2/10 - Tồi
Victoria
16/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Avoid. We checked in having booked a 4 person room (2 adults and 2 children). When we arrived the lady checking us in told us that there wasn't a 4 person room available so they would give us a sofa bed. When we got to the room the sofa bed was only a single (in additind hadn't double bed) and hadnt been made up. I went to question this, I was told they would come and put a second sofa bed in. The same staff members then came to the room to make up the first sofa bed for us while we went out for a walk. We came back a couple of hours later and there was still no second sofa bed. At this point it was gone 9pm and my children were very tired. When I questioned the bed situation again at Reception a male member of staff was incredibly rude and told me to take it up with Expedia who apparently sell 4 person rooms when the hotel isn't able to cater for that. I questioned why the hotel's booking system didn't cancel these bookings with the man on Reception who couldn't give me an answer and made some comment about Expedia being able to sell whatever they want which is out of the hotel's control. I also asked him why we hadn't been told when we checked in that the room wouldn't accommodate 4 and he said most people just let their youngest child sleep in bed with them rather than raise the issue (my youngest is nearly 6 so not small anymore). I pointed out that was for me to decide especially when I had paid for a room to accommodate 4 of us. When I asked to speak to a manage
Victoria
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