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"Arrived from an overnight flight from New York wanting a shower and lay down. Room 1: Very hot/aircon didn’t work, broken bed, flickering ceiling lights Went to reception who sent an engineer to look at the aircon, he tried it and it didn’t work and then left without saying anything. Went to reception again to ask for another room to be told there wasn’t another room available. They lied. The booking website said 5 rooms available. I had to say if another room isn’t given I want a refund and we’ll go to another hotel. Room 2: Again, very hot/aircon didn’t work Went back to reception and spoke to someone else who was questioning that it must be me, guests had just stayed in that room and there were no issues. Room 3: Flickering ceiling lights Finally given a cool room but the ceiling lights flickered. Don’t be fooled by the edited shiny photos, it is very rough around the edges with only some parts refurbished. The staff couldn’t care less. Shower water temperatures varies from hot to cold when showing. A number of lifts were also out of order."

"Great hotel Lots of history ! Very clean. Lovely breakfast . "

"Will come back for sure !!"

"Highlight was definitely the wonderful staff, they were so friendly. Special mention to Laura and Lola in the restaurant, always smiling and happy to help. The food was great and a big selection catering for traditional uk and local/international options. The pool area was great too, lots of room but no changing room strangely? Positives far outweigh the few minor negatives. Yes it is noisy; you can hear every chair scraping on a distant balcony and the doors slam-is this down to the hotel or guests though? Positive list- comfy bed, great shower, wifi worked well, bar prices reasonable, close to everything (despite the hill!) Would definitely go back."

"Great value great location, amazing staff 100% recommend"

"Close to beach and shops, just up a side street, very quiet area. Side view of sea, no sun on balcony on even numbered rooms. Very basic apartment nice size but decor not like pictures that are shown. Good air conditioning and ceiling fan - used daily. TV small and had to attach cable to plug in - could only find 1 English Channel so wasn’t used much. A bit overpriced for what it is. No reply for a question I send through hotels.com. Reception staff very welcoming. Cleaning done every 3 days - very good. "

"Staff and breakfast was lovely!"

"Another good stay at the Tropicana. All the staff are very friendly and welcoming. "

"Expedia lie on the room description. This hotel does NOT have air-conditioning and when you email them they tell you they do. This is an outright lie. Do not book. "