2/10 - Tồi
Gabriela, Plainfield
Đi cùng bạn đồng hành
31/01/2026
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Hello,
I wanted to share feedback regarding my recent stay. I was truly excited to stay at your hotel, especially because of the beautiful views, which were the main reason I chose your property.
Unfortunately, several issues made my stay far less enjoyable than expected. Upon arrival, I was informed that valet parking was $50, and I did not realize this charge would apply each time I entered and exited. This was not clearly explained beforehand and was an unexpected expense.
When we arrived on our floor, there was a strong and unpleasant smell in the hallway. In addition, the carpet in our room appeared very old, and the pipes were extremely noisy, which made it difficult to relax and rest.
The biggest disappointment occurred at the pool and jacuzzi. Both were infested with bugs that were attaching to our towels and seats. I believe this may have been caused by birds repeatedly flying into the pool area. I notified a staff member, who said he would inform someone, but no action was taken.
The next morning, as we were preparing to leave and the weather had dropped significantly, small robotic cleaners were placed in the pool, making it unusable for us. Coming from a long distance and hoping to enjoy some sunshine and pool time, this was extremely frustrating.
This trip was meant to be a birthday getaway, and I noted this in my reservation. Unfortunately, nothing special was acknowledged, and overall the experience was very disappointing.
While the views were beautiful,
Gabriela
Lưu trú 1 đêm vào Tháng 1, 2026
