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Nhận xét về Hampton Inn & Suites Dallas Downtown

2.5 out of 5
Hampton Inn & Suites Dallas Downtown
1700 Commerce, Dallas, TX

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 559/1001 nhận xét" "
Đánh giá 8 - Tốt. 239/1001 nhận xét" "
Đánh giá 6 - Được. 96/1001 nhận xét" "
Đánh giá 4 - Kém. 56/1001 nhận xét" "
Đánh giá 2 - Tồi. 51/1001 nhận xét" "

9,0/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Janet

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room had windows to the front and back. We really enjoyed seeing Dallas.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Janet, thank you for sharing your delightful experience at Hampton Inn & Suites Dallas Downtown. We're glad you appreciated the views from your room and enjoyed your stay. We're looking forward to welcoming you back soon!

2/10 - Tồi

Brahim

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only valet parking for $48.00 per night. You will have a hard time if you don’t use their parking and they know it. Booked room for 5 persons, but they charge you if you take more than 2 small water bottles. Asked for cotton swabs they sent two bottles of water which I didn’t take but was charged $8.00 though. Hotel over rated and breakfast is very modest.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Daniel T

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Daniel, thank you for your rating. If there was anything specific about your stay that could have been improved or stood out, we would appreciate your feedback. We're always looking to enhance guest experiences and hope to have another opportunity to serve you better in the future.

8/10 - Tốt

Diana

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel in the heart of downtown. Modern & clean, just like the pics.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Diana, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown! The team is delighted you enjoyed the convenient location and the modern, clean environment. We look forward to your next stay!

8/10 - Tốt

Mesfin

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Mesfin, thank you for your feedback. We're glad you had a positive experience at Hampton Inn & Suites Dallas Downtown. Looking forward to your next visit.

2/10 - Tồi

marlane

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk was not professional. When call for reservation was not professional. Lack of employee, very bad service , when checking, there is no one at front we waited for almost 25-30 minutes. There were 4 different people checking in. Will never take this hotel ever again. Our about were messed up because of wrong payment. Ever again.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Marlane,Your feedback is appreciated, and it's concerning to hear about the issues you faced during your stay. The behavior of our team and the service quality described are not representative of the experience we strive to provide. Your comments will be reviewed to ensure that improvements are made. Thank you for bringing these matters to our attention.

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Downtown Dallas seems a bit like a ghost town. Roads in bad conditions Many buildings had urine smell around them. Liked the various parks Lots of good places to eat
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Lisa, thank you for sharing your experience at Hampton Inn & Suites Dallas Downtown. We are grateful to hear that you appreciated the numerous parks and enjoyed a variety of culinary delights in the vicinity. We understand your concerns regarding the conditions outside the hotel. Despite these, we're glad that our downtown location appealed to you. We look forward to welcoming you back for another enjoyable stay.

10/10 - Xuất sắc

Isabel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was clean, check in was fast, and valeting the car was easy! Great stay!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Isabel, it's truly wonderful to hear about your experience at the Hampton Inn & Suites Dallas Downtown. We are thrilled that our rapid check-in process, convenient valet service, and cleanliness stood out for you. Your kind words motivate us to continually provide the best service we can. It would be our pleasure to welcome you back for another 'great stay'. Thank you for leaving us a review!

2/10 - Tồi

Lynn

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would not work with me during my hospital stay
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Lynn, we regret to hear that your experience didn't meet your expectations. Providing support and flexibility, especially in challenging circumstances like hospital stays, is a priority for our team members. We appreciate your feedback as it helps us improve our service. Thank you.

10/10 - Xuất sắc

Alanna, White Hall

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 12/05/2024
Alanna, it's great to see that you had a fantastic stay with us at Hampton Inn & Suites Dallas Downtown. We're pleased to know we could make your visit memorable and hope to see you back soon.

8/10 - Tốt

Susan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I thought this property was over-priced. It's nothing special. However, it has a very good breakfast. Parking was outrageous, $45/night.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 07/05/2024
Susan, your thoughts on the pricing at Hampton Inn & Suites Dallas Downtown are valuable, and we are pleased to hear that you found the breakfast to be excellent. Regarding the parking, we aim to provide the best services while remaining competitive within the area's standards. We look forward to an opportunity to host you again in hopes of enhancing your experience even more.

6/10 - Được

Derek

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bed stiff as board, pillows small and flat. Air conditioning didnt work on both sides of room
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Derek, we appreciate your feedback. We're sorry to hear that some aspects of your stay didn't meet your expectations. Your comfort is crucial to us, and we regret that the bed and pillows weren't to your preference. Moreover, we're sorry you faced issues with the air conditioning. Rest assured, your observations will be shared with our team members as part of our ongoing improvements. We hope to have another chance to provide you with a superior experience in the future.

8/10 - Tốt

Olivia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
50$ extra upfront
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Olivia, thank you for sharing your review. We understand that the additional upfront charge might have been unexpected. These charges are standard to ensure incidental costs. They are refunded if not used upon check-out. We sincerely hope your overall experience at the Hampton Inn & Suites Dallas Downtown was pleasant and you had a chance to enjoy our various amenities. Looking forward to welcoming you back.

6/10 - Được

John

Không thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
John, thank you for taking time to provide us with your rating. It seems like your experience at Hampton Inn & Suites Dallas Downtown was good but might have room for enhancements. If you choose to share more details about your stay, we are eager to listen as it aids us towards improvements. Best wishes for your future travels.

8/10 - Tốt

Eligio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
We appreciate your lovely rating, Eligio!The satisfaction of our guests is important to us so we can't wait to see you back again at Hampton Inn & Suites Dallas Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 - Tốt

John

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was very nice. Just a little noisy
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
John, it's great to hear you appreciated your stay at Hampton Inn & Suites Dallas Downtown. We appreciate your feedback on reducing noise. We're constantly working on improvements and your comments guide us. Looking forward to welcoming you back on your next trip to Dallas!

10/10 - Xuất sắc

Corey

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/05/2024
Corey, it's wonderful to see that you've showcased a top rating for your stay at Hampton Inn & Suites Dallas Downtown. It suggests that we were able to successfully exceed your expectations. Our team is committed to delivering exceptional service and we are delighted to know that we achieved this during your stay. We appreciate your support and look forward to welcoming you back soon.

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice big rooms
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 11/04/2024
John, it's fantastic to hear you appreciated the spacious rooms at Hampton Inn & Suites Dallas Downtown. Thank you for choosing our hotel for your visit. Your positive feedback is much appreciated and we look forward to having you stay with us again in the future.

4/10 - Kém

Gaby

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Despite indicating in the reservation we made on Expedia that the hotel had parking, this is not the case. It doesn't have it, don't believe what Expedia says. The hotel charges you $45 for the valet parking service and it is the only option you have. They charge you a supposedly refundable fee but you can only pay with a credit card. The room was ok but when it was time to take a shower we realized that the shampoo bottle was empty so we had to wash our hair with shower gel. In general, the service from the woman at the reception was poor, very bad customer service. and I definitely would not stay here again.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 12/04/2024
Gaby, we regret to hear that your stay didn't meet expectations. Parking facilities and their charges can sometimes be misunderstood, we apologize for any inconvenience. It's unfortunate you had some concerns regarding the bathroom amenities and your experience with the reception. All our team members always strive to provide helpful and engaging service. We understand you don't plan to return, but we hope for a chance to leave a more positive impression in the future.

8/10 - Tốt

Tynnetta

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Tynnetta, it seems like you had a satisfactory stay at Hampton Inn & Suites Dallas Downtown, given the rating. We appreciate your feedback and would be thrilled to welcome you back soon, ensuring an even better hotel experience next time.

10/10 - Xuất sắc

Eric

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay was great and loved the room I was in. Hallway carpet was dirty and looked like it had not been vacuumed in quite a while.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 29/03/2024
Eric, we're glad to hear you enjoyed your stay and appreciated the comfort of your room at Hampton Inn & Suites Dallas Downtown. Your feedback concerning the cleanliness of the hallway has been duly noted. We continually strive to ensure all areas of our hotel meet our high standards for cleanliness. It's wonderful to know that you had an overall positive experience, and we look forward to welcoming you back in the future.

8/10 - Tốt

Monica G

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked how close we were to several places but having to pay for valet every night plus tip is not so great
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Monica, thank you for taking the time to provide feedback about your stay with us at Hampton Inn & Suites Dallas Downtown. We're delighted to hear you appreciated our convenient location. As for the valet parking, we understand it may have been an unexpected expense and want to assure you that our pricing is in line with the typical downtown Dallas area. We highly value your input and look forward to your next visit.

8/10 - Tốt

Loretta

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Loretta, thank you for choosing to stay at the Hampton Inn & Suites Dallas Downtown and taking the time to rate us. It's great to know your experience met your expectations. We hope to have the chance to welcome you back for an even better stay next time. Thank you again!

10/10 - Xuất sắc

Noelia Y

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay. I did a Solo trip and this hotel was affordable and clean. Breakfast was amazing and the staff in the lobby were very friendly. I did not get the name of the young man that works the lobby and young lady with a fabulous Afro but they definitely are amazing and have great energy.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 24/03/2024
Noelia, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown with us. We're thrilled that you found our hotel to be a fantastic value. It's encouraging to hear that you delighted in the cleanliness of our facilities, our delicious breakfast, and of course, the welcoming attitudes of our lobby team members. We will be sure to pass along your kind words. Looking forward to seeing you again on your next solo adventure!

10/10 - Xuất sắc

Levi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 20/03/2024
Levi, we appreciate your high score for Hampton Inn & Suites Dallas Downtown! It's wonderful to know that our hotel met your expectations. We're eager to welcome you back should you find yourself in Dallas again. Safe travels until then!

10/10 - Xuất sắc

Walter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Walter, it's wonderful to hear that you enjoyed your visit to the Hampton Inn & Suites Dallas Downtown. We truly appreciate you taking the time to leave such a positive rating. Our team members look forward to welcoming you again in the future.

10/10 - Xuất sắc

Abbie

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved it thank yall so much
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/03/2024
Abbie, it's wonderful to hear that you had such a great experience at Hampton Inn & Suites Dallas Downtown. Our team is thrilled that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 - Tốt

Luna

Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 15/03/2024
Luna, thank you for your visit and rating Hampton Inn & Suites Dallas Downtown. We're pleased to see your stay with us was satisfactory. We hope to make your next visit even more enjoyable by exceeding your expectations.

10/10 - Xuất sắc

Maxime

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very well situated, nice room, good breakfast, excellent dark coffee.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 11/03/2024
Maxime, it's delightful to hear you enjoyed your stay at Hampton Inn & Suites Dallas Downtown. We're thrilled you appreciated our prime location, comfortable rooms, and tasty breakfast offerings, along with the robust coffee. Your positive comments are much appreciated. We aim to continue providing exceptional experiences for our valued guests like you. Looking forward to having you stay with us again in the future.

10/10 - Xuất sắc

Jill

Đi cùng bạn đồng hành
Very nice hotel. Staff is very friendly.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 11/03/2024
Jill, thank you for choosing Hampton Inn & Suites Dallas Downtown, and for leaving your feedback. We're delighted to hear you enjoyed your stay and found our team members friendly. We look forward to welcoming you back on your next visit.

10/10 - Xuất sắc

Jessica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Recently stayed here for an event at the Convention center & it was very convenient. I would stay here again.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 10/03/2024
Jessica, we're thrilled to hear that your stay at the Hampton Inn & Suites Dallas Downtown met your needs during your event at the Convention Center. It's great to know that the convenience of our hotel's location stood out to you. Looking forward to welcoming you back for your future visits to Dallas.

10/10 - Xuất sắc

Janet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 10/03/2024
Janet, thank you for your kind review. The team at Hampton Inn & Suites Dallas Downtown will be pleased to hear that their friendly demeanor added to your positive experience. We look forward to your revisit in the future!

8/10 - Tốt

Melinda

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room very nice, clean and well kept. All the staff were very nice.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 10/03/2024
Melinda, it's wonderful to hear that you appreciated the cleanliness and upkeep of your room at Hampton Inn & Suites Dallas Downtown. We're also thrilled that our team members were able to provide a pleasant experience for you. We look forward to your next visit with us!

2/10 - Tồi

Gene

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The A/C did not work at all and they did not fix it or move us , will never stay there again!!
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/03/2024
Gene, we are sorry to read about your dissatisfaction, particularly regarding the air conditioning. We always aim to diagnose and handle any room issues promptly and we hear your feedback. Assuring your comfort is our top priority. We regret that your experience fell short, and hope for a chance to provide a better experience in the future.

10/10 - Xuất sắc

Krista

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great, easy to access location with wonderful breakfast!
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 04/03/2024
Krista, we're thrilled to hear that you enjoyed your stay at Hampton Inn & Suites Dallas Downtown. Our location and breakfast offerings are certainly distinct aspects that guests appreciate. We look forward to your next visit.

10/10 - Xuất sắc

Vera

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 28/02/2024
Vera, it's great to hear that you enjoyed your experience at Hampton Inn & Suites Dallas Downtown. We strive for our guests to have memorable stays. Looking forward to your next visit.

10/10 - Xuất sắc

Alejandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Alejandra, thank you for leaving a stellar rating for Hampton Inn & Suites Dallas Downtown. It's fantastic to see that your stay with us met your expectations. We hope you'll consider us again in the future when your travels bring you back to Dallas. Safe travels!

2/10 - Tồi

Austin

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a conference at 3:30 pm. Check in was not until 3 pm. I arrived at the property at 2:30 pm. I could not find a parking garage for guests of the hotel so I called the front desk, and was told that the parking garage was for valet only and that my only options were to wait for valet or use public parking about 2 blocks away from the hotel. There was no mention of this on the hotels page. By this time it was already 2:40 pm. I waited in line for the valet until 3:15 pm, and the valet line, which had at least 10 cars in it and was so long that I was forced to block a lane of traffic in order to wait in line, did not move for the entirety of the 35 minutes I waited. It was forced to leave the hotel and go directly to my conference. Upon arriving back at the hotel, I was met with the same issue that I had earlier. I waited another 45 minutes in the valet line and only one car out of the eight that were in line was taken to the parking garage. Again, there was no mention that valet parking was required in order to have your car in the parking garage, and I could not risk leaving my only means of transportation in a non guarded public parking lot overnight. I had too many valuable things in the vehicle. I was forced to drive an hour and a half back home because I could not park my car safely, and the hotel has a no refund policy. I can only imagine how many people have been scammed by this hotel. This was without a doubt the worst hotel experience I have ever had in my life.
Lưu trú 1 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Felisha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I enjoyed the hot breakfast each day I stayed.
Lưu trú 5 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Felisha, thank you for sharing your positive experience at Hampton Inn & Suites Dallas Downtown. It's great to hear that the hot breakfast each morning enhanced your stay. We strive to offer a variety of delicious options to start the day off right. We look forward to welcoming you back for another enjoyable stay.

10/10 - Xuất sắc

Geri

Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/03/2024
Geri, thank you! The team at Hampton Inn & Suites Dallas Downtown is thrilled to see such a high rating from your stay. We hope to have the pleasure of welcoming you back in the future.

2/10 - Tồi

Serkan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Reception staff was unfriendly. I had my room paid, they tried to charg again. This part might also be related to Expedia system - but during the time the staf working to resolve the situation, i was treated like i'm doing somthing wrong. This was same with Expedia staff that i chatted. Then, get into the room (finally) Toilet paper at the washroom had brown stains on it! if anyone wonders how - i have the picture. And finally, room thermostat is not working. i'm at the merch of a foulty thermostat throughout the night - it could be cold, or hot. i don't know. what's more frustratiing then this is - i was told they new that there was a problem at the floors that i'm staying at the time of my check in. there's no super intendent - engineer - or mechanic to come and check the system. I'm a returning customer to this property with regret! I'm also not happy with expedia experience.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 25/02/2024
Serkan, it's concerning to read about the issues you encountered during your stay. We deeply regret any inconvenience caused by the misunderstanding during checkout, as well as any discomfort brought about by issues with the room condition and temperature control. It's our intention to offer a seamless experience for all guests, and we're genuinely sorry to hear we didn't meet that mark for your stay.Should you decide to give us another opportunity, rest assured we will strive to provide the high standard of service we are known for. Your comments are invaluable and will be shared with our team members to improve guest services. We truly hope to regain your faith in us.

8/10 - Tốt

maximo kazuo

Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/02/2024
Maximo, thank you for choosing Hampton Inn & Suites Dallas Downtown and providing us with your valuable feedback. We're glad to have earned a positive rating from you. We hope to welcome you back soon!

10/10 - Xuất sắc

Daun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice property and very clean.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/02/2024
Daun, we're thrilled to hear that you had a wonderful experience at Hampton Inn & Suites Dallas Downtown. It's our priority to provide a clean and inviting environment to our guests. Your positive comments truly warm our hearts. We hope to have the pleasure of welcoming you again in the future.

10/10 - Xuất sắc

Meaghan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was wonderful. Breakfast was delicious and filling every morning. The hotel was very quiet. There were times my family and I felt like the only ones in the hotel. The only downside wasn't a ding on the hotel at all. We had to pay for parking a block up (or use valet) and there was a number of homeless and begging people around the entrance to the hotel. Some of them tended to get aggressive. Other than that, great experience in Dallas.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 16/02/2024
Meaghan, it's great to hear you found Hampton Inn & Suites Dallas Downtown so welcoming and peaceful. Your appreciation for the delicious breakfast brings joy to our team's hearts. We understand your concerns regarding parking and the surrounding environment. We're always striving to ensure our guests' experiences are as comfortable as possible, and your insights will definitely aid that. It's reassuring to know your overall Dallas experience was positive. We'd be delighted to welcome you and your family back in the future.

10/10 - Xuất sắc

Anahi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 14/02/2024
Anahi, we're thrilled that your experience at Hampton Inn & Suites Dallas Downtown was a positive one. It's wonderful to see that you've taken the time to rate us. We look forward to your next stay and continuing to exceed your expectations.

6/10 - Được

Vicki

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is very nice and clean . It however is very noisy with street. Traffic could hear it all night and morning.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 12/02/2024
Vicki, we appreciate your time in sharing your experience. It's pleasing to hear that you found the hotel neat and up to your standard. However, we're sorry to hear the urban noises made your stay less comfortable. We're continually exploring ways to enhance the guest experience and your feedback will certainly assist. We hope you consider staying with us again, possibly requesting a quieter room if noise levels are a concern.

10/10 - Xuất sắc

Francisco

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 12/02/2024
Francisco, it's great to see your high ratings for the Hampton Inn & Suites Dallas Downtown. Thank you for taking the time to share your feedback and we hope to welcome you back in the future!

8/10 - Tốt

Timothy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was surprisingly small. There was a mechanical room next to us which seemed to take most of the internal space. Traveling with two adults and a child, room was too small to move around. Bathrooms by gym were very dirty. I reported this to breakfast people and it was still bad several hours later. Nice breakfast and area.
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 11/02/2024
Timothy, it's regrettable to hear that there were some aspects of your stay at Hampton Inn & Suites Dallas Downtown that were less than satisfactory. We understand the importance of ample room space and always strive for the best in every detail. We apologize for any inconvenience you experienced due to the size of your room and the issue related to the cleanliness of the bathrooms near the gym. Prompt attention to our guest's needs is our priority, and we'll ensure your comments are shared with our team. That said, it is comforting to know you found our breakfast and its setting enjoyable. We are continuously striving to enhance our guest experience and your feedback is valuable in this process. We hope we'll have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Severina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 12/02/2024
Thanks for the amazing rating, Severina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn & Suites Dallas Downtown!

10/10 - Xuất sắc

Christan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was nice. Valet parking was extremely expensive per night and it was through a third party. There was an open public parking back behind the hotel but no security really.your parking at your own risk.you also have to walk back around the block to enter the hotel. Very inconvenient with the weather conditions.
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 10/02/2024
Christan, it's delightful to hear that you appreciated the Hampton Inn & Suites Dallas Downtown. We're grateful for your feedback about the parking situation. Our goal is to provide a balanced offering of amenities and services, however, we understand that every guests' needs can differ. We do our best to provide alternative parking solutions and try to communicate these options clearly for all guests. Your points are duly noted and will be considered for further improvements. Thank you for taking the time to share your experience. We hope to host you again soon, offering a more seamless stay.