We really loved this hotel, the pictures are accurate and the cleanliness was stellar. Breakfast is very good with western and local options. The pool is large and relaxing after a day trekking through the ancient village. As for the service it was divided, Thuong was amazingly informative and very helpful down to every detail, as well as explaining to us his Vietnamese culture, traditions and lifestyle. Vy on the other hand was good at booking tours but lacked the fine detail that left a few of are outings less than perfect. And be careful if you book the hotel private driver for trips to Bana Hills or the airport they understand Next to no english. Upon exit however l think they dropped the ball checked out at 12 and informed them that are luggage need a bellman, waited in lobby 30 minutes and no luggage. So just a heads up, you may need to carry your own luggage up and down 4 flights of stairs, but once again l think if Thoung would have been working during are check out it would have been taken care of.
Regardless, l would still recommend this hotel and would stay again.