8/10 - Tốt
Deryk, New Taipei City
Khách đi công tác
17/09/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good and bad! Great staff and a special shout out to Andrew in the Dining Room and Roshan, the Senior Front of House Manager.
Good - Nice pools, super staff, overall a nice hotel. Good bar and restaurants. Free Airport transfer and close to the airport.
Bad - Terrible Club Lounge. Wasn't open for two days when I arrived. Limited food and drink options. Only 3 hot dishes and only coffeee and no tea. I had to order tea and it was almosy cold when I got it. I also ordered poached eggs for breakfast and got fried eggs. Nowhere near the standard of a 5 star hotel. This needs to be much improved. The use of "Suite" is misleading. To me a "Suite" is a living room, bathroom and bedroom, which this is not. No living room and my original room was very small, which was upgraded to a larger room thanks to Roshon, but still not a "Suite".
Summary: I would stay again, just for the convenience of the airport. Hopefully, the management will improve the Club Lounge to bring it up to a 5 Star level.. As it stands, it is not worth the extra money, but has unrealised potential. Oh, and stop calling rooms "Suites".
Deryk
Lưu trú 3 đêm vào Tháng 9, 2025
