2 nights in Dec 2021

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2021

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
nice place rooms are refurbished
Stayed 1 night in Nov 2021

4/10 Poor

Paul

Stayed 1 night in Nov 2021

8/10 Good

Frances

Stayed 1 night in Nov 2021

10/10 Excellent

Gertruida

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very central at a very reasonable price
Stayed 2 nights in Oct 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot easy to get to beach Restaurants and Bars
Stayed 2 nights in Oct 2021

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
It’s quite a good location a few minutes walk to the beach & restaurants with plenty of free parking. The rooms are ok for the price paid just be careful entering the bathroom there is lip there which is a tripping hazard & forget having a bath it’s very small , the bed is extremely comfortable , the pools are lovely you can actually swim in them unlike quite a few hotels up this way that are freezing . The whole property is in need of an upgrade looking a bit tired , but as a base here to travel to other things it’s fine
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Just a teeny bit not "Grand"

We booked in last minute on a holiday weekend, right off the bat the receptionist said sweetly, "We have a superior side and a standard side, and you're in the standard side". There must be a way of avoiding telling me I got the cheap room, ha. It was clean, quiet and pretty blaa. There were two semi doubles, one nice and firm and one that sank to the floor. Overall it was damp. On a positive note, the breakfast buffet was a REAL buffet and we couldn't complain, the "superior side" had a nice pool, fluffy towels etc. (as opposed to the threadbare thin ones we were given) I doubt if this will be our first choice again, but again, it was relatively clean and adequate.
Stayed 1 night in Sep 2021

6/10 Okay

Chase

Very basic but clean. They take $100 deposit and still waiting for return on card.
Stayed 2 nights in Sep 2021

8/10 Good

Neil

Stayed 1 night in Sep 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in handy location

Nice hotel in a handy location with good sized rooms and all the facilities you would expect from a Grand Chancellor property.
Stayed 1 night in Aug 2021