4/10
Nice place, booked a room that had occupancy for 3 ppl (1adult, 2 children). It showed free breakfast included for the room.
Checked in, the front desk stated free breakfast for everyone. But on last day of check out they charged us and tried to say we had booked for 2 ppl and breakfast is only for 2 ppl. We showed the expedia booking that stated 3 ppl. None the less they state you can have 3 occupancy but only free breakfast for 2 ppl. To make matters worse, the front desk manager is not at work. Even at 10am when we check out, the manager is still not available. The staff cannot make decision and wants us to keep waiting or charge us the breakfast.
Quite absurd customer service.
Canson
Lưu trú 2 đêm vào Tháng 6, 2025