Bar (trong khuôn viên)

Nhận xét về Radisson Hotel Fort Worth North-Fossil Creek

3.5 out of 5
Radisson Hotel Fort Worth North-Fossil Creek
2540 Meacham Blvd, Fort Worth, TX

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 480/1165 nhận xét" "
Đánh giá 8 - Tốt. 271/1165 nhận xét" "
Đánh giá 6 - Được. 176/1165 nhận xét" "
Đánh giá 4 - Kém. 106/1165 nhận xét" "
Đánh giá 2 - Tồi. 132/1165 nhận xét" "

7,8/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Bobbette, New BRAUNFELS

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
My husband became suddenly ill and I tried to cancel our room and they will not give us a refund
Lưu trú 1 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 19/05/2024
Thank you for your feedback. We are truly sorry to hear about your husband's sudden illness and hope he is feeling better now.As much as we empathize with your situation, our policy, as stated in the terms of the pre-paid reservation, does not allow for refunds for cancellations made less than 24 hours before arrival. This policy ensures that we can manage our reservations effectively and maintain the quality of service for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you in the future under better circumstances.

4/10 - Kém

Michele

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not one room ready for check in at 3:21pm even though check in time is 3pm. Smells bad. Saw a roach on the floor. This is a run down area with people lingering around all day and night outside the building. Housekeepers propped the door open so anyone could walk in without a card. Shuttle on runs on weekends. Will not return. Only positives were comfortable bed and hot water.
Lưu trú 3 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 20/05/2024
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We are actively addressing the issues you mentioned, including ensuring rooms are ready by check-in time, improving cleanliness, and enhancing security measures.We’re glad to hear you found the bed comfortable and enjoyed the hot water. Your feedback is invaluable as we strive to improve our services. We hope you'll consider giving us another chance in the future.

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 17/05/2024
Looks like you had a good stay! Thank you for leaving a review and we hope to have you back again soon

6/10 - Được

Joshua

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024
Ashley Henson trả lời vào 15/05/2024
Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience. If there's anything specific that we can improve upon or any issues you encountered, please let us know. Your satisfaction is our top priority, and we're committed to making your next experience even better.

6/10 - Được

Ana

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was unclean, the microwave has food inside from the last guest and the carpet wasn't vacuum
Lưu trú 2 đêm vào Tháng 5, 2024
Ashley Henson trả lời vào 15/05/2024
We're genuinely sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. Rest assured, we're addressing this with our housekeeping team to ensure that such oversights do not happen again. Your feedback is invaluable in helping us improve, and we hope you'll give us another chance to provide you with the exceptional stay you deserve.

2/10 - Tồi

Caleb

Đi cùng bạn đồng hành
This is the worst hotel experience I ever had. I’m a truck driver here for work. Went to the front desk for a fork early Sunday morning at 1:30am. They were out of spoon and forks. Lady was not professional at all ,not even in uniform. Microwave to my room didn’t work. Elevators are old. Had to keep resetting key card. Whole room was a disappointment. Paid 400 for the room couldn’t get a decent tv. Bed sheets don’t fit the bed. Overall 0 stars.
Lưu trú 3 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 13/05/2024
We are deeply sorry to hear that your stay fell short of expectations and that you encountered several issues during your time with us. Rest assured, we take your feedback seriously and are committed to addressing the concerns you raised. We apologize for any inconvenience caused by the lack of utensils and the non-functional microwave in your room. Additionally, we apologize for any inconvenience caused by the key card and room amenities. Your comments regarding the professionalism of our staff and the condition of our facilities are also noted, and we will take steps to ensure improvements are made. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience you experienced. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.

6/10 - Được

Alma

Đi cùng gia đình
We have stayed here more than a couple of times. We were not satisfied with the room we got this time. The toilet didn’t work properly, the tub water did not drain properly. When they cleaned our room they left us 1 towel for my husband and I. No soap to wash our hands, so we used the body wash as hand soap. We were really disappointed this time around.
Lưu trú 2 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 13/05/2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. It's concerning to hear that the room cleanliness and amenities fell short of your expectations, especially considering your loyalty as returning guests. Please know that this does not reflect the high standards we aim to uphold. Your feedback is invaluable, and we will address these issues immediately to ensure they are rectified. We truly value your continued patronage, and we hope to have the opportunity to regain your trust and provide you with the exceptional stay you deserve on your next visit.

2/10 - Tồi

Keisha

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Horrible experience and I won't be returning.
Lưu trú 2 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 13/05/2024
We're truly sorry to hear about your disappointing experience. We strive to provide all our guests with exceptional service and accommodations, and it's disheartening to learn that we fell short during your stay. Your feedback is important to us, and we would greatly appreciate the opportunity to address any specific concerns you may have had. Please feel free to reach out to our team directly so we can make things right. Thank you for sharing your experience, and we hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.

2/10 - Tồi

Ana

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Mattress spots of blood
Lưu trú 2 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 13/05/2024
We are deeply concerned to hear about your experience during your recent stay. The cleanliness and comfort of our accommodations are of the utmost importance to us, and it is distressing to learn that we fell short in meeting your expectations. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused. Rest assured, we take your feedback very seriously and have taken immediate steps to address this issue with our housekeeping team to prevent any recurrence. We hope you will consider giving us another chance to provide you with the exceptional experience that we strive to deliver to all our guests.

10/10 - Xuất sắc

Stephanie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's was nice. Close to everything we had planned.
Lưu trú 3 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 07/05/2024
Thank you for your feedback! We're delighted to hear that our location suited your plans perfectly. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - Xuất sắc

elethea hyacinth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay and so we extended it .
Lưu trú 1 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 07/05/2024
Thank you for choosing to extend your stay with us! We're delighted to hear that you enjoyed your time here. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!

10/10 - Xuất sắc

elethea hyacinth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean area staff where very friendly courteous, Ready to help I got my favorite front desk agent a you mighty man of Valor I don't not sure of his name Jarod but he is one of the best I say he is a Fixer.Resturant delicious breakfast Buffet, Lunch and Dinner my husband and I we enjoyed stayed there.
Lưu trú 5 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 07/05/2024
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you found our staff to be friendly and courteous, and it's wonderful to know that you had such a positive experience with your favorite front desk agent - sounds like he's truly a gem! We're glad he made such a lasting impression on you. It's also fantastic to hear that you enjoyed our delicious breakfast buffet, as well as lunch and dinner. We always strive to provide a memorable dining experience for our guests, and we're delighted to hear that you and your husband had such an enjoyable stay with us. We hope to welcome you back again soon for another wonderful experience!

10/10 - Xuất sắc

Gema

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 1 đêm vào Tháng 5, 2024
Front Desk Team trả lời vào 06/05/2024
Looks like you had a good stay! Thank you for leaving a review and we hope to have you back again soon.

6/10 - Được

Kathleen

Decent hotel providing all you need for a comfortable stay
Lưu trú 2 đêm vào Tháng 2, 2024
Ashley Henson trả lời vào 30/04/2024
Thank you so much for taking the time out to leave us a review. Looks like we could have done better. If there is anything we can do please feel free to reach out!

6/10 - Được

Patti

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Would not be staying here again. Rooms were out dated with stains on the beds, walls and floor. Bathroom walls were coming out and shower tub was dirty. First room were in had ants and bugs, the stuff was nice enough to let us move rooms.
Lưu trú 4 đêm vào Tháng 4, 2024
Ashley Henson trả lời vào 30/04/2024
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we sincerely apologize for the condition of the rooms you encountered. Rest assured, we are taking immediate action to address the issues you've mentioned, including a thorough inspection of our rooms to ensure they meet the standards we strive for.We appreciate your acknowledgment of our staff's efforts in accommodating your room change, but it's clear we fell short of providing the comfortable and clean environment you expected and deserve. Please know that we're committed to making necessary improvements to regain your trust and confidence in us.If there's anything else you'd like to share or if you'd be willing to provide more details about your stay, please don't hesitate to reach out. We genuinely value your input and hope for the opportunity to welcome you back in the future for a much-improved experience.

10/10 - Xuất sắc

Leticia

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was absolutely wonderful. Staff was friendly & knowledgeable about attractions. Pool & hot tub were clean & a big plus for us! Breakfast buffet was good!
Lưu trú 2 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 28/04/2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future!

6/10 - Được

kristi

Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 26/04/2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score. If you would care to share on the issues you had, so we can address them and get them fixed.

8/10 - Tốt

david

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 3 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 16/04/2024
Thank you for taking the time to leave us a review! We appreciate your positive feedback. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Crystal

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 15/04/2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future!

4/10 - Kém

Jordyn

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The shower/tub was broken.
Lưu trú 2 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 14/04/2024
We are truly sorry to learn that you encountered issues with the shower/tub during your stay with us. Providing a fully functional and comfortable experience for our guests is our top priority, and we sincerely apologize for falling short in this regard. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 - Được

Melissa

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 14/04/2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score. If you would care to share on the issues you had, we can address them and get them fixed.

10/10 - Xuất sắc

Shukuru

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a good place to stay
Lưu trú 2 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 14/04/2024
We appreciate the great review score and we're super glad that you had a wonderful stay. We re known for our great service and value and I hope you will come back soon and bring friends!

8/10 - Tốt

Mary

In an industrial area but did the job.
Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk Team trả lời vào 12/04/2024
Thank you for taking the time to share your feedback. We're glad to hear that our facility served its purpose for your needs, despite its location in an industrial area. If there's anything specific you feel we could improve upon to enhance your experience further, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again in the future.

10/10 - Xuất sắc

Nancy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely staff and rooms. It was completely booked due to the eclipse, and we had no noise issues at all. The pool and hot tub were a perfect way to start the day.
Lưu trú 2 đêm vào Tháng 4, 2024
Rick The GM trả lời vào 09/04/2024
So glad you were able to get a room with us and hopefully you were able to see that amazing full eclipse. So Cool! It is also nice that you were able to enjoy our indoor, heated pool and hot tub while you were here with us. I do hope you will be able to come back and see us in the future and thanks so much for the great review!

10/10 - Xuất sắc

Rebecca

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and convenient location
Lưu trú 2 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 09/04/2024
Thanks so much for the great review score! We love to hear from our guests when we do a great job and we would love t have you back at the property in the future! See you soon!!!

10/10 - Xuất sắc

Rebecca

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rooms were clean and hotel has a fun bar and club.
Lưu trú 2 đêm vào Tháng 4, 2024
Rick The GM trả lời vào 08/04/2024
Thanks so much for the great review! We do have a great dance club Cassidy's and we pride ourselves as having the best maintained and cleanest rooms in Fort Worth!Hope to see you back at the Radisson in the future for more great stay experiences.

10/10 - Xuất sắc

justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Rick The GM trả lời vào 09/04/2024
We appreciate the great review score and we're super glad that you had a wonderful stay. We re known for our great service and value and I hope you will come back soon and bring friends!

4/10 - Kém

Lisa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff was awesome, the night club was so much fun but let's discuss the hotel itself. It has such potential but there are soo many issues. First the fountain has green alge in it, that is just lazy. It is such a beautiful space, it just desperately needs some attention. The rooms were a good size but the mattress was so bad that my husband and I both rolled to the middle because of a massive sinking spot. The air conditioning did not work at all, we couldn't even get the fan to come on and everyone on our side of the hotel was having trouble with the key cards. There were 5 couples, like us, trying over and over to open their doors. This is such a cool place, please invest and upgrade or I fear the new hotels around will be the end of this diamond in the rough.
Lưu trú 1 đêm vào Tháng 4, 2024
Rick The GM trả lời vào 08/04/2024
Thank You so much for your thorough and candid review of our property. We do have the best staff and overall friendly atmosphere in our area of town. While we are in need of a little renovation "love" we are still maintaining our product and cleanliness to overcome some of our "challenges". The hotel will be undergoing significant renovations hopefully beginning late in the fourth quarter, 2024 so be on the lookout for more information on that coming soon!

10/10 - Xuất sắc

Patricia

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Love the hot tub, it was great. The room was not cleaned well but it was taken care of pretty quickly
Lưu trú 1 đêm vào Tháng 4, 2024
Ashley Henson trả lời vào 06/04/2024
Thank you for your feedback! We're delighted to hear that you enjoyed the hot tub during your stay. However, we apologize for any inconvenience caused by the cleanliness issue in your room. We appreciate your understanding and are glad to know that our team promptly addressed the issue for you. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a flawless experience in the future.

2/10 - Tồi

Bradley

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ashley Henson trả lời vào 03/04/2024
Thank you for taking the time out to leave us a review! Looks like we could have done better based on this review score? If you would care to share on the issues you had we can address them and get them fixed.

4/10 - Kém

Richard

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Ashley Henson trả lời vào 02/04/2024
It appears that you had a decent stay but it could have been a little better. If there is anything we can do better for your next stay, please do not hesitate to reach out to me and i will try to make it happen. Thanks for the review and I hope to see you back soon!

8/10 - Tốt

Isabelle

Thích: Sạch sẽ, tiện nghi, dịch vụ
Bien
Lưu trú 4 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 31/03/2024
Thanks for the good review score! I appreciate the feedback and I hope you will come back soon!

8/10 - Tốt

Ramón

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super Frühstück!
Lưu trú 2 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 28/03/2024
Thanks for the good review score from your last stay! I appreciate the feedback and I hope you will come back soon!

10/10 - Xuất sắc

Savannah

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
I love this place i wish they had a Radisson in every city
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 22/03/2024
Thank you so much for your wonderful review! We're thrilled to hear that you love staying with us and that you had such a positive experience. We truly appreciate your kind words and your loyalty. While we may not have a Radisson in every city, we hope to continue providing you with exceptional service and memorable stays whenever you visit us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 - Tốt

Athena, Fort Worth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was convenient and reasonably priced
Lưu trú 5 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 22/03/2024
Thank you for taking the time to leave your feedback. We're pleased to hear that you found our hotel convenient and reasonably priced. Providing a positive experience for our guests is our top priority, and we're glad to know that we met your expectations in this regard. If there's anything else we can do to improve your next stay or if you have any further comments, please feel free to let us know. We look forward to welcoming you back in the future!

2/10 - Tồi

Faith

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room smelled, the towels were dirty, the floors were uneven, there were cracks in the walls and ceilings, and the tank in the toilet was empty and would not flush
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 18/03/2024
We sincerely apologize for the disappointing experience you had during your stay. Rest assured, we take your feedback seriously and will address these issues immediately to ensure a better experience for future guests. Thank you for bringing these concerns to our attention.

10/10 - Xuất sắc

Amanda

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 19/03/2024
Thank you immensely for your glowing review! We genuinely appreciate your support and hope to have the pleasure of welcoming you back soon

10/10 - Xuất sắc

Joseph

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It showed on the reservation that there was a 55 in tv in the room and there wasn’t it was a smaller that was kind of a let down
Lưu trú 2 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 16/03/2024
Thank you for your feedback. We apologize for the discrepancy regarding the TV size in your room. Your satisfaction is our top priority, and we regret any disappointment this may have caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - Tốt

Angela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 16/03/2024
Thanks for the good review score from your last stay! I appreciate the feedback and I hope you will come back soon!

8/10 - Tốt

Samantha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff, good quality for price.
Lưu trú 2 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 12/03/2024
Thanks for the review! We are known in Fort Worth as a great value hotel for the money. We are clean, well-maintained and safe. Hope to see you back again in the future!!!

8/10 - Tốt

Jennifer

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t have an ironing board in my room and for a king size bed they had 4 very flat pillows. Unfortunately I was woken a few times by drunken adults after 3am yelling profanities throughout the hallway and none of the employees said anything to the individuals.
Rick The GM trả lời vào 12/03/2024
Thanks so much for taking the time to let me know about your recent stay. I am so sorry about the drunken Spring Break idiots. We did end up kicking out about 10 rooms of "adults" who were making way too much noise over the weekend. Unfortunately, it took some time to get them out and they really made our staff and many guests uncomfortable. I am sorry we let you down and I assure you, this is NOT the norm for this property as we have a ZERO tolerance policy for noisy and unruly guests.

10/10 - Xuất sắc

Kileigh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 12/03/2024
Thanks so much for the great review score! So glad you had a great stay and we do hope you will come back in the near future!!!

10/10 - Xuất sắc

Tessa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone was kind and the food was delicious. Beautiful lobby and room
Lưu trú 1 đêm vào Tháng 3, 2024
Mary Margaret, Sales Office trả lời vào 07/03/2024
Hi Tessa, thanks for the great review! We are so glad to hear that you had a wonderful stay at our hotel!

8/10 - Tốt

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 05/03/2024
It appears lie you had a great stay with us! We sure hope you will come back soon for more great memories and value at the Radisson!

8/10 - Tốt

Nashua

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was super nice .
Lưu trú 2 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 05/03/2024
Thanks for the Shout Out to our amazing staff here at the Radisson!! So nice to see that you had a good stay with us and we do hope you will come back to see us again in the future!

2/10 - Tồi

Jennifer

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Rick The GM trả lời vào 05/03/2024
Uh Oh! I guess we let you down in a really big way based on this review score? If you would care to opine on what happened, we would love to hear about it. I am sorry for letting you down.

2/10 - Tồi

Benjamin

Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk Team trả lời vào 22/03/2024
We are deeply sorry to hear about your disappointing experience. Please accept our sincere apologies for any inconvenience or dissatisfaction you encountered during your stay.

6/10 - Được

Cadyn

Lưu trú 2 đêm vào Tháng 2, 2024
Rick The GM trả lời vào 02/03/2024
It appears that your stay was "OK" but there may have been some opportunities for improvement. I'm sorry if we let you down in any way. We do care about our guest's stay experience so if there is anything we can do to make your stay better next time, please let us know.

6/10 - Được

Kimberlee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff were very nice and the breakfast was good. We slept well, the bed was comfortable and the shower was nice. The condition of the property made it feel run down. The doors to the rooms, the lighting in the hallway, the scratches on the walls and in the elevator, the decor in the lobby didn’t make it feel like a nice motel though we paid nice motel price for the room. Also, there was a sign in the elevator asking people to not leave a review if it wasn’t an 8 or higher.
Lưu trú 2 đêm vào Tháng 2, 2024
Rick The GM trả lời vào 02/03/2024
Thanks so much for the review of your recent stay. While we are an older property, we are known for our cleanliness and well-maintained product. We do care about our guests stay and I am sorry if the overall property did not make you feel comfortable. Our elevator sign is designed to elicit feedback from our guests. If you cannot give us an "8" or higher, we urge you to let us know so we can fix whatever issues you may have experienced.

2/10 - Tồi

Deborah

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When we checked in staff was more interested in telling me about the night life offed at the hotel than all the extra fees that were applied to my bill after the fact. When I made reservations I told them that we had a dig with us paid fee then was charged additional pet fees as well as some type of extra charge in case we stole a TV or messed up the room. Place was dirty toilets in room very hard to flush. Cleaning staff all spoke Spanish and couldn’t even understand when I asked for clean towels called front desk asked them for clean towels never got them. Finally took them myself off maids cart. Just very poor for a Radisson hotel.
Lưu trú 2 đêm vào Tháng 2, 2024
Rick The GM trả lời vào 02/03/2024
I regret that you had so many bad experiences while staying with us recently. It is our standard script to let all of our guests know about the services and amenities offered at the hotel upon check in. All of our fees, taxes and any credit "holds" are printed on our registration cards. Perhaps we need to do some training as to what the credit hold is for. We trust our guests but there is unfortunately that 2.0% that cause damage or leave without paying remaining balances; this is the reason for the hold and all Fort Worth hotels use this standard practice. I am sorry that we let you down. I have shared your comments with my entire team as an example of the impression we DO NOT want to leave with our future guests.