Hồ bơi ngoài trời, mở cửa từ 7:00 đến 20:00, dù/ô trên bãi biển/hồ bơi

Nhận xét về ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

5 out of 5

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 103/161 nhận xét" "
Đánh giá 8 - Tốt. 26/161 nhận xét" "
Đánh giá 6 - Được. 14/161 nhận xét" "
Đánh giá 4 - Kém. 6/161 nhận xét" "
Đánh giá 2 - Tồi. 12/161 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Joachim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolle Unterkunft!!! Alles absolut zu unserer Zufriedenheit. Sie ist wunderschön, angenehm und sehr entspannend. Und alle sind super nett. Das einzige ist, der Service ist sehr sehr langsam. Also Geduld mitbringen! Ansonsten auf jeden Fall weiter zu empfehlen!
Lưu trú 13 đêm vào Tháng 4, 2024
MK trả lời vào 13/05/2024
Dear Mr. Joachim,Namaste!Thank you so much for taking the time to share your feedback. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 - Được

Kirshma

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Nikhil

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property. Great service!
Lưu trú 6 đêm vào Tháng 4, 2024
MK trả lời vào 24/04/2024
Dear Mr. Nikhil,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Jagjeeth, Wirral

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This ITC grand Goa is a super resort with a serene atmosphere and excellent facilities. The rooms are high quality and sufficiently luxurious. The resort caters to all your needs and has a very good spa and reasonable gym. Surprised to also find a steam room and sauna. The outside pool was large and very well maintained. The beech was pristine and had an annexed restaurant right there. The surrounding gardens were beautifully maintained. The main buffet was very good and there were other al la carte options for variety. In all a worthy five star rating and I can’t wait to come back.
Lưu trú 2 đêm vào Tháng 4, 2024
MK trả lời vào 15/04/2024
Dear Mr. Jagjeeth,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Joshua, Houston

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
MK trả lời vào 07/02/2024
Dear Mr. Joshua,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Manveen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Top Notch Experience
We thoroughly enjoyed our stay at the hotel. It was perhaps one of the best experiences we have had. The hospitality and food were simply outstanding. The staff were extremely polite and understanding. We would definitely like to come back soon.
Lưu trú 4 đêm vào Tháng 1, 2024
MK trả lời vào 29/01/2024
Dear Mr. Manveen,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 - Được

Darshil

Lưu trú 3 đêm vào Tháng 1, 2024
MK trả lời vào 29/01/2024
Dear Mr. Darshil,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

2/10 - Tồi

Nikhil

MK trả lời vào 07/02/2024
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us. I am concerned to see that you have rated your recent visit to the hotel with a low score.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

10/10 - Xuất sắc

Jean

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Wonderful stay here!
Lưu trú 3 đêm vào Tháng 1, 2024
MK trả lời vào 22/01/2024
Dear Ms. Jean,Namaste!Thank you so much for taking the time to share your experience. We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

4/10 - Kém

Paul

Lưu trú 5 đêm vào Tháng 12, 2023
MK trả lời vào 22/01/2024
Dear Mr. Paul,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

NK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
MK trả lời vào 22/01/2024
Dear Guest,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 - Tốt

MITAN

Lưu trú 11 đêm vào Tháng 12, 2023
MK trả lời vào 22/01/2024
Dear Mr. Mitan,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Nikesh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
All in one resort
Great property, friendly staff super convenient with kids, kids programs help parents get some adult time. Good food and a wide variety of cuisines to try from
Lưu trú 3 đêm vào Tháng 12, 2023
MK trả lời vào 26/12/2023
Dear Mr. Nikesh,Namaste!It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated.Thank you for staying with us and look forward to your revisit.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 - Được

Seokjae

Lưu trú 2 đêm vào Tháng 12, 2023
MK trả lời vào 20/12/2023
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us on this online platform. I am concerned to see that you have rated your recent visit to the hotel with a low score and this is very concerning.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

6/10 - Được

Ruth

Đi theo nhóm
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
MK trả lời vào 15/12/2023
Dear Ms. Ruth,Namaste!Thank you for sharing your rating on this platform.Our ultimate endeavor is to make our guests comfortable with the best in quality and services and it is rather unfortunate that we haven't succeeded in meeting your expectations this time around. My sincere apologies for the inconvenience you have faced.I hope you give us another opportunity to welcome you for a more memorable experience at ITC Grand Goa Resort & Spa.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Shayon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great experience
Lưu trú 3 đêm vào Tháng 11, 2023
MK trả lời vào 08/12/2023
Dear Ms. Shayon,Namaste!We are truly happy to see your review experience about your recent visit to the resort.The team looks forward to welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

RAHUL

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was an excllent property with huge lawns,super restaurants,clean beach acess and courteous staff. Definately worth every penny you spend.
Lưu trú 3 đêm vào Tháng 11, 2023
MK trả lời vào 05/12/2023
Dear Mr. Rahul,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Tenaz

Lưu trú 3 đêm vào Tháng 11, 2023
MK trả lời vào 23/11/2023
Dear Ms. Tenaz,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 - Tốt

Sukhdev

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ITC Grand
Very quiet hotel. No evening entertainment.
Lưu trú 3 đêm vào Tháng 10, 2023
MK trả lời vào 16/11/2023
Dear Mr. Sukhdev,Namaste!Thank you so much for taking the time to share your feedback. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 - Tốt

Sun Mi

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
MK trả lời vào 21/11/2023
Dear Guest,Namaste!Thank you so much for taking the time to share your positive rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 - Tốt

Avinash

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious property. Very helpful staff. Limited activities for young adults. Beach is nice and very safe, although limited water sports activities. No pool side bar.
Lưu trú 3 đêm vào Tháng 10, 2023
MK trả lời vào 30/10/2023
Dear Mr. Avinash,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Kiran

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
MK trả lời vào 30/10/2023
Dear Mr. Kiran,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Nitya

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We felt the property was an all in one package to relax and enjoy. - Private beach (24/7 access with security) - Beach dining - Several Pools and lagoons in the property - Dining all cuisines - Spa - vast natural garden for strolls
Lưu trú 4 đêm vào Tháng 10, 2023
MK trả lời vào 26/10/2023
Dear Ms. Nitya,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 - Xuất sắc

Kamleshwar

Lưu trú 4 đêm vào Tháng 8, 2023
Amit Kumar trả lời vào 28/08/2023
Dear Mr. Kamleshwar,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

arshaan

Lưu trú 3 đêm vào Tháng 8, 2023
Amit Kumar trả lời vào 24/08/2023
Dear Mr. Arshaan,Namaste!Thank you so much for taking the time to share your 5 star rating.We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

Siraj

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
I visited with family from USA and we like it it’s 5 out of 5 everything was so nice I recommend to all
Lưu trú 4 đêm vào Tháng 7, 2023
Amit Kumar trả lời vào 04/09/2023
Dear Mr. Siraj,Greetings from ITC Grand Goa Resort & Spa!Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

Preethi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome property, and very friendly staff. enjoyed our stay here a lot.
Lưu trú 5 đêm vào Tháng 6, 2023
Amit Kumar trả lời vào 07/07/2023
Dear Ms. Preethi, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

8/10 - Tốt

Ashwath

Lưu trú 1 đêm vào Tháng 5, 2023
Amit Kumar trả lời vào 07/07/2023
Dear Mr. Ashwath, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 - Xuất sắc

Brian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful grounds, comfortable rooms, good choice of food and the staff are without fail extremely helpful.
Lưu trú 7 đêm vào Tháng 4, 2023
Amit Kumar trả lời vào 11/05/2023
Dear Mr. Brian, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager.

10/10 - Xuất sắc

Akshay

Lưu trú 4 đêm vào Tháng 4, 2023
Amit Kumar trả lời vào 11/05/2023
Dear Mr. Akshay, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 - Xuất sắc

Masahiko

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is good. Near from Airport.
Lưu trú 2 đêm vào Tháng 4, 2023
Amit Kumar trả lời vào 05/05/2023
Dear Ms. Masahiko, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Thanks
We would like to take this opportunity to express our sincere gratitude and appreciation to all your team at the ITC for making our stay extremely welcoming. They have always been polite, courteous, and overwhelmingly helpful, from the gardening staff, the security team , house keeping , the guest relations teams, spa and especially all the catering and restaurant personnels . We once again thanks you all for making our stay at the ITC, a memorable one.
Lưu trú 7 đêm vào Tháng 4, 2023
Amit Kumar trả lời vào 05/05/2023
Dear Guest, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

10/10 - Xuất sắc

Aniketh

Lưu trú 2 đêm vào Tháng 4, 2023
Amit Kumar trả lời vào 05/05/2023
Dear Mr. Aniketh, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 - Xuất sắc

Jeffrey

Lưu trú 4 đêm vào Tháng 3, 2023
Amit Kumar trả lời vào 31/03/2023
Dear Mr. Jeffrey,Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

Schanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles war sehr gut .
Lưu trú 6 đêm vào Tháng 3, 2023
Amit Kumar trả lời vào 31/03/2023
Dear Mr. Schanna,Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

Kishor

Lưu trú 3 đêm vào Tháng 1, 2023
Amit Kumar trả lời vào 31/01/2023
Dear Mr. Kishor, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 - Xuất sắc

Jennie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful, easy to relax in, very helpful and pleasant staff
Lưu trú 3 đêm vào Tháng 12, 2022
AK trả lời vào 30/01/2023
Dear Jennie, Namaste! Thank you for your kind words of appreciation from your last visit experience at our hotel. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property & wedding celebrations
ITC Grand is a great property with very good service, food and access to a beautiful, clean and safe beach. That said, it looks like like host wedding every single day during the wedding season, so be prepare for it (happy and sometimes noise guests, music when you want to relax or sleep,..). The staff make everything possible to reduce the inconvenience, but sometimes it is inevitable
Lưu trú 2 đêm vào Tháng 11, 2022
Amit Kumar trả lời vào 30/01/2023
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience. I have personally shared your feedback regarding noise from the ongoing event with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager

8/10 - Tốt

Giridhar

Amit Kumar trả lời vào 03/03/2023
Dear Mr. Giridhar,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit Kumar General Manager

10/10 - Xuất sắc

Sriram, Chesterfield

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was A1. Especially loved the private beach and the restaurants . We triedthe Goan menu for dinner and loved the food (Goan rice with prawn curry and shrimp curry). Buffet breakfast spread was superb.
Lưu trú 1 đêm vào Tháng 10, 2022
Amit Kumar trả lời vào 30/01/2023
Dear Mr. Sriram,Namaste!Thank you for your kind words of appreciation from your last visit experience at our resort.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 - Xuất sắc

Rohit

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2022
Amit Kumar trả lời vào 01/10/2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

8/10 - Tốt

Shobna

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great property
The property is fabulous but the house keeping mas really sad. The room did not have bathrobs and me had to ask for them. Every day cleaning of the room was not done till very late in the afternoon and there would always be some thing missing . We had to call them for evening service every evening. After-we Complained action was taken and on the last evening the room was done as it should have been since the beginning.
Lưu trú 3 đêm vào Tháng 9, 2022
Amit Kumar trả lời vào 20/09/2022
Dear Valued Guest,Namaste!Thank you so much for taking the time to share your experience I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soonResponsibly yours, Amit KumarGeneral Manager

10/10 - Xuất sắc

LAURA

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
BEST SERVICES
Lưu trú 2 đêm vào Tháng 9, 2022
Amit Kumar trả lời vào 20/09/2022
Dear Valued Guest,Namaste!Thank you for your kind words of appreciation from your last visit experience at our hotel.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours, Amit KumarGeneral Manager

10/10 - Xuất sắc

padam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2022
Amit Kumar trả lời vào 06/09/2022
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience We look forward to your revisit with the assurance of the same warmth and care. Responsibly yours, Amit Kumar General Manager

2/10 - Tồi

Nishant

Lưu trú 4 đêm vào Tháng 8, 2022
Amit Kumar trả lời vào 06/09/2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

2/10 - Tồi

Rakesh

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The check in staff is either stretched or disengaged. There is a sense of drift with things taking an eternity to happen. Inconsistent service standards from as simple as a hot or miss welcome drink to the time taken for check-in. For a luxury property leaves a lot to be desired. Would not recommend it.
Lưu trú 1 đêm vào Tháng 8, 2022
Amit Kumar trả lời vào 06/09/2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

10/10 - Xuất sắc

Adam

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2022
Amit Kumar trả lời vào 13/09/2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 - Xuất sắc

Tushar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing property set right next to Arossim beach, where you can relax as well as try water sports, with not much crowd around. Buffet spread is huge, and you can try from local Goan, to Indian & Asian food in all meals. The resort also has multiple pools, game room, and lush green lawns leading to the beach. There are buggy services to take you to the beach as well, although they may not be available 24 x 7. The check-in experience was a bit underwhelming. We arrived early, and had to ask for some water/drinks after an hour while the room was being prepared. Was given the room another half hour later when I myself enquired about the status again. Also, no walkthrough of the property & amenities. That being said, the stay was awesome and more than compensated for the check-in!
Lưu trú 4 đêm vào Tháng 4, 2022
Amit Kumar trả lời vào 13/09/2022
Dear Valued Guest,Namaste!Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours,Amit KumarGeneral Manager

6/10 - Được

Rajeev

Lưu trú 2 đêm vào Tháng 3, 2022
Amit Kumar trả lời vào 13/09/2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 - Xuất sắc

Bimal kumar

Lưu trú 1 đêm vào Tháng 3, 2022
Amit Kumar trả lời vào 13/09/2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager