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"Accommodating staff. Clean room. Nice ambiance. "

"The room was clean but the design is a little off in the second bedroom bathroom. There is no separation between the shower and the toilet, so when you shower you inevitably wet the toilet paper… The staff were very accommodating - we had an early pick up to go to Ella, so they told us to go to restaurant 15 mins before their normal service hour to have breakfast. And they made our breaky very quickly so that we could be on time for our trip. One thing to note, the Google map way to get to the hotel is not right, as there is a road closure due to the cyclone in 2025. It is also a very narrow road up to this hotel which is on top of a hill. Our driver from Colombo struggled to find the way to get here and the direction the hotel gave may not mean much to drivers outside of Kandy. He had to ask local motorist to get us there."

"Service was amazing, great value and the people were amazing"

"Beautifully made five star Hotel in the heart of Kandy! The pool side was amazing. The buffet was had many delicious varieties of food and the spa was excellent.!! loved my stay over there. Must also add the staff was so very detailed oriented in enhancing their clients satisfaction"

"Stunning hotel, lovely staff and an unreal view. Room was emaculate and modern. Breakfast buffet was lovely too! We will miss this place."

"The staff at the hotel was wonderful."

"Clean room great location, just a bit pricey in comparison to other hotels "

"Tea tour and tasting was a must-do experience! Dinner in the train car was amazing! Service was great and food was excellent!"

"The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok."