Dear Mr. Rodrigo,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

Dear Mr. Santosh,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Hatice,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Cornelis,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Olivia,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Walied,On behalf of our team and myself at Swissotel Al Murooj Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from our hotel.With much regret, we learnt about the inconvenience caused due to a recent emergency electricity shutdown. We were forceful to carry out an unforeseen major repair works in our main electrical panel to ensure the safety and security of our valued guests, which leads to a shutdown of 8 hrs. Please accept our sincere apologies for the inconvenience caused.Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our hotel. Kindest regards,Amro NagahGeneral Manager

Dear Mr. Toshiya,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* great experience. Thank you for taking the time to leave such an amazing message and rating. Kind regards,Amro NagahGeneral Manager

Dear Ms. Charlotte,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Singh,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Ms. Reena,Thank you for taking the time to leave an excellent rating and comments. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Laura,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager

Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Donato,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Rajinder,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Fahad Suleman,Please let us know what was challenging you during your pervious stay, in order to escalate directly with our management.Your reservation Team!Swissôtel Al Murooj Dubai!

Dear Mr. Mirza,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Mr. Housam,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Safa,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Rosendo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Navil,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Andreas,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Anne-Marie,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Mimo,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Ms. Sviatlana,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Mr. Scott,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Estrella,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Mr. Moh'd,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Valued Traveler,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

Dear Mr. Mohamed, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.

Dear Mr. Mohammad,Thank you for rating us. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

Dear Mr. Armando,Thank you for rating us. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

Dear Mr. Futoshi,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

Dear Ms. Wahida,Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much!Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards,

Dear Mr. Faisal, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.

Dear Mr. Oliver,Thank you for rating us. We are glad we were able to meet your expectations.

Dear Mr. Anahita, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.

Dear Mr. Tadayuki,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

Dear Mr. EunSuk, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.

Dear Mr. Graciano,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* experience. Thank you for taking the time to leave such an amazing rating. Kind regards,Amro NagahGeneral Manager

Dear Mr. Sanjeev, Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

Dear Ms. Iuvia,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

Dear Ms. Shurei,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

Dear Mr. Martin,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager