Khách sạn gần Tòa thị chính Crawley tại Crawley

"Hotel claimed not to have been paid by Expedia, billed me a second time on check-in. So I ended up paying twice. Now Expedia and the hotel are blaming each other, neither is being helpful processing my £200.70 refund. Frankly both organizations have absolutely abysmal customer service, really don't care about their customers. The hotel manager was pretty rude and offensive too. 0/5"

"Front desk was especially helpful and pleasant to deal with."

"It was a nice place to stay before our long flight the next day. Comfortable, nice food in the restaurant. Although the shuttle to the airport wasn't free was worth it to be dropped at the departure gates."

"We were very surprised how run down the room was - nothing like what the pictures showed online. Stained carpets, peeling walls, dead bugs in the lamps, old shampoo caps in the shower from the previous guests. The bedding seemed clean, but the beds were old and stained. The absolute breaking point was that there was absolutely no hot water in the shower (and absolutely no water pressure), and although we texted them repeatedly, no one did anything about it. There was no one at the front desk to...

"We arrived at hotel reception staff were polite bit not very informative. Didnt tell us where to go for breakfast and what times breakfast was. The property is very dated. It was clean but there had been a repair to the tiles in the bathroom. I think a two year old could of done a better job. We had an executive room which i still thought was basic. Room was very warm. Luckily we took our fan with us so would advise other visitors to do the same. Bed was comfy. We attended a wedding at this...

"Ahmed (Mohammed) was very very kind! I will say that he definitely upgraded me and treated me very well. I was the only one that have the working air conditioner out of the entire hotel. That is a positive but also negative as there should be an update done and air-conditioning should be included considering there was a heat wave when I was there. Another thing that irritated me was that they had a voicemail on their phone that said dinner went till 10 PM but when I got there by nine, the...

"Would not recommend. A long way from airport. No restaurant despite website saying there was. Grounds very rundown No air in Staff unfriendly"

"Just great - unique and cosy - the most comfortable bed ever"

"Conveniently located Good for parking Nice size room Comfy bed"

"No negatives"

"Charming, quirky place, more than adequate for a one night stop over. Pleasant room with nice, recently refitted bathroom - sadly very hot/stuffy during recent hot weather. EV chargers did not work for me unfortunately. Food rather uninspiring and underwhelming, otherwise would stay again."