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Nhận xét về Grand Burstin Hotel Folkestone

3 out of 5
Grand Burstin Hotel Folkestone
The Harbour, Folkestone, England

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 307/1360 nhận xét" "
Đánh giá 8 - Tốt. 340/1360 nhận xét" "
Đánh giá 6 - Được. 263/1360 nhận xét" "
Đánh giá 4 - Kém. 186/1360 nhận xét" "
Đánh giá 2 - Tồi. 264/1360 nhận xét" "

6,4/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

5,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Sandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is being upgraded and is looking good
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 21/05/2024
Dear Sandra,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Simon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Handy location for the eurotunnel
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 21/05/2024
Dear Simon,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Alan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This hotel would only rate two to three star but it is good value for money. We didn’t eat there so cannot comment on the food. Entertainment is available. It is placed by the harbour and close to shops. The room was clean and the staff friendly and helpful. Overall assessment is cheap but good value.
Lưu trú 3 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 21/05/2024
Dear Alan, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 - Tốt

Mary Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Whilst the Grand has seen better times, the price reflected this factor. The greeting was warm and friendly. My room was upgraded to a double which was very clean. All in all a good stop overnight for my onward journey.
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 14/05/2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 - Được

Jill

An airlock in a pipe of a neighbouring room was quite load at 4.30am. Sadly I was too late to access the pool. Great walks on the seafront.
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 09/05/2024
Dear Jill, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

2/10 - Tồi

Johnny kabanzi

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would never be seen there ever
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 08/05/2024
Dear Johnny, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We are sorry that your experience didn't went well. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.

10/10 - Xuất sắc

Michelle

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Staff were very nice a helpful
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 08/05/2024
Dear Michelle,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Andrew

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place
Lưu trú 1 đêm vào Tháng 5, 2024
The Grand Burstin Team trả lời vào 08/05/2024
Dear Andrew,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 - Kém

Timothy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Beds were hard and wobbly. The plumbing was suspect. The drain from the toilet appeared to be a plastic dryer vent hose.
Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 02/05/2024
Dear Timothy,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Micheal

Thích: Tiện nghi, dịch vụ
Good hotel no problems
Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 30/04/2024
Dear Micheal,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

sarojini

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good entertainment in evening. Access to harbour/beach. Need to spruce up the place. Would recommend the hotel friendly staff.
Lưu trú 2 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 16/04/2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Nick

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Purely the price and convenience.
Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 16/04/2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Usman

Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 08/05/2024
Dear Usman,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Sarah ann

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely and quiet despite the hotel being very busy
Lưu trú 2 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 09/04/2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Petet

Đi cùng bạn đồng hành
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 09/04/2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Stacey

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
Lưu trú 1 đêm vào Tháng 4, 2024
The Grand Burstin Team trả lời vào 05/04/2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 - Tốt

Jonathan, Airdrie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 3, 2024
The Grand Burstin Team trả lời vào 02/04/2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Jonathan, Airdrie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Clean
Lưu trú 3 đêm vào Tháng 3, 2024
The Grand Burstin Team trả lời vào 02/04/2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Svetlana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is very good for walking and to enjoy the sea viewing.
Lưu trú 3 đêm vào Tháng 3, 2024
The Grand Burstin Team trả lời vào 02/04/2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Jagtar

Lưu trú 1 đêm vào Tháng 3, 2024
The Grand Burstin Team trả lời vào 24/04/2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 - Tồi

Jimmy

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
Lưu trú 1 đêm vào Tháng 3, 2024
The Grand Burstin Team trả lời vào 14/03/2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards

10/10 - Xuất sắc

vee_164.

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice view from the room and overall really nice place to stay
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Lewis

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 28/02/2024
Dear Lewis,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Rajesh, London

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 27/02/2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 - Được

Brian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
Lưu trú 4 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 27/02/2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

10/10 - Xuất sắc

Dale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Honest opinion
It was as brilliant as ever, can’t fault any of the stuff they were all so helpful and friendly and the room had a great view, we enjoy coming back here every few months as it is good value for money
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 20/02/2024
Dear Dale, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Sergio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice hotel for the price
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 20/02/2024
Dear Sergio,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

robin

Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 21/02/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Keeley

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was amazing staff was nice will be coming again
Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 20/02/2024
Dear Keeley, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Zoe-louise

Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 20/02/2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 - Tốt

Mitchell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 20/02/2024
Dear Mitchell,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 - Tồi

kate

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst hotel ever
Awful horrible place....so dirty and outdated The locks on doors do not work....key cards do not work so no access repeatedly...it took me 3 attempts just to get into the correct wing having to return to reception 3 times. Bed terrible with cover so thin. Do not stay here
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 15/02/2024
Dear Kate,We do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

isabelle

Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 15/02/2024
Dear Isabelle,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Khách đã xác thực

Tilly
This is my 3/4 time staying at the hotel. We Had a lovely stay, best so far. The hotel was quiet, but not sure if that was because it was February. The room was clean and comfortable. The view was amazing. Staff were friendly and helpful.
Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 13/02/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 - Tồi

DEBBIE

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 13/02/2024
Dear Debbie, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

2/10 - Tồi

Kerry

Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 27/03/2024
Dear Kerry, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant. We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

8/10 - Tốt

Stephen

Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 27/03/2024
Dear Stephen,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Susan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ok stay
Lưu trú 2 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 08/02/2024
Dear Susan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

ERDOGAN

Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 08/02/2024
Dear Erdogan,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 - Tốt

RALPH

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
i have no problems to report we have a good time
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 06/02/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Dylan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Un bon hôtel
Un séjour satisfaisant et aucun problème à signaler. C'était agréable à y dormir
Lưu trú 1 đêm vào Tháng 2, 2024
The Grand Burstin Team trả lời vào 06/02/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

Doreen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 06/02/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 - Kém

Andrew

Khách đi công tác
Không thích: Tiện nghi phòng
Not as cheap and cheerful
The burstin is what it is, price gone up since back end of last year, I’ve stayed here a lot and happy at £30 a night, recently stayed and it was £40 a night, for that price it isn’t worth it, much better off paying a little bit more and staying in a proper hotel that is comfortable
Lưu trú 2 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 02/02/2024
Dear Guest, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Shabby
Bit on the shabby side Shower fitting loose & in need of repair
Lưu trú 2 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 31/01/2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Anne-Laure

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ
A very basic hotel. Used it as a stopover so was absolutely fine for a night. Just don’t expect anything amazing. Clean room and bathroom. Lifts available.
Lưu trú 1 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 31/01/2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

10/10 - Xuất sắc

Courtney

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was clean and neat, hotels a bit dated but goves character. Returning later in the year!
Lưu trú 1 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 24/01/2024
Dear Courtney,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 - Tốt

D

Thích: Sạch sẽ, nhân viên & dịch vụ
IMPROVING
Lưu trú 1 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 17/01/2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 - Xuất sắc

Dale

Lưu trú 1 đêm vào Tháng 1, 2024
The Grand Burstin Team trả lời vào 16/01/2024
Dear Dale,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 - Được

Michael

Lưu trú 4 đêm vào Tháng 12, 2023
The Grand Burstin Team trả lời vào 26/01/2024
Dear Michael,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards