We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway.
All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility.
In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds!
a G&T at the bar was £18.
Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.