The entire area is built for the mass mainland Chinese population. The staff speak fluent Mandarin & Malay but very little English. With accommodation paid in advance, the Front desk demanded a deposit for extras but the card machine connection didn’t work (like many things), so I was reluctantly released and allowed to go to my room. The dinner buffet was of very poor quality. We ordered from the menu, the steak sandwich was stale, cold, and only a 2ml slither of meat inside. The restaurant staff reluctantly let me leave when their card machine also didn’t work. The security guards stand on the edge of the pool and stare at everyone in the pool. The person sitting in the life guard chair had phone in pocket, sun glasses on and in long pants - definitely not ready to save anyone! There were no lounge chairs around the pool and walking on grass is not allowed. There was nothing in the small minibar fridge or large minibar cupboard, not even a bottle opener. There was tea making facilities in a tray. The beds, pillows and linen were comfortable and of good quality. The room smelt of mould- very stale. The shiny frame around bathroom window into the bedroom, meant that it acted like a mirror against anyone in that half of the bathroom to those outside the bathroom - a severe privacy issue! The pathways, steps and door frames often had design or safely issues - the property is not built to an international hotel standard, but a very local Chinese level. Would not stay again.