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Reviews of Quality Inn & Suites Caseyville - St. Louis

2.5 out of 5
Quality Inn & Suites Caseyville - St. Louis
2180 Patricia Dr, Caseyville, IL

Reviews

6.0
Rating 10 - Excellent. 71 out of 422 reviews" "
Rating 8 - Good. 97 out of 422 reviews" "
Rating 6 - Okay. 89 out of 422 reviews" "
Rating 4 - Poor. 73 out of 422 reviews" "
Rating 2 - Terrible. 92 out of 422 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Dana, Morris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair all over the bathroom floor. Had the room for two days and cleaning people came in and left clean towels and picked up the shower mat and placed it with the clean towels to dry. Next to nothing for breakfast and the coffee machine didn't work. Pool is open from 9am to 9pm when nobody is at the hotel. Is guess you can swim if you don't want to go out and do anything for the day.
Stayed 2 nights in May 2024

6/10 Okay

Michael, mannford

Travelled with family and small children
Liked: Cleanliness, staff & service
Breakfast was very limited, just make your own waffles and two kinds of cereal, toast, juice, yogurt, apples
Stayed 1 night in May 2024

6/10 Okay

Jessica

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very quite, rooms are of good size.. Staff are very friendly, the breakfast is mainly carbs,one fruit, yogurt … it was okay. The negative thing I noticed in our room is that it needs more cleaning… carpets sure needs to be shampooed & furniture needs wiping … But overall it was okay
Stayed 1 night in May 2024

2/10 Terrible

Kayla

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off at 7am. Everything was dirty. Bathtub didnt work
Stayed 1 night in May 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good, no complains
Stayed 1 night in Apr 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty quiet. One night kids were running around but didn’t last too long.
Stayed 3 nights in Feb 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 Poor

Arren

Travelled with family and small children
Disliked: Staff & service
The staff was not helpful at all. In the morning the breakfast was COMPLETELY out of food and cups, so I stood at the counter as the person on staff was talking on his personal cell phone in the back. I was there for the eclipse, so Monday morning I told the kids we couldn't swim, as it was open and unlocked. That evening my kids wanted to go for a swim and the lights were shut off and the doors locked. I called down the the staff and was told, "The pool is only open on Fridays and Saturdays". Talk about crushed. The ONLY reason I booked this one was because of the pool. Other issues. I was in a suite, the couch had a different cable service than the main bedroom. Only one channel (ABC) worked in the room. The phone didn't function in the room either, so if I called the front desk it had to be from my cell phone. The only saving grace was the bed was decently comfortable, which I guess is all you can expect. Except the rates were MUCH higher for the eclipse than they are any other Monday.
Stayed 2 nights in Apr 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Due to the eclipse, there was technical issues going on with the Television channels, the team was already working on it. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

6/10 Okay

Michelle

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

2/10 Terrible

Christina, Kansas City

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches inside our room couldn’t sleep kids running around all night on top of us
Stayed 2 nights in Mar 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do the pest control every month, and inspect our rooms before assign to the guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dimple PatelGeneral Manager

10/10 Excellent

Norvella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed the stay
Stayed 2 nights in Mar 2024
Response from DP on 31 Mar 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Tiffany

Stayed 1 night in Mar 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

8/10 Good

Willear

Stayed 1 night in Mar 2024
Response from Dp on 30 Apr 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Caseyville - St. Louis. As a Choice Privileges member you are truly valued. Your feedback about s important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely, Dimple PatelGeneral Manager

4/10 Poor

Gregory J

Disliked: Staff & service, property conditions & facilities
The bed was comfortable. Both the sink and tub sink drained extremely slowly. The bathtub facets were loose and moved at least 2 inches. The breakfast had almost nothing. When we asked about getting some yoghurt, she only brought out 4 which were gone in 20 seconds.
Stayed 1 night in Mar 2024
Response from DP on 31 Mar 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Dorothy A., Darling

Disliked: Cleanliness, staff & service, property conditions & facilities
Holy experience was horrible. Everything in our room was dirty. Nasty couldn’t take a bath because the bedroom was dirty. Half of the light fixtures. Didn’t work in the room like the froze today. Heat was not working the more we turned it up the cold you got. Took money off my debit card for unnecessary stuff didn’t on the agreement as priced on Expedia recommend.
Stayed 1 night in Mar 2024
Response from DP on 31 Mar 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

A S M Touhidul

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DP on 12 Mar 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Ata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truthful
Comfortable
Stayed 2 nights in Feb 2024
Response from DP on 23 Feb 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Tikina, Douglasville

Stayed 2 nights in Feb 2024
Response from DP on 31 Mar 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Sandy

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Our room was dusty. The guy checking in was rude as I walked in I had to tell him that I was checking in. The door didn’t lock with the dead bolt.
Stayed 1 night in Feb 2024
Response from Dp on 23 Feb 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Dp on 23 Feb 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Chance

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional facility in st.louis
My name is Chance Roberts we recently got a room from January 19 to the 21st and when I went to complain about the roaches the reception guy was asleep in the couch in the lobby and when I woke him up he had an attitude and when I showed him pictures he said “what do you want me to do about it” then proceeded to say if I brought a plate of breakfast to my room I’d be charged the 100 fee. They also walked in our room when I had the do not disturb sign on the door. The men downstairs at the desk didn’t do anything to help with roaches and talked to me like I was a nobody
Stayed 2 nights in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Jadin

Travelled with family and small children
It was half clean… the bed and floor were clean , but had hair throughout the bathroom, the tub had quite a bit of build up, and it appeared as if the bottom of the toilet hadn’t been cleaned in a while. Also… as soon as we turned the lights out to go to sleep, roaches started crawling out..
Stayed 1 night in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Catrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge didnt work. Lightswitch shocked you . Light switch covers missing.
Stayed 1 night in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 1st family vacation stay
The room was smaller then what was in the pictures, the rating on hotels.com is way off compared to google. Pets are not allowed though it says they allow on their website and hotels.com. The quality of the beds were terrible, some had large brown stains, the pullout bed from couch had no sheets and one of the beds we had was broken so it sunken in on one side. We found a large roach in our room and they did nothing for it. Also had to fight teeth and nails to use the pool and was told by the hotel staff to do the f*ck we want after telling them we are giving them a bad review for how they treated us. Staff was not friendly. We have their behaviour on video! The elevator was heavily outdated and some of the buttons were not operational. The carpet in hallways were dirty and tears and holes throughout in some areas. Also found the wrapped condom in the night stand drawer. Tv was outdated, seemed more like a computer monitor. The toilet in our suit was lower than an apartment size, and the sink was outside of the bathroom along with the light for the bathroom. We will NEVER RECCOMEND OR STAY in this brand of hotel again.
Stayed 3 nights in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DP on 23 Feb 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Randall

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a bed bug on the shower curtain plus you look at the ceiling in the bathroom the paint wad peeling off and the floor was dirty in the bathroom.
Stayed 1 night in Jan 2024
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible housekeeping; uncomfortable
Stay away from here at all costs if possible. There are better hotels that are not that much more.The bed had a very deep impression in it and had disgusting stains all over the mattress.There was trash left behind the nightstand that had probably been there for a very long time.The coffee pot had a used coffee pod that had mold growing all over it.The toilet did not flush properly and had brown marks on the sides.The complimentary toiletries were half empty.The housekeeping here is terrible.It is like all they do is come through and replace the towels.I am not even sure if they replace the bedsheets.The internet is terrible too.This place costs way too much for the poor service(really, lackof) that they provide.There was a guest telling the manager that there were a lot of roaches in the hotel.Instead of paying for a proper treatment, they resort to using glue traps behind the TV.I will never stay here again and will advise everyone else to not stay here today.
Stayed 5 nights in Dec 2023
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Sarah

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

DeAsia

Liked: Staff & service, amenities
Response from Dp on 23 Feb 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

LaTasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place has Roches pretty but dirty very dirty an
Stayed 2 nights in Dec 2023
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Money

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of people say it’s a bad hotel but honestly the breakfast was good the bed felt amazing. Obviously not your 5 star hotel but definitely worth the budget we had
Stayed 1 night in Dec 2023
Response from DP on 29 Jan 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Samantha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Nov 2023
Response from DP on 5 Dec 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Eric

Stayed 1 night in Nov 2023
Response from DP on 29 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Jesse

Liked: Staff & service, amenities
Personnel was friendly and informative. It was ordinary and without frills, nice.
Stayed 2 nights in Nov 2023
Response from Dp on 2 Dec 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I, didn't like the fact they told me my reservation, was cancelled when they wasn't. I, didn't like the fact they put me and my kids, out and only agreed to give me some money back. I'LL, NEVER FO BACK THERE AGAIN AND I, FEEL LIKE SOME OF THE WORKERS WAS RECIST
Stayed 3 nights in Nov 2023
Response from Dp on 2 Dec 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Brian

Travelled with partner
Disliked: Amenities
Bathroom needs updated, breakfast was not like advertised on the website. Refrigerator didn’t work, small tv with poor selection & was lines flashing across the screen when trying to watch it. Understand that it is cheap stay but definitely needs to be updated and be truthful about what they offer. Was clean & quite .
Stayed 1 night in Nov 2023
Response from DP on 22 Nov 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

RaSheda

Business traveller
Stayed 1 night in Nov 2023
Response from DP on 22 Nov 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Michael Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waffles are too die for
Very comfy slept all thru the night. Which is rare for me. Woke up to the best waffles ever
Stayed 1 night in Nov 2023
Response from DP on 15 Nov 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
No one was at the desk. I had to wait 15 mins to see some. They charged my card twice because there machine didnt work correctly. The bathroom was roach infested. the rest of the room had many roach traps. One light didn't work. Cigarette burns on bed sheets. No lights in the pool area i swam in the dark. Next morning i woke up with bug bites throughout my body. No breakfast or coffee was made during the time they listed. These were the amenities that were listed when I choose this hotel. Name of the hotel is called quality hotel. Guess it stands for no quality or poor quality. Never again though
Stayed 1 night in Oct 2023
Response from DP on 15 Nov 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

10/10 Excellent

Emilio

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from DP on 22 Oct 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Darius

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this isn't a horrible deal. There is a feeling that the bare minimum is being met across the board. My TV did not work, the breakfast was deficient in quality and I had a pair of airpods stolen out of my room by what I assume was staff. A 5-star hotel can have a staff member causing trouble, so I don't blame the hotel. The real issue is the lackluster response.
Stayed 2 nights in Oct 2023
Response from DP on 22 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Cleanliness
Fine for the price.
This was my first room upon checkin. I was able to change rooms however and the new one was fine.
Stayed 1 night in Oct 2023
Response from dp on 22 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

8/10 Good

Dallas

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Dp on 15 Nov 2023
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. Your feedback is very important to us, and it sounds like music to our ears. We can assure you that we will use this information to do anything and everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Drason

Disliked: Property conditions & facilities
Worse Than a Third World Hotel
When we checked in there was a sign stating that the elevator was out. When asked if we could have a first floor room we were told no. The stairs we had to take smelled like a Mexican restaurant and were filthy. They also required an additional $100 deposit. I don’t know what they did with it because it wasn’t spent fixing the broken things in the room. When we went inside our room the only two things that worked were the toilet that flushed and the bed was horizontal. There were lights that didn’t work or were burnt out, the fridge was not cold, the tub had stains all over it, the chairs were broken, and the water tasted nasty and had a smell. The blankets on the bed had stains as did the floor. It was red. I am not sure if it was make up or blood. We were so tired that we went to bed almost immediately. I did call about an extra blanket. I was told that he was checking in someone and that he would check. After about a half hour I called and got no answer, so I made do with what we had. That was fine as the air conditioner/heater didn’t work either. Even the fan would not stay on. Bottom line, I have stayed in third world hotels that I would rate above this hotel.
Stayed 1 night in Oct 2023
Response from DP on 22 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

6/10 Okay

Carla, Joplin

Stayed 1 night in Sep 2023
Response from DP on 31 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The man that checked us in was very nice and polite but the condition of the room was not the greatest. It’s very outdated needs work the room smelled like old dirty carpet. The refrigerator was not working so we couldn’t use it. We saw a bug what it looked like to be a cockroach crawling on a door. The elevator was out of order so you have to use the stairs. You can tell the house keepers try their best in keeping it clean but they can only do so much.
Stayed 2 nights in Sep 2023
Response from DP on 3 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the front desk they gave me two different rooms that had not been cleaned. The 3rd room they gave me didn’t have towels or bathing soap. TERRIBLE EXPERIENCE!
Stayed 1 night in Sep 2023
Response from DP on 22 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.

2/10 Terrible

Robin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken and stair wells were dirty. The pull out bed was disgusting and we all crammed into 2 beds. It is definitely a cheap hotel
Stayed 1 night in Sep 2023
Response from Dp on 3 Oct 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suite – Caseyville, IL 62232. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Dimple Patel.General Manager.2180 Patricia CT,Caseyville, IL 62232.