"I recently stayed for one night at The Clocktower Hotel in Manchester with my Partner.Staff were welcoming throughout our stay, which I appreciated. However, I was very disappointed with the breakfast offering, especially considering this is advertised as a 5 star hotel.
I have stayed in many 3 star, 4 star, and 5 star hotels, and the breakfast selection here was one of the most limited I have experienced. There was only sliced toast bread available, with no wider bread selection. There were also no cheese slices or cheese variety at all. In many 4 star hotels, it is common to find a selection such as cheddar, blue cheese, and other cheeses, but here there was only Philadelphia cream cheese spread.
The cold meat selection was equally disappointing. There was only salami available, with no turkey, ham, smoked salmon, or other alternatives. For someone who does not eat bacon or sausages, there were very few options to choose from.
What made the experience more frustrating was that I specifically asked a member of staff whether there was any cheese available. I was told that only Philadelphia spread was available. Later,I noticed other guests nearby being served poached eggs on what appeared to be fresh bread that was not available on the buffet. At no point was this offered as an option when I raised my concerns.
I felt the service short because there was no attempt to suggest alternatives or accommodate my request for a Hotel of this standard.We had to eat out in a near shop."
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