Dear Taylor Warmest greeting from Gemma Hotel Da Nang. Thank you very much for taking time to drop us a generous review. We are truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services. And we are glad to know that you enjoy our wonderful service,courteous staff and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests. We do hope other guests find your review informative and inspiring. We are looking forward to welcoming you back for a longer vacation at Gemma Danang! Best regards, HOANG NAM (MR.) OTA SALE

Dear Mr/Ms Thanks for sharing your experience, and we hope to have you as our guest in the near future. Sincerely, Nam Hoang OTA sale

Dear Mr Quang Trinh Chúng tôi rất vui khi bạn đã ghé thăm khách sạn của chúng tôi, chúng tôi thật sự xin lỗi nếu có dịch vụ nào không làm hài lòng bạn. Khách sạn sẽ tích cực sửa chữa và thay đổi để làm hài lòng quý khách, một lần nữa hy vọng bạn sẽ ghé thăm khách sạn chúng tôi để trải nghiệm dịch vụ tốt nhất. cảm ơn quý khách rất nhiều, và chúc bạn có một ngày cuối tuần vui vẻ.

사랑하는 내 손님, 의견을 보내 주셔서 감사합니다. W는 귀하로부터 좋은 피드백을 듣고 저희 서비스를 향상시키는 데 큰 기쁨을 보였습니다. 고맙습니다

Dear the guest, I don't know my hotel have good service for all the guest, but with you is not and you don't talk anything and give the point is 2/5. I hove still welcome you at my hotel the next time. And my hotel will improve more in the future

Thank you for your review. See you the next time at my hotel will better.

Dear, Thank you for your reviews. My hotel will more impvove in the near future. Thanks & Best Regards,

Thank you and see you the next time at my hotel

Dear Ms Candy, Good morning Ms Candy and thanks so much for your valuable feedback regarding your recent stay with us. Your helpful comments are much appreciated,and it will help us to continually improve the standard of facilities and services offered to all our guests. Also, we are so sorry for the inconvenience during your stay with us and we hope your return in the future to see our hotel's improvement in all aspects. Sincerely, OTA Sales Executive Trang Phan (Ms)

Dear lovely guest! Thanks so much for your kind review and we are so delighted to hear that you had a great stay at Gemma hotel. We hope to have you back soon as a guest of our hotel in the near furure. See you soon! Sincerely

Dear our valued guest! Thanks so much for your kind review and we are so happy to know that you enjoyed your stay at Gemma as well as your trip to Danang and Hoi An. We hope that we will have another chance to serve you in the near future. Look forward to seeing you again. Sincerely,

Dear Melody Chan, Thank you so much for taking the time to let us know that you were happy with your stay here at Gemma hotel & apartment. We are hoping to welcome you back in the nearest future. Have a great time! Sincerely Trang Phan (Ms)

Dear our lovely guest, Thanks so much for your nice review regarding your recent stay with us. We are delighted to know that you had a pleasant experience at our hotel and appreciate your valuable feedback on our rooms, our staffs Once again, thank you for taking your time for this review and we hope a chance to welcoming you on your next stay with us. Kindest regards, Trang Phan OTA Sales Executive

Dear Billy, Warmest Greetings from Gemma hotel & Apartment! Thanks so much for your precious review regarding your recent stay with us. Kindly be informed that your appreciation on the breakfast and our staffs will be shared with the entire team to keep them on their good work. Also, We are extremely sorry for the cleanliness during your stay. We have spoken to each staff member to remind them regarding this issue. We will work our utmost to improve our service quality everyday. Hopefullty, you give us another opportunity in the future to come and see our hotel's improvement. Thanks & Best regards, Trang Phan OTA Sales Executive

Thanks so much for your review and we hope to welcome you back Gemma hotel in the near future (감사합니다. 가까운 미래에 젬마 (Gemma) 호텔에 오신 것을 환영합니다.)

Thank you for your compliment, We' ll hope see you soon