I arrived at 1:30 AM after a long haul flight from Chicago. Upon arrival, the only information the hotel had for my reservation was my email telling them of my late arrival. They never received the confirmation from Hotels.com and were completely booked for the night. But, they were able to contact the property owner who also had rental apartments and they put me into a very nice apartment for the night. The next day they transferred me back to the hotel. All in all a wonderful experience that could have gone sideways very quickly. I soon found out that this is a very popular hotel with the expat community, with many people telling me that they stayed here during their first visits as well. Clean, comfortable and very friendly staff!