"This was a one night stay for a short visit to the region for family reasons. There was nobody around on arrival. The restaurant was closed.There was a handwritten message stuck to the inside of the window explaining how to get to our room. The key was in the door. I needed to use the Wi-Fi during my stay but wasn’t informed what the password was and there was nobody around to ask. On leaving the restaurant was open and there was somebody there to take the key. Service was very poor, but I guess you get what you pay for."
"Excelllent over-the-phone service prior to check-in, reliable out-of-hours access (this is gold dust having been let down badly by a competitor just around the corner before), very comfortable room. Highly recommended. Once again, having had previously awful experiences, this hotel was excellent on all the metrics which count. Thank you!"