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"Excellent customer service, flawless rooms and great breakfast!"

"It’s the perfect spot to escape the chaos of the city. Plenty of dining options (although expensive) with high quality food. The level of service all around the hotel is over and above expectations. Gym, pool, all great "

"The hotel is gorgeous and the staff both attentive and friendly. The only negative thing I have to say is soundproofing could be a little better. The floors are creaky."

"To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰"

"Housekeeping staff should get a better training room was clean towels missing almost everyday. Front office good Staff very friendly variety & taste of food excellent. Gym & sauna good. Concierge good. Pool area need a cosmetic treatment"

"Excellent "

"The pool side did not have enough tables/chairs."

"Excellent food and hospitality "

"Good location and pool! "