Điểm đánh giá dựa trên 427 nhận xét đã được xác minh
4,5 Mức độ sạch sẽ của phòng
4,4 Dịch vụ & Nhân viên
4,4 Tiện nghi phòng
4,2 Tình trạng khách sạn
Nhận xét đã được xác minh của Expedia
do Long
Đăng vào 20 thg 12, 2017 tại Hotels
từ một khách đã được xác nhận
Đăng vào 2 thg 4, 2024
Good, comfortable hotel in a good location. Staff were very pleasant. Public areas on ground floor were fine but not special.
Ý kiến từ Quản lý khách sạn
8 thg 4, 2024, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Michael,Thank you for sharing your recent experience at Hotel de L'Opera Hanoi. I was pleased to learn that you find your stay comfortable and that the team was able to look after you during your stay.From all of us, thank you once again for staying with us and look forward to having the opportunity in the near future to welcome you back.Kind Regards
từ một khách đã được xác nhận từ Plymouth
Đăng vào 14 thg 2, 2024
Central location, close to the lake, large stores and within walking distance the Old Quarter. Hotel staff very welcoming and eager to please, nothing appeared to be too much trouble,
Hotel lobby was beautifully decorated for the Lunar New Year of the Dragon. Rooms were well presented and had everything you need, including complimentary bathrobes.
One particularly lovely touch was a card left out offering private car hire for tours of the city, airport pickup/drop off or day trips to outlying areas. All at reasonable costs.
What I did find a little pricey was all the mini bar prices and eat-in facilities. But I guess this is the price for pay for location !!
The casino below was a wonderful bonus if you enjoy chancing your luck and the swimming pool/spa area was well equipped and very inviting.
Would I stay here again? Absolutely
Ý kiến từ Quản lý khách sạn
20 thg 2, 2024, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Alison.Thank you for your recent stay and for sharing you valuable feedback with us! It is my hope that the team ensured your stay was well looked after and that you had a comfortable and pleasant experience.From all of us at Hotel de L'Opera Hanoi, we do trust your travels have you well and look forward to having the opportunity to welcome you back in the not so distant future, should the opportunity allow.Kind Regards,
từ một khách đã được xác nhận
Đăng vào 21 thg 11, 2023
Our room was incredibly dark - painted black and a small window- very claustrophobic
Ý kiến từ Quản lý khách sạn
4 thg 12, 2023, do Que Anh HOANG - Marketing & Communications Manager, Quản lý khách sạn
Dear Margaret,Thank you kindly for sharing your feedback with us in regards to your recent stay.I have taken note of your comment with regards to the room facilities. Your feedback will certainly be shared to the corresponding department for addressment and with aims to continuously strive to improve.From all of us at Hotel de L'Opera Hanoi MGallery, we hope to have the pleasure to welcome you back in the near future.Kind regards,
từ một khách đã được xác nhận
Đăng vào 12 thg 11, 2023
Friendly and helpful staff
Ý kiến từ Quản lý khách sạn
20 thg 11, 2023, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Keri,Thank you for sharing your feedback with us and for your recent stay at Hotel de L'Opera Hanoi! I was very happy to learn that the entire team was able to look after and I will be sure to share your nice comments to the team From all of us at Hotel de L'Opera Hanoi, thank you again for reaching out and we look forward to welcoming you once again soon to your home away from home!Kind Regards,
từ một khách đã được xác nhận
Đăng vào 11 thg 11, 2023 tại Hotels
Ý kiến từ Quản lý khách sạn
13 thg 11, 2023, do Que Anh HOANG Marketing & Communications Manager, Quản lý khách sạn
Dear Valued guest, Thank you for your recent visit and we are happy to learn that you enjoyed your time with us here in this beautiful, historic city! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future. Kind Regards,
từ một khách đã được xác nhận
Best choice in Hanoi
Đăng vào 2 thg 10, 2023 tại HotelsExcellent location. Very friendly and helpful staff. Walking distance to old quarter area. Highly recommended.
Ý kiến từ Quản lý khách sạn
10 thg 10, 2023, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Kai ChungThank you for your recent stay and for the nice feedback! I will be sure to share your comments with the team and do also hope that you thoroughly enjoyed your recent sojourn here in Vietnam.We do hope to have the pleasure in welcoming you back again soon in the near future.Kind Regards,
từ một khách đã được xác nhận
Đăng vào 13 thg 8, 2023 tại Hotels
Ý kiến từ Quản lý khách sạn
6 thg 9, 2023, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Dirk,Thank you for your recent visit and do trust you enjoyed your time with us here in this beautiful, historic city! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future.Kind Regards,
từ một khách đã được xác nhận
Đăng vào 7 thg 8, 2023
The hotel was not classier than I had expected. Sometimes I heard the voice from next room because of thin wall. However the location was perfect to enjoy walking around the lake.
Ý kiến từ Quản lý khách sạn
15 thg 8, 2023, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear Sasaki,Thank you kindly for sharing your feedback concerning your recent stay at Hotel de L'Opera Hanoi. Very pleased to learn that you enjoyed our boutique hotel here in the heart of Hanoi! I do regret to learn that your experience was affected by the voice from next room. We have taken note of your room accommodation and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de L'Opera Hanoi, we thank you once again for sharing your feedback with us and we look forward to welcome you back again soon.Kind Regards,
từ một khách đã được xác nhận
Đăng vào 4 thg 8, 2023 tại Hotels
WiFi too weak in my room
They changed the room for me
Then suddenly noise came from next door
The hallway a bit old smell
It’s not terribly bad but I didn’t like it much
Ý kiến từ Quản lý khách sạn
7 thg 8, 2023, do Que Anh HOANG, Marketing & Communications Manager, Quản lý khách sạn
Dear guest,Thank you for sharing your feedback with us. I do regret to learn that your experience was affected by your in-room experience. I have personally taken note of the wi-fi issue as well as the smell in corridor and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de l'Opera Hanoi, I do thank you for your recent stay and moreover, for reaching out to us concerning your experience as this will further our efforts of continuous improvement.
