4/10 - Kém
Thrishan
23/12/2025
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Harassed me to pick my breakfast option the afternoon before I was supposed to have breakfast. Then on day of breakfast woke me up at 7am to tell me that what I picked wasn’t available. When I asked for toast instead, they gave me one single toast, waiter was not pleasant at all.
Bed looked and felt old. It would let out a large creak like a car was in the room any time you moved on the bed. Sleep was terrible as a result.
Every other hotel I’ve been to in Sri Lanka the staff would take there shoes off when showing the room, particularly the bathroom. The main at reception did none of this.
When I made my complaints on departing, reception just said ‘ok, no problem’.
I should have stayed at Shangri la again, instead of here. Service was 100x better. Was worst service I’ve had in Sri Lanka in 30 years of travelling. This trip alone I stayed at 6 hotels; and this was by far the worst
Thrishan
Lưu trú 1 đêm vào Tháng 12, 2025
