Mặt tiền nơi lưu trú - ban đêm

Nhận xét về Atlantis, The Palm

5 out of 5
Atlantis, The Palm
Crescent Road, The Palm, Dubai

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 839/1039 nhận xét" "
Đánh giá 8 - Tốt. 99/1039 nhận xét" "
Đánh giá 6 - Được. 41/1039 nhận xét" "
Đánh giá 4 - Kém. 24/1039 nhận xét" "
Đánh giá 2 - Tồi. 36/1039 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,6/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Sudhanshu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Victor

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the best resort properties I’ve stayed at in over 30 years anywhere in the world! Staff is highly professional and the facilities are high quality and well maintained.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 27/05/2024
Dear Victor, We are pleased that we could exceed your expectations and provide you with the true Atlantis, The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

ISABEL

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just amazing, everything pertect, very good quality
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 26/05/2024
Dear Isabel, We are pleased that we could exceed your expectations and provide you with the true Atlantis, The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 - Tốt

Ece

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Lucia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve been so happy during our entire stay at Atlantis the Palm that I can’t recommend it enough. Our experience started with the great service of Aruna at the check in and continued with Faysal who was our room attendant. Everyone is so kind and so focused on giving great customer service. The aquarium is a big plus of the hotel, followed by the buffet breakfast (recommend Kaleidoscope instead of Saffron - Lilly was a star there! Gracias Lilly). The aquatic park is super fun, and Atlantis Royal is just one shuttle away. Restaurants we would recommend Ossiano and Nobu in the Palm, and La Mar in Atlantis The Royal.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 26/05/2024
Dear Lucia, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to Aruna, Faysal, Lilly, and the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Soydan

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super tolle Anlage und super tolles Personal.
Lưu trú 9 đêm vào Tháng 5, 2024
Atlantis the Palm Guest relations trả lời vào 23/05/2024
Dear Soydan, Thank you for your wonderful feedback! We're thrilled to hear that you had a great time at Atlantis, The Palm. Your satisfaction is our priority, and we look forward to welcoming you back for another superb stay! Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Tawanda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
LOVE LOVE LOVE. SO MUCH TO DO AT THE PROPERTY
Lưu trú 4 đêm vào Tháng 5, 2024
Atlantis the Palm Guest relations trả lời vào 23/05/2024
Dear Tawanda, Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience at Atlantis, The Palm and that you found so much to do on the property. Your satisfaction is our priority, and we can't wait to welcome you back for more memorable experiences in the future! Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Claudio Maria Marco, Reggio Emilia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was awesome! 🤩🤩🤩 Location, facilities, Lost chambers aquarium, aquapark, monorail 🚝 from the hotel to Dubai Gateway… our expectations were high, but Atlantis The Palm met them all! Five stars ⭐️⭐️⭐️⭐️⭐️ staff courtesy, unforgettable! 👏👏👏 ❤️ U All
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 21/05/2024
Dear Claudio Maria Marco, Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Your kind words on our products and services are highly appreciated and your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Tiana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the best resorts I’ve ever been too
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 21/05/2024
Dear Tiana Rogers, I am delighted to read that you had an amazing time in Atlantis, The Palm. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Faheemah

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Dorothea Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pool and beach area was amazing. Lots of lifeguards for families. Immaculately clean, friendly, lovely ocean view room
Lưu trú 7 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 20/05/2024
Dear Dorothea Elizabeth Nicholson, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Ben Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

leanne

Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super staff, enjoyable breakfast and good provision of food and drinks in lounge. Good access to Aqua park (which was fun) Do allow time to get your car brought up from the garage. Style is Disneyesque but for some that will be a plus
Lưu trú 1 đêm vào Tháng 3, 2024
Atlantis the Palm Guest relations trả lời vào 10/05/2024
Dear James, Thank you for your feedback! We're delighted to hear that you enjoyed the superb service from our staff, the delightful breakfast, and the provision of food and drinks in the lounge at Atlantis, The Palm. We're glad you had fun at the Waterpark and we appreciate your patience with the car retrieval. We look forward to welcoming you back soon for more enjoyable experiences! Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Leonel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I, had an amazing time at Atlantis, the most amazing experience. Every single person, employee of the hotel were the most kind and professional.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Experience Team trả lời vào 08/05/2024
Dear Leonel, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 - Tốt

ETSUKO

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Gabriel

Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Hossain

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks for everything
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Hossain, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Toshiya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Alicia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful family friendly stay The aquarium and shopping was the 2 things i enjoyed on my short 2 night stay. I will definitely be taking my kids for a longer stay in the very near future
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Alicia, thank you for sharing your experience at Atlantis The Palm. We're delighted to hear that you enjoyed your short stay and found our facilities family-friendly. We look forward to welcoming you and your kids for a longer stay soon, where you can explore more of our attractions and create lasting memories together. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Veronika, Wakefield

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the most amazing, iconic hotels in the world!!! We made unforgettable memories . It's expensive, but it's worth every penny!!
Lưu trú 4 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Veronika, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 - Tốt

PRINCESS

Thích: Sạch sẽ, nhân viên & dịch vụ
It is an old hotel, old rooms, all the facilities are old, do not buy full board, no restaurant is good, only 1 was worth it, I expected more in terms of your rooms and meals, they could improve the cleanliness, the beach is not better than the one at Jumeirah beach The gym is small, nothing relevant in good condition.
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Princess, thank you for sharing your feedback with us regarding your recent stay at Atlantis The Palm. We sincerely apologize for any shortcomings you experienced during your visit. Your comments have been noted, and we will review them with our team to ensure we continuously improve our services and facilities to meet the expectations of our valued guests. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Imelda

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Imelda, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Dona

Lưu trú 6 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Saimir, verona

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bellissimo *****
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Saimir, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

TAMBOURA, augusta

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
IWOLL GO AGAIN
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 04/05/2024
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 - Tốt

noah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Pavlo

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely amazing place! Hotel and waterpark are the best!
Lưu trú 7 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 22/04/2024
Dear Pavlo, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 - Tốt

Brendan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
You don’t need club level in my opinion it’s over rated and over priced stick with room only
Lưu trú 6 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 22/04/2024
Dear Brendan, Thank you for taking the time to share your feedback with us. We sincerely hope that you were able to enjoy your stay. Furthermore, your feedback regarding the price for club rooms is duly noted. Please be assured that the feedback has been conveyed to the concerned department heads for review. We hope to have the opportunity to welcome you once again. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

ROUZI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All staff very welcoming and friendly. Clean area and lots of activities with great restaurants.
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 22/04/2024
Dear Rouzi, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jhahanger

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Too busy other than that brilliant
Lưu trú 2 đêm vào Tháng 4, 2024
Atlantis the Palm Guest relations trả lời vào 20/04/2024
Dear Jhahanger, Thank you for your feedback! We're delighted to hear that you found your experience brilliant overall. We look forward to welcoming you back soon. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Ali

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great resort wilth lovely facilities
Lưu trú 5 đêm vào Tháng 4, 2024
Atlantis the Palm Guest relations trả lời vào 20/04/2024
Dear Ali, Thank you for your kind words! We're thrilled to hear that you enjoyed your time at Atlantis, The Palm and found our facilities lovely. It was a pleasure having you with us, and we hope to welcome you back soon for another wonderful experience. Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Ali

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel/ resort for families
Lưu trú 4 đêm vào Tháng 4, 2024
Atlantis the Palm Guest relations trả lời vào 18/04/2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay at Atlantis, The Palm. We strive to create memorable experiences for our guests, especially families. We hope to welcome you back for another wonderful stay in the future! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

UGUR

Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Dr Yunus

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent in every aspect. Above and beyond expectations
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 10/04/2024
Dear Dr. Yunus, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Dave

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Terrina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Tobias

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Robert

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really an amazing family holiday and experience, you pay for it for sure, but it's amazing non the less!
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 07/04/2024
Dear Robert, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Aidan

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best hotel in the world
Lưu trú 10 đêm vào Tháng 2, 2024
Atlantis the Palm Guest relations trả lời vào 05/04/2024
Dear Aidan, Thank you for your wonderful feedback! We're thrilled to hear that you consider Atlantis, The Royal to be the best hotel in the world. We look forward to welcoming you again in the future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

2/10 - Tồi

Ashwin

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ
My family and I had a nightmare experience at Atlantis. I would never recommend them to anyone in my circle. Our check in experience was the worst. We booked two rooms. We reached early, and they were kind enough to provide one room early. This is where the experience started going downhill, and kept getting worse. The second room was a two bedroom - (connected rooms) for my elderly parents and in-laws. They told us, they would call us as soon as the room is ready. However i had to follow up multiple times, and after 3.30 PM; they tell is there is a technical issue and they cannot give us the designated rooms. All this while my folks were waiting in the lobby, as we had to quickly change clothes. Then they decide to move us from the West towers to the east towers (10-15 mins walk); for no rhyme or reason, and relegate us to the 6th floor from the 10th floor. At this point we were getting late for our desert safari tour; so we asked them to hold on to the keys; and move our bags. When we come back, they screw up again and have just two of the three rooms ready; because some genuis at the check in forgot to give us the key for the third room. Added to this, our allocated room keys stopped working suddenly. So at 9.30 PM night, we have a super tired baby, and four 80 elderly people trying to get to bed without rooms and their bags all put in one room, whose key wasn’t working. I finally complained to the manager to get our rooms allocated and checked in at 9.30 in the night.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Team trả lời vào 07/04/2024
Dear Ashwin, Thank you for making time and providing us with your feedback. We are sorry to hear about your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team for required improvement and action. Thank you once again and we hope to have the opportunity to welcome you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Charlotte Elizabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent!
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 03/04/2024
Dear Charlotte, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

jaroslaw

Đi cùng gia đình
5 STAR
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 03/04/2024
Dear Jaroslaw, Thank you for your positive comments on Expedia. We truly hope to welcome you to Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 - Được

ALAIN, Miami

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I book through Expedia a Family Room, upon check-in a was offered two single connecting room with better view which we accepted cause kids loved the bay view. Also I was charged a one time property taxes as invoiced by Expedia. Day before leaving I check the account balance and I notice hotel charged me twice the property taxes per night (one per each room). After talking to a guest relation rep and his supervisor and even showing my Expedia invoice I was promised a bill fix and a follow up call, neither was done! Upon check out I ended up paying the double property tax fees. Not only the guest relation rep was very rude but also her shift supervisor was very inept and incompetent, unable to make a decision or at least follow up on the situation as promised. Food in the facility was overpriced and overrated, nothing out of ordinary quality wise but expect to shell out a substantial amount of money, it’s ridiculous! One of the tour booked with the hotel was cancelled because of the weather and they didn’t even bother to let us know and we lost almost the entire day waiting to do the activity, definitely a lack of fundamental communication.
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Experience Team trả lời vào 03/04/2024
Dear Alain, Thank you for sharing your feedback with us. Please accept my sincerest apologies for the lack of follow-up from our guest relations team. Upon investigation, we have confirmed that you were not charged double for the Tourism Fee. Please rest assured that it is charged per room per night, and any confusion in this matter is regrettable. Your feedback about the overpriced and overrated food options on the property, as well as the lack of communication regarding the canceled tour, is duly noted, Please be assured that your comments have been conveyed to the concerned department heads for a thorough review. Best Regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent choice! From front desk, FB, housekeeping and guest services were all accommodating and helpful.
Lưu trú 4 đêm vào Tháng 3, 2024
Atlantis the Palm Guest relations trả lời vào 01/04/2024
Dear Michael, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our team members across various departments. Providing exceptional service is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back to Atlantis, The Palm for another memorable stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

10/10 - Xuất sắc

Lee

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just got back from a 7 nights holiday at Atlantis, the Palm and already looking into booking next years holiday there. This was the first time staying there and also visiting Dubai, and I can say its by far the best hotel I've stayed in. The staff are incredible, so pleasant and welcoming. Nothing is too much trouble for them, always going that extra mile for you!! Every restaurant we dined at was exceptional.
Lưu trú 7 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 30/03/2024
Dear Lee, thank you for sharing your delightful experience at Atlantis, The Palm. We are thrilled to hear that your stay exceeded expectations and that our dedicated team members contributed to making your holiday memorable. Providing exceptional service is our priority, and we are delighted that you found our staff to be welcoming and attentive throughout your stay. We look forward to welcoming you back for another unforgettable experience next year. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 - Xuất sắc

Jonathan

Lưu trú 5 đêm vào Tháng 3, 2024

4/10 - Kém

Sayed

Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Neil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 2, 2024