Booking through Expedia in April I never received a confirmation email so when I called to change the reserved room, I was told there is no reservation and because it was important to be there to support my family, I made a reservation again. When we arrived, I was told that there were two rooms reserved after all and because they had already been paid for through a third party they could do nothing to help even when I asked the man at the desk if I could get a copy of the confirmation numbers for both reservations, I was told that all it would show is my name. When I returned the next morning and asked the girl at the desk another man came from the office and printed the paperwork with the reservations including confirmation numbers. I will not use Expedia again. The room was clean but small, the bathroom had a pocket door that did not lock and was also small. We let our one son stay in the original room so I do not know whether it was better. While the original man was not outright rude, he appeared uncooperative and uncaring except to make excuses that everything was due to using a third party and when I told him I tried to find a local number (even going online to Chicago yellow pages) I was always directed to the number I called and could not contact the hotel directly. The only other staff we interacted with were the ones who actually helped me on Friday morning. But I know I have never paid so much for so little.
