4/10 - Kém
Andrew
29/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Return to a Once-Loved Exeter Landmark
As someone who grew up in Exeter, the Rougemont Hotel held a certain prestige in my mind. It was always known as an upmarket establishment, synonymous with quality service and a touch of elegance. Sadly, my recent stay has revealed a noticeable decline from this long-held perception, resulting in a less than perfect experience.
Firstly, the change of name to "Sunday" was surprisingly disorienting. For someone who is neurodivergent, this unexpected alteration caused unnecessary panic and confusion upon arrival, making me question if I had booked the correct hotel. Renaming such an iconic venue with a completely different and somewhat generic name seems a poor choice and risks losing the historical recognition it once held.
The state of the room itself was also disappointing. Dust was evident on various surfaces, including the bathroom mirrors and the television screen. More concerning was the cleanliness of the toilet. There was no toilet brush provided, and despite the room supposedly being cleaned, there were still dirty marks in the pan. Additionally, the toilet seat cover was marred with mottled stains, seemingly remnants of old cleaning products, indicating a lack of thoroughness.
The breakfast experience further added to the disappointment. Priced at a level that suggested a premium offering, the lack of basic options like eggs or mushrooms was surprising and underwhelming.
Perhaps the most significant issue was the te
Andrew
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