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"The grounds and pools are lovely "

"Great hotel with plenty to do with kids"

"This is not a hotel I would recommend. Although I appreciated being allowed to check in early after arriving from a 15-hour flight, the experience quickly became disappointing. Check-in took over an hour. I was directed by staff to use the ATM in the lobby, but the machine repeatedly timed out while still placing approximately $350 USD in pending charges on my account. It was later confirmed by management that the ATM was not working. Once I entered the room, the bed linen was dirty. I immediately contacted the front desk and was told someone would address it, but hours passed without resolution. No alternate room was offered. Later that night, my daughter found winged bugs near the vanity, and after inspecting the bed myself, I noticed insects crawling on the sheets. I checked out immediately without showering or staying the night. Management initially stated I would receive a refund, but days later the hotel continues giving both myself and Expedia difficulty despite the room conditions and the fact that I never stayed overnight. Expedia confirmed the refund must come directly from Sofitel. I ultimately relocated to the Sheraton, which was a far better experience overall. Unfortunately, this stay lacked cleanliness, urgency, accountability, and professionalism."

"Very easy to get around and lots to see and do. The staff was absolutely amazing and very helpful. 10/10 I would definitely stay again "

"All staff were excellent from start to finish. Welcoming & helpful staff in each area. Food & amenities were great."

"Yes, excellent on all fronts."

"Our lagoon room was perfect, nice view and balcony but more affordable than the duplexes Staff are super friendly and all the food we had was top notch Enough activities and amenities to fill your day without getting bored We also organised a full day sail with Rosie’s tours on site which was super convenient and we had so much fun Would 100% recommend, we will be back!"

"Not the best, but definitely not the worst. You'll enjoy your stay at this beachfront establishment"

"Everything is Perfect for Me "